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The Chateau Restaurant Andover
- Italian
- Andover, MA
About this business
Location details
131 River Rd, Andover, MA, 01810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 9:00 p.m. | |
| Tue | 11:30 a.m. to 9:00 p.m. | |
| Wed | 11:30 a.m. to 9:00 p.m. | |
| Thu | 11:30 a.m. to 9:00 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 9:00 p.m. |
Great menu and food quality. However, one entree arrived 10 min later than everyone else’s and another entree arrived 20 minutes after everyone else at our table was done eating. Our waters were empty, our waitress didn’t ask if we needed more drinks, and was late to bring the wine we ordered with dinner - well after everyone had been eating. While the waitress was very nice, apologetic, and brought side dishes, not having two entrees and one missing for 20 minutes after all were done eating is pretty lousy. Not a good exper... read more
Business response:
Thank you for sharing your experience at our Andover location. We're pleased you enjoyed our menu and food quality, but we sincerely apologize for the delay in serving your entrees and the lapses in service. This is certainly not the standard we aim for, and we understand your disappointment. We appreciate your patience and the kindness of our waitress, though we acknowledge that the overall experience did not meet your expectations. We are addressing these issues with our team to improve our service timing and attentiveness... read more
This was not an enjoyable experience. The lobby was a bit confusing, as the sign said "please wait to be seated", but you were actually supposed to pass that sign and walk another 30 feet to the find the hostess (who wasn't even there and there were no other signs). On the reservation, I requested a table with chairs (not a booth). The hostess ignored that and tried to seat us at the booth immediately next to the entry way. I let her know that I had requested a table with chairs, and she instead brought us to a corner booth ... read more
Business response:
Tom, thank you for taking the time to provide such detailed feedback on your recent visit to our Andover location. We're genuinely sorry to hear that your experience was not enjoyable, from the confusion in our lobby to the seating arrangements and the noise level. We also apologize for the disappointment with the food, and we'll share your comments with our culinary team to address these concerns. However, we are glad to hear that our server provided friendly and attentive service. We take your feedback very seriously as it... read more
Barely any food in plate and our food was cold……!!
Business response:
Tasha, thank you for taking the time to leave a review. We're sorry to hear that your experience at The Chateau did not meet the high standards we strive for. Serving generous portions at the right temperature is important to us, and we apologize if we fell short in this regard during your visit. Your feedback is crucial for our improvement, and we will address these issues promptly. We hope to have the opportunity to serve you again and provide a much better dining experience.
Service was terrible, we waited 45 minutes for our drinks. One of our entrees was raw and had to be redone. The manager was professional and apologized.
I have been going to the Chateau restaurant chain for over 50 years. I used to go to the Waltham restaurant but the Andover one is closer to me now. For years it has been reliably delicious. Unfortunately I have noticed a change in the past few years, especially this past year. I am not sure if they have changed their meat sauce recipe but it seems very different and not as tasty as before. I know the bread changed a few years ago because the company they used to buy it from was sold. The garden salad no longer has croutons ... read more
Food was not good. The sauce on the pasta looked as if you'd gotten it from a can. All in all, mediocre food. The service was not friendly, or attentive, either. Would not repeat.
Horrible service. Took 15 min for a drink order. Food was slow to come out and was incorrect.
Business response:
Thank you for sharing your recent experience at our Andover location. We greatly value your feedback, and we appreciate your patience and understanding regarding the service and food issues you encountered during your visit. We apologize for any inconvenience these challenges may have caused, and we're committed to making improvements based on your feedback. Our team will work diligently to ensure that future visits meet your expectations. Your feedback is invaluable to us, and we look forward to the opportunity to provide y... read more
Dated atmosphere and menus. Little to no flavor. No cappuccino. Service was good. Easy to make a reservation.
Business response:
Thank you for your feedback and for appreciating the ease of making a reservation and the quality of our service at The Chateau. Our atmosphere and menus are designed to evoke a sense of classic tradition and nostalgia, reflecting the timeless charm of Italian-American dining. We're sorry to hear that our culinary offerings didn't meet your expectations in terms of flavor, and we regret any disappointment caused by the absence of cappuccino on our menu. Your insights are valuable to us as we continually strive to enhance our... read more
Food was cold and took a long time so we didn’t bother sending it back.
Business response:
Thank you for your review of The Chateau Andover, Susan. We apologize that the food was cold and took a long time to arrive. We pride ourselves on delivering winning flavor with fast service in warm, inviting space and we strive to make sure you have a pleasant dining experience each and every visit. We'd love the opportunity to turn your experience around on your next visit.
Frequently asked questions about The Chateau Restaurant Andover
How is The Chateau Restaurant Andover rated?
The Chateau Restaurant Andover has a 4.1 star rating with 3,034 reviews.
When is The Chateau Restaurant Andover open?
The Chateau Restaurant Andover is closed now. It will open at 11:30 a.m.