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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
After servicing they must clean up ( car wash) the vehicle.
Business response:
Thank you for your feedback regarding the need for a vehicle wash after servicing. We appreciate your input and will take it into consideration to enhance our service experience.
Freddie was friendly and in no way pushy. The finance guy listened to my requests and was able to accommodate my requests. I was in and out within 2 hours buying my car!
Business response:
Thank you for taking the time to share your experience. We're proud that Freddie made you feel comfortable and that our finance team was able to meet your needs. We strive to make the car-buying process as quick and easy as possible. We appreciate your business!
Toyota of Grapevine does excellent quality of service and maintains cars. However there are certain cost considerations as well. Slightly they are increased from previous years because of inflation. Service Advisors consider economic burden on customer and recommend what immediately need to be serviced and what can be deferred to next service visit.
Business response:
Thank you for your feedback! We appreciate your recognition of our excellent service quality and the efforts of our Service Advisors to balance necessary maintenance with cost considerations. Your insights help us continue to improve our services.
Fast friendly service. Dealt with a new battery
Business response:
Thank you for your kind words about our fast and friendly service! We're glad to hear that you had a positive experience dealing with your new battery. Your satisfaction is our priority, and we look forward to serving you again in the future.
The service advisor Kristina was excellent! The work performed on my vehicle was nicely done.
Business response:
Thank you for your kind words about Kristina and the work done on your vehicle. We strive to provide excellent service and are glad to hear you had a positive experience.
I like the service team, always very professional, but I pay a premium to go to Toyota. I left my last appointment not happy, being charged a 3% Credit Card fee with no notice. I paid $177 for an oil change and an emissions inspection. The 4 stars were for the Service Team, and the "no" below, was for upper management.
Business response:
Thank you for your feedback regarding our service team. We appreciate your kind words about their professionalism. However, we understand your frustration with the unexpected credit card service fee and the overall cost of your recent visit. We strive to provide transparency and value to our customers, and your comments will be shared with upper management to improve our services.
Our recent visit to Texas Toyota of Grapevine was great. We had booked a service appointment for scheduled routine maintenance. We were greeted by our service associate and he kept us informed of the vehicle service status. We were offered additional service options and chose to have these performed. The appointment was timely and reasonable. We telling our friends and neighbors to consider Texas Toyota of Grapevine when buying their next vehicle.
Business response:
Thank you for sharing your positive experience. We are thrilled to hear that your service appointment went smoothly and that our team kept you informed throughout the process. Your recommendation to friends and neighbors means a lot to us, and we look forward to serving you again in the future.
Shouldn't have to wait 3 hours for an oil change when you have an appointment
Business response:
Thank you for your feedback regarding the wait time for your oil change appointment. We understand that timely service is important, and we appreciate your patience. For further assistance, please reach out to General Manager, Neal Asaad, at 817-329-5949.
The wait time for a car to be completed was much too long, almost 3 hours.
Business response:
We appreciate your feedback regarding the wait time for your car. We understand that waiting almost 3 hours is frustrating, and we are committed to improving our service. If you have further concerns, please reach out to General Manager, Neal Asaad, at 817-329-5949.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 15,111 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.