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The Boozy Cow
- Restaurants
- Edinburgh
About this business
Location details
17 Frederick St, Edinburgh, EH2 2EY, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to Midnight | |
| Tue | 12:00 p.m. to Midnight | |
| Wed | 12:00 p.m. to Midnight | |
| Thu | 12:00 p.m. to 1:00 a.m. | |
| Fri | 12:00 p.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Food order never arrived, even though it was ordered at the same time as a drink, which did arrive
Business response:
Hi there, I would like to get some more details about your experience with us as this is not something that we were aware of. Could you drop me an email at cj.omalley@signaturepubs.co.uk and I’ll look into this for you?
Service was so slow and just generally poor. The food was also just ok. For the amount we paid not great value for money.
Business response:
Hi Opentable Diner thank you for taking the time to leave us your honest feedback. We are very sorry to hear that your experience was any less than stellar. We hope you will give us another chance in the future to change your mind. Have a nice day!
Tables are too narrow & not suitable for dinning. The meals were served directly on a tray lined with paper that stuck to my husband's burger, one tray between two people, there were no plates and the cutlery wasn't suitable for the meals ordered.
Business response:
Hi Lindaa thank you for taking the time to leave us your honest feedback. If you had asked we would have been more than happy to provide you with plates but our normal style is on trays. Knives and forks are available but we always encourage our guests to get stuck in with their hands. We hope you'll give us another try.
Booked a table for 9 people unaware we could not bring in a baby. Never explained on my booking. Disappointed
Business response:
Hi Paula, thanks for leaving us this feedback. I appreciate how frustrating that must have been, but unfortunately, we don't have a licence for under 5s for our venue due to the nature of it and not having changing facilities. It does state on Open Table and on our website that this is the case too, and I would always advise checking with a venue before booking on their licensing restrictions. Have a nice day.
People on the table next to us shouting and swearing whilst talking about taking drugs and having sex whilst the staff joined in and said nothing making it a very in enjoyable experience
Business response:
Hi Opentable Diner, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you could reach out to me at cj.omalley@signaturepubs.co.uk with some more information for me to investigate further that would be appreciated. We are extremely sorry that your visit was not up to our usual high standards.
Told there was no food on the menu other than burgers. Was then served a beef burger with bacon and I don't eat bacon! I ordered a chicken burger. My partner then ordered the most expensive burger on the menu (£20!!!!) And it came without some of its contents! Waited an hour for food because they seem to prioritize 'bigger tables' than anyone else. Food was not bad (when we got our right orders) overall won't be going back
Business response:
Opentable Diner, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you would like to reach out to me at cj.omalley@signaturepubs.co.uk we can work towards a solution regarding your experience.
I have already written a review, food was undercooked and staff were rude.
Business response:
Thank you for letting us know about your recent visit to The Boozy Cow. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. The Boozy Cow
I've been here before and food and service were great. This time we had no complaints about the drinks but we waited 80minutes on our food after ordering and it still hadn't arrived so we walked out. It wasn't that busy although they did keep telling us a table of 16 had arrived before us and that what was causing the delay but I don't think a burger, a hot dog and chips should take that long. Very disappointed as we were looking forward to it.
Business response:
Catherineg, it is disappointing for us to hear that your experience was anything less than great. This is not to our usual standard, which you probably know from your last visit with us. Unfortunately when there is a large booking like that, there is a longer wait for food if they do order before you arrive; but that should have been stated upon your arrival so we are so very sorry that this was not made clear. We hope you will give us another chance to redeem ourselves back to the standards of your first visit!
Ended up leaving after no server came to assist. Not what expected at all.
Business response:
Opentable Diner, we're disappointed to hear of the negative experience you had at our venue. If you could pop me an email to resolve this at cj.omalley@signaturepubs.co.uk as this is not to our usual high standard.
Frequently asked questions about The Boozy Cow
How is The Boozy Cow rated?
The Boozy Cow has a 4.3 star rating with 4,441 reviews.
When is The Boozy Cow open?
The Boozy Cow is closed now. It will open at 12:00 p.m.