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The Catalina Hotel & Beach Club
- Hotels
- Miami Beach, FL
About this business
Location details
1732 Collins Ave, Miami Beach, FL, 33139, United States
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Fair The property needs to do better with the cleanliness, they sheets had old stains on them. No house keeping until you stay for 3 days. Not enough wash clothes for us to get new wash clothes The location is everything!
Business response:
Hello Malika, thank you for your review. Our location is exceptional being just minutes to the beach, restaurants, shops, nightlife, and attractions. We offer housekeeping service every 3rd day of your stay, but we will remove trash and replace towels daily. At any time during your stay, you may stop by the front desk to request additional items such as towels or amenities. We appreciate your feedback. TM, Guest Relations
The worst experience ever The worst experience I have ever had nothing it smelled Like mildew and it was Roaches
Business response:
We’re disappointed you did not have an enjoyable stay. We appreciate your feedback and hope you will join us again where we can exceed your expectations, Takara. TM, Guest Relations
Disappointing Hôtel vétuste - Clim très bruyante- vieille moquette sale Seul l’emplacement est pratique
Business response:
We appreciate your feedback, Julie. We are a historic hotel that was built in the early 1900’s, but we consistently perform upkeep and renovations. Thank you for your review. TM, Guest Relations
When I return to Miami I will not stay there again. very disorganized, upon my arrival they sent me first to a room that had a guest and then to a room that was still dirty, very confusing, they said it was my birthday and they didn't even care, they would never change the towels during my stay
Business response:
Thank you for your review, Gabriela and Happy Belated Birthday! It is our goal to provide only the highest level of customer service and accommodations for all of our guests who choose to stay with us and based on the details you provided in your message, we regret that we have fallen short of that goal. Please consider us again where we can make it a 10/10 stay. TM, Guest Relations
Bad wasted money had to stay at another place The room had roaches they changed the room & the next day coming in it was one on the bathroom floor staff told us they always get them and that they fly Nothing
Business response:
Thank you for your review, Precious. Since we are a warm weather destination, insects are common in Miami, but weekly preventive maintenance is performed at the property to avoid these instances. Please accept our apologies if this was your experience. We appreciate your feedback. TM, Guest Relations
Totalmente da sconsigliare anche per Booking non fate bella figura a proporre certi hotel Tutto Nulla
Business response:
Thank you for your review, Lino. TM, Guest Relations
Fair
Fair Son tres edificios diferentes la entrada al Nuestro por un restaurante súper incómodo, una empresa de aseo lavando la alfombra con maquinaria a las 09:00 despertando a todos. La piscina de las fotos no estaba en nuestro edificio, etc La ubicación y la pieza
They will scam you if they can. They tried to charge me $235 in incidentials for spilling a little pop on the bed. This was after they told me no charges were being added to my bill. Total rip off for something that simply washes out. Then it is impossible to call after the fact and speak with a manager. Location was great
Frequently asked questions about The Catalina Hotel & Beach Club
How is The Catalina Hotel & Beach Club rated?
The Catalina Hotel & Beach Club has a 3.7 star rating with 7,321 reviews.
When is The Catalina Hotel & Beach Club open?
The Catalina Hotel & Beach Club is open now. It is open 24/7.