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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Pricey and a little bureaucratic, but good.
Business response:
Thank you for your feedback! We're glad to hear that you had a positive experience overall. We understand that pricing and processes can sometimes feel a bit complex, and we are continuously working to improve our efficiency and provide value. If you have any additional suggestions or concerns, please don't hesitate to reach out to us. We appreciate your business and hope to serve you again in the future!
Great customer service and honesty
Business response:
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team and appreciate your recognition of our customer service and honesty. Providing a great experience for every customer is always our top priority. We look forward to serving you again in the future!
Amazing experience! My service advisor Sabrina Parks went above and beyond to help me set a quick appointment for oil change and really appreciate her advice on body work. She also made getting my inspection done for my tags a quick turnaround. Please give her a big bonus, she is an asset to Texas Toyota of Grapevine.
Business response:
Thank you so much for your fantastic review! We're thrilled to hear that Sabrina provided you with exceptional service and helpful advice. We'll be sure to recognize her for her outstanding efforts. Your feedback means a lot to us, and we're grateful for your support. Looking forward to assisting you again!
My service advisor is great. My only complaint is the wait time. It takes up my whole day getting my car serviced.
Business response:
Thank you for your feedback. We're glad to hear that your service advisor provided great assistance. However, we understand that long wait times can be frustrating and appreciate your patience. We're continuously working to improve our service efficiency to minimize wait times. Your feedback is valuable, and we'll take it into account to enhance our process. Thank you for your understanding, and we look forward to serving you better in the future.
It would be nice if updates were available. After sitting and waiting it would be nice to know the current status
Business response:
Thank you for your feedback and the 5-star rating! We're glad you had a positive experience, and we appreciate your suggestion about providing status updates. Keeping you informed is important to us, and we'll work on improving our communication during your wait. Thank you for bringing this to our attention, and we look forward to serving you again!
I was assigned an associate to communicate with me the entire time the service was being done. He would keep me updated and ask me if I wanted certain things done to the car before doing it. A++
Business response:
Thank you for your awesome review! We're glad to hear that you had such a smooth experience and that our associate kept you well-informed throughout the service. Communication and transparency are key to providing the best service possible, and we're thrilled that it made a difference for you. Your A++ rating means a lot to us! We look forward to serving you again.
As always Robert Moran treats us with excellent service!
Business response:
Thank you for your wonderful feedback! We're thrilled to hear that Robert continues to provide you with excellent service. We'll be sure to pass along your kind words to him. We truly appreciate your loyalty and look forward to serving you again soon!
Just wonderful !!!!!!!!!!!!!!!!!!'!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!
Business response:
Thank you so much for the enthusiastic feedback! We're thrilled to hear you had a wonderful experience. If there's anything more we can do for you, please let us know!
They only partially fixed a recall issue. I'll havebto return to get a permanent fix, meanwhile I wait and hope my vehicle doesn't catch fire. The wiper and filters replacement cost was obscene. I won't be getting that done here again. They did say it would take two hours to do the work and they did it in less time. Kudos there. Service person was friendly and informative. Comfortable waiting area. I wish they had washed my vehicle. Freeman Toyota does. Maybe I should go there for service.
Business response:
Thank you for your feedback. We're glad to hear that the service was completed faster than expected and that you found our waiting area comfortable. However, we're sorry to learn that the recall issue wasn't fully resolved and that you were dissatisfied with the cost of the wiper and filter replacements. Your safety and satisfaction are our priorities, and we want to address the recall issue properly. Please contact us to schedule a follow-up appointment at your convenience. We appreciate your kind words about our service pe... read more
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 12,943 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.