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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I bought this vehicle based on a listing I found on CarGurus for $14,701a price that seemed fair at first glance. However, when I arrived at Texas Toyota of Grapevine, I was told that price only applied to "cash-only" deals. I ended up financing the car and paying more than advertised, with no transparent explanation for the price difference. That was just the beginning. A few days after purchase, I had the car inspected at Vandergriff Honda, and the results were alarming. The inspection uncovered $6,372.70 worth of damage, ... read more
Business response:
Thank you for sharing your feedback with us. We take all customer concerns seriously and strive to provide a transparent and positive experience. We understand your frustration regarding the pricing and the condition of the vehicle. Our intention is always to ensure that our customers feel informed and confident in their purchases. We regret that you feel we did not meet your expectations in this instance. Regarding the vehicle's inspection results, we encourage our customers to conduct their own assessments, and we apprecia... read more
I was quoted a price for the service but ended up paying $100 more than quoted. Miscellaneous fees were added and I was not told about the 3% credit card fee. It took 3 hours to get my car and the entire infotainment center was no longer working when I got in my car. I then had to wait another hour for them to fix what they messed up. Will not return to this dealership for service.
Business response:
Thank you for sharing your feedback with us. We understand that unexpected costs and delays can be frustrating, and we appreciate you bringing this to our attention. Transparency in pricing is important to us, and we strive to ensure our customers are fully informed about all fees associated with their services. We also regret to hear about the issues you experienced with your infotainment system and the additional time it took to resolve the matter. Our goal is to provide a seamless service experience, and we are sorry that... read more
200 bucks for an oil change is obsurd. I'll be doin that shi* myself from now on
Business response:
Thank you for taking the time to share your experience. We are unable to locate any customer records based on the information provided. We would like the opportunity to look into the price you were given, since a standard oil change at Texas Toyota is not $200. Please contact our service manager Billy Horton at 817-329-5949 so we can assist you further.
I have not ever gotten a car serviced at Texas Toyota of Grapevine and was not serviced on May 5!
Business response:
Thank you for sharing your feedback with us. We appreciate you taking the time to express your thoughts. We understand that there may have been a mix-up, and we would like to address it. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss this further. Thank you.
Not good,they took long time only but not check vehicle condition
Owner more focus BAD SERVICE.
The lady in service was not helpful at all. Does not care about the customers and does not care about the service. She had no knowledge about vehicles.
Two and a half hours for an oil change and 52 point inspection. After 2 hours truck had not been pulled into the shop yet. Advisor told me they took in 126 cars and only 84 like mine had appointments. People that came in after me were starting to leave already. Around 2.5 hours I noticed it was sitting outside. I inquired and was told it was ready. I looked underneath to make sure no oil was leaking and left. Got home to look it over closer and there were greasy hand prints on the hood. Under the hood it was obvious they did... read more
Parts left of the vehicle when returned, brought to their attention, they took back to correct and still do not correct. Took a 3rd time to correct.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 13,017 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open tomorrow at 7:00 a.m.