Texas Toyota of Grapevine

Business response:

Thank you for your review! We're glad to hear that we were able to go the extra mile to address your concerns. Providing excellent service and making sure our customers feel heard is always our priority, and we're happy we could meet your expectations. We appreciate your feedback and look forward to serving you again! 

Business response:

Thank you so much for your enthusiastic review! We're thrilled to hear that you had an excellent experience with us. Your feedback means a lot, and we look forward to serving you again in the future! 

Business response:

Thank you for your wonderful review! We're so glad to hear that you're enjoying your new Nissan Murano. It's great to know we could help you find the perfect vehicle, and we truly appreciate your trust in us. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new ride! 

Business response:

Thank you for taking the time to leave a review and for your 5-star rating! We're glad to hear you found our team friendly and helpful. We appreciate your feedback regarding the recommended services and understand how important it is to strike the right balance. Your input helps us improve, and we'll make sure to keep your concerns in mind as we work to provide a more tailored experience. If you ever have questions about recommendations, don't hesitate to let us knowwe're always happy to explain and ensure you're comfortable... read more

Business response:

Thank you for sharing your experience with us. We're delighted to hear that you found our service quick and our staff friendly. Providing efficient and welcoming service is always our goal, and your feedback lets us know we're on the right track. We hope to serve you again soon! If you ever need assistance, please don't hesitate to reach out. 

Business response:

Thank you for your review! We're pleased to hear that you had an excellent experience and that we were able to return your car to you on time. Providing timely and reliable service is always our goal, and we're glad we met your expectations. We look forward to assisting you again in the future! 

Business response:

We're delighted to hear that your gas line service met your expectations and was completed successfully. We appreciate your positive feedback and are pleased we could provide a service that was precisely what you needed. Thank you for choosing our team for your gas line service and for taking the time to share your experience. 

Business response:

Thank you for recognizing our commitment to good communication and service. We pride ourselves on maintaining clear, responsive interactions with our customers and delivering high-quality support. Your concise feedback confirms that we're meeting our core goals of providing transparent, helpful service. We appreciate customers like you who take the time to acknowledge when we successfully meet their expectations. We look forward to continuing to provide the same level of excellent communication and service in all of our futu... read more

Business response:

We sincerely apologize for the unacceptable condition of your vehicle after parking on our lot. The presence of sap and bird droppings covering your car represents a significant failure in our lot maintenance and customer vehicle care standards. We understand the frustration and inconvenience this situation causes. Protecting our customers' vehicles while on our property is a fundamental responsibility that we have clearly failed to meet in this instance. To fully address this issue and understand the specific details, we in... read more