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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Our service rep (Siede) was very helpful and the visits met all my expectations.
Business response:
Thank you for your review! We're pleased to hear that Siede was very helpful and that your visits met all your expectations. We appreciate your feedback and look forward to assisting you in the future!
Quick turn around in getting my vehicle serviced and back to me. Thank you, Kristina!
Business response:
Thank you for your feedback! We're glad to hear that your vehicle was serviced quickly and returned to you promptly. We'll make sure to pass along your thanks to Kristina. If you need anything else or have any questions, don't hesitate to reach out. We look forward to assisting you again!
Alex was very helpful as well as his back up person when he was on the phone. She walked me through what the extra services they were recommending. My husband didn't want me to have them done, but I will a little later. He was in the hospital & it was very stressful time, esp where my car broke down because of the battery.
Business response:
Thank you for sharing your experience. We're glad to hear that Alex and his colleague were helpful and took the time to explain the recommended services. We understand that it's been a stressful time for you, and we hope your husband is doing better. If you need any further assistance with your car or have any questions about the services, please don't hesitate to reach out. We're here to help, and we appreciate your patience and understanding.
Un servicio excelente y muy amables.
Business response:
Gracias por sus amables palabras! Nos complace saber que tuvo una excelente experiencia con nuestro servicio y que nuestro equipo fue amable. Esperamos poder atenderlo nuevamente en el futuro!
Good shop. Good people. They know what they're doing.
Long wait to resolve a scheduled appointment issue.
Business response:
Thank you for your feedback. We apologize for the long wait time you experienced in resolving your scheduled appointment issue. We understand how frustrating this can be and are committed to improving our service. To address your concerns directly, please contact our General Manager, Neal Asaad, at 817-329-5949. Neal is dedicated to ensuring our customers have a smooth and efficient experience and will be able to assist you personally. We appreciate your patience and hope to have the opportunity to make things right. Thank y... read more
Service manager was cordial and very pleasant to work with.
Excelente!!! Robert Excellent Service !!
Customer service is not great, wait times are horrible even with an appointment, just to be received.
Business response:
Thank you for your feedback. We apologize for the inconvenience you experienced with our customer service and wait times, even with an appointment. Your experience is important to us, and we'd like to make things right. Please contact our General Manager, Neal Asaad, at 817-329-5949. We appreciate the opportunity to improve and hope to better serve you in the future.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 12,943 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.