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The Boozy Cow
- Restaurants
- Edinburgh
About this business
Location details
17 Frederick St, Edinburgh, EH2 2EY, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to Midnight | |
| Tue | 12:00 p.m. to Midnight | |
| Wed | 12:00 p.m. to Midnight | |
| Thu | 12:00 p.m. to 1:00 a.m. | |
| Fri | 12:00 p.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
I was really hoping to be writing a really positive review after looking forward to coming to the Boozy cow for the first time. We ordered our food and after sitting for almost 40 minutes we still hadn't received our food. We unfortunately had other plans booked for after dinner so we had to tell them to cancel the food as there was no chance we'd have been able to finish it within the 20 minutes we had left. Our server couldn't have been more apologetic and was herself fantastic in her service and energy. We agreed to pay f... read more
Business response:
Martind, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Food excellent, one poor lass serving, one lad behind the bar , and never got our ordered drinks to accompany the meal, quite frankly I don’t blame the staff available, but whoever is in charge, get some staff , ruined a good night out by not even having a drink to go with it , by the end of the meal
Business response:
Craigl, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve and can assure you that this is not up to our normal standards. If there’s anything we can do for you, please let us know!
Service was very poor didn’t get are drinks till we were half way done with are food.
Business response:
Hi Gabriellec, we regret your most recent visit with us was not up to the standards we strive for. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Food order never arrived, even though it was ordered at the same time as a drink, which did arrive
Business response:
Hi there, I would like to get some more details about your experience with us as this is not something that we were aware of. Could you drop me an email at cj.omalley@signaturepubs.co.uk and I’ll look into this for you?
Service was so slow and just generally poor. The food was also just ok. For the amount we paid not great value for money.
Business response:
Hi Opentable Diner thank you for taking the time to leave us your honest feedback. We are very sorry to hear that your experience was any less than stellar. We hope you will give us another chance in the future to change your mind. Have a nice day!
Tables are too narrow & not suitable for dinning. The meals were served directly on a tray lined with paper that stuck to my husband's burger, one tray between two people, there were no plates and the cutlery wasn't suitable for the meals ordered.
Business response:
Hi Lindaa thank you for taking the time to leave us your honest feedback. If you had asked we would have been more than happy to provide you with plates but our normal style is on trays. Knives and forks are available but we always encourage our guests to get stuck in with their hands. We hope you'll give us another try.
Booked a table for 9 people unaware we could not bring in a baby. Never explained on my booking. Disappointed
Business response:
Hi Paula, thanks for leaving us this feedback. I appreciate how frustrating that must have been, but unfortunately, we don't have a licence for under 5s for our venue due to the nature of it and not having changing facilities. It does state on Open Table and on our website that this is the case too, and I would always advise checking with a venue before booking on their licensing restrictions. Have a nice day.
People on the table next to us shouting and swearing whilst talking about taking drugs and having sex whilst the staff joined in and said nothing making it a very in enjoyable experience
Business response:
Hi Opentable Diner, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you could reach out to me at cj.omalley@signaturepubs.co.uk with some more information for me to investigate further that would be appreciated. We are extremely sorry that your visit was not up to our usual high standards.
Told there was no food on the menu other than burgers. Was then served a beef burger with bacon and I don't eat bacon! I ordered a chicken burger. My partner then ordered the most expensive burger on the menu (£20!!!!) And it came without some of its contents! Waited an hour for food because they seem to prioritize 'bigger tables' than anyone else. Food was not bad (when we got our right orders) overall won't be going back
Business response:
Opentable Diner, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you would like to reach out to me at cj.omalley@signaturepubs.co.uk we can work towards a solution regarding your experience.
Frequently asked questions about The Boozy Cow
How is The Boozy Cow rated?
The Boozy Cow has a 4.3 star rating with 4,396 reviews.
When is The Boozy Cow open?
The Boozy Cow is open now. It will close tomorrow at 12:00 a.m.