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The BEAST Speedboat Ride - Downtown
- Boat Charters
- New York, NY
About this business
Location details
89 South St, New York, NY, 10038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | Closed | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
So I have to start this off my saying that this rating is not for the dinner cruise, yacht staff or food. This is for their customer service and reservation’s staff. I booked a dinner cruise for my husband’s birthday that fell in May. It had to be rescheduled due to it raining (I didn’t spend all this money to only be refined to the lower portion of the boat). The only weekend night we had available was June 9th. The staff rescheduled it and didn’t charge me because of the weather but I was informed that, if I had to resch... read more
Business response:
Dyanna, I apologize for the inconvenience you have faced with trying to rebook your cruise. Can you email me directly at zlieberman@nycl.com so we can resolve this matter. Thank you for you time. Zachary Lieberman- New York Cruise Lines Guest Services Manager
The ride was nice and our server Ester was superb but the guys behind the bar on the top level were rude and ignorant to my wife and I because we are lesbians as they felt the need to make jokes the entire time we were on the boat. So sad, but thank you to Ester who did her job above and beyond.
Some food items were very pricey while others were reasonable. Lobster roll contained a lot of chunky lobster peices but the taste was only fair. The selling point for this restaurant is the cruise up the Hudson River and not the food.
Worst service ever. My boyfriend and I went today May 26,2018 on the 4:00 for my birthday dinner. My boyfriend food came out but mine never did. We spoke to 5 different people including our waiter (Dentz) and a manager (Joe Triolla) along with the other three people who came to ask if everything was good. They said they would take care of it but never did. By time we got back to dock they brought my food out expecting me to PAY FOR IT. Meanwhile after apologizing and bringing me a birthday cake to make up for it even thoug... read more
Business response:
Good Afternoon Summer We are disappointed to hear we did not meet your expectations during your dining experience on North River Lobster Boat. Customer service is the utmost importance to our company. We apologize if this was not demonstrated properly. We appreciate your feedback and will be investigating this further. Please email me at rstrazza@nycl.com when you are able to talk and I will gladly call you at your convenience.
Business response:
Dear Stephen, Thank you for your feedback, we appreciate it. We would like to hear more about your sailing and dining experience. Could you please reach out to our guest services department at guestservices@nycl.com to discuss the details of your cruise? We look forward to hearing from you. Kind regards, North River Lobster Co. Team
Currently on the cruise. Asked for a server 3 times, we’ve been on the boat over an hour. We FINALLY just ordered. We’ll see about amending the review after the food. Absolutely ridiculous, understaffed and underwhelming.
Business response:
Dear Robert, Thank you for your feedback, we appreciate it. We would like to hear more about your sailing and dining experience. Could you please reach out to our guest services department at guestservices@nycl.com to discuss the details of your cruise? We look forward to hearing from you. Kind regards, North River Lobster Co. Team
Ridiculous wait for food and at bar. So understaffed on a Saturday afternoon in April.
Business response:
Dear Russell, Thank you for your feedback, we appreciate it. We would like to hear more about your sailing and dining experience. Could you please reach out to our guest services department at guestservices@nycl.com to discuss the details of your cruise? We look forward to hearing from you. Kind regards, Jade H. Guest Services
Purchased a roundtrip ticket for both my husband and I. Going into the city was ok however trying to find out how we got back was a nightmare! The waterway bus dropped us off at The Port Authority with no directions on how we get the bus to return. When we we're ready to return to NJ we went to The Port Authority and nobody in "red jackets" cared to help us either! Finally 1 told us to go stand in front of the pharmacy and wait for the bus. We stood in front of the pharmacy for almost an hour and NO Waterway bus came. We wa... read more
Frequently asked questions about The BEAST Speedboat Ride - Downtown
How is The BEAST Speedboat Ride - Downtown rated?
The BEAST Speedboat Ride - Downtown has a 4.5 star rating with 23,075 reviews.
When is The BEAST Speedboat Ride - Downtown open?
The BEAST Speedboat Ride - Downtown is closed now. It will open tomorrow at 11:00 a.m.