Shawn D. on Apartments
6 months ago
02/10/2020, 02:46 AM
Would - space!... (Verified Renter)
Would - space! The square footage of my apartment is wonderful. I really like the maintenance crew and think they are friendly, respectful, and very competent at their jobs. The building itself is in a convenient location - very walkable from many things. Would not - leasing office. I know, it's the leasing office's job to make money but for those of us who live here... it's our home! I feel like the general attitude and policy of the leasing office is to relinquish or deny responsibility for issues rather than acknowledging and responding empathetically and generously. There have been times where we've had issues that really matter to us (issues with the apartment itself that should merit compensation or at least a rent increase avoidance, security (homelessness), packages, etc) and it feels like it doesn't matter or like it's not their issue because they just work there. There are things that the building should absolutely take responsibility for and fix, but if there's a way to wiggle out of it, that's what'll happen. It's not a good feeling. These apartments are our homes. It doesn't cut it to say that sucks but not my problem and not something I/we will pay for.. it feels impersonal and transactional. If it was your home/your apartment, I think it would be easier to care a little more. I know it's a job, but that's the biggest complaint I have. The effort to foster community and positivity through building events is appreciated, but I'd give that up in a heartbeat for better building security, quicker upgrades/updates when needed, and a genuine feeling of "the people that work here care about me and care that this is my home."