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The Catalina Hotel & Beach Club
- Hotels
- Miami Beach, FL
About this business
Location details
1732 Collins Ave, Miami Beach, FL, 33139, United States
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Poor
Quarto mofado sem ter como respirar. Hotel não cancela reservas mesmo sendo emergencial O meu problema com esse hotel começou antes de ir pois eu precisava cancelar a reserva devido ao furacão Milton que estava prestes a entrar na Flórida e o hotel simplesmente ignorou todos os meus pedidos de cancelamento era um pedido de emergência e o hotel negou. quando tentei cancelar minha reserva por causa do furacão, o número principal da reserva me disse que eu tinha que ligar para o hotel. Depois de cerca de 20 tentativas diferente... read more
Business response:
Hello Suellen. Thank you for sharing your feedback with us. We sincerely apologize for the difficulties you experienced during your stay and are truly sorry to hear about the issues you encountered, both with the cancellation process and the condition of the room(s). Please know that we take your experience seriously and recognize the importance of maintaining a safe and comfortable environment for all guests. We appreciate your feedback. TM, Guest Relations
Decepcionante O hotel está bem velho e mal cuidado Não são como nas fotos
Disappointing El aseo, olía bastante desagradable y en 4 noches nunca organizaron la habitación
Fair Front desk staff seemed overwhelmed and confused. I asked for towels and my room to be cleaned multiple times. Towels never came and room was t cleaned until the evening. The air conditioning in the room was so loud and the walls so thin I could hear the people next door whole conversation. The rooms are also very out dated. Close to beach
The not clean you room after the 3 day They not even have coffee No breakfast included
NO AGRADABLE No tener ascensor que funcionara , somas personas mayores y tuvimos que arreglarnos por escalera . No tenia frigobar y no hicieron la habitación durante mi estancia. Que no tengan resulto lo del deposito de 100 dólares y tengamos que esperar que el banco lo desactive . En otros hoteles de la zona cuando nos retirábamos ya se solucionaba eso. La ubicacion es muy buena.
Poor
Fair
Frequently asked questions about The Catalina Hotel & Beach Club
How is The Catalina Hotel & Beach Club rated?
The Catalina Hotel & Beach Club has a 3.7 star rating with 7,375 reviews.
When is The Catalina Hotel & Beach Club open?
The Catalina Hotel & Beach Club is open now. It is open 24/7.