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The Chateau Restaurant Andover
- Italian
- Andover, MA
About this business
Location details
131 River Rd, Andover, MA, 01810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 9:00 p.m. | |
| Tue | 11:30 a.m. to 9:00 p.m. | |
| Wed | 11:30 a.m. to 9:00 p.m. | |
| Thu | 11:30 a.m. to 9:00 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 11:30 a.m. to 9:00 p.m. |
The food was mediocre at best and way overpriced. On a positive note, our server was very good. However, we probably won’t be back.
Business response:
Thank you for dining with us and for sharing your feedback. We're sorry to hear your meal didn't meet your expectations. We appreciate your comments regarding the food and beverage, and we're glad your waitress provided good service throughout your visit. Your feedback will be shared with our team as we continue working to improve the dining experience at The Chateau Andover. We hope you'll consider visiting us again.
Ordered the $25 steak salad Received salad with one cut-up steak tip Was told the restraunt was lowering the measured ounces on meals. My mom wanted to go again and try . Wow, that was the last time . Returned steak salad got chicken salad for $21. Had bearly a half a chicken breast on it . Done if you can't afford to serve food. Don't insult your customers. Been there 4 times now Always a disaster never again!!!
Business response:
Thank you for your feedback, Carrie. We’re very sorry to hear your recent visits to The Chateau Restaurant Andover have been so disappointing. We understand how frustrating it is when portion sizes and value do not match expectations, especially with dishes like our steak salad and chicken salad where guests expect a full, satisfying meal. Feeling let down more than once is understandably upsetting, and that is not the experience we want for anyone dining with us. We appreciate your honest comments and take concerns like you... read more
The Chateau is our go to restaurant and the food is normally excellent. However, on the 14th, the quality of the food was below the normal standard. We will remain loyal customers but we will not dine on holidays.
Business response:
Bonnie, thank you for your continued loyalty — it truly means a lot to us that The Chateau is your go-to spot. We’re very sorry to hear that your Valentine’s Day meal didn’t live up to the standard you’re used to. Holidays can be busy, but that’s never an excuse for the quality to slip. We appreciate you sticking with us and your honest feedback. We look forward to giving you the consistently excellent experience you expect on your next visit.
Service was good, but food was not. Calamari was soggy and fish was overcooked. Normally we eat at the bar, and there the food is always great. This time we were in the main restaurant. Maybe at this experience the food was sitting under the lights too long due to it being V-day... Not sure .. That so, the pizza was good, so some things were right. Cocktails, as always, are a bit overpriced, but OK in the end. We will go back to the bar, but the seated restaurant situation may need some attention to quality.
Business response:
Bennett, thank you for the thoughtful feedback and for being someone who dines with us regularly, especially at the bar. We truly appreciate that loyalty. We're sorry the food in the main dining room didn’t live up to your usual experience. Soggy calamari and overcooked fish are not what we aim to serve, and it’s disappointing to hear it missed the mark. We're glad the pizza and service were strong, but consistency throughout the restaurant is important to us. We’ll be sharing your comments with our kitchen team to ensure th... read more
Service was good, my chicken parm was actually cold! But had waited a while for it to come out and I was starving so I just ate it!
Business response:
David, thank you for your feedback. We’re glad to hear the service was good, but we’re very sorry your chicken parm came out cold — that’s disappointing, especially after you had already been waiting. That’s not how that dish should ever be served. We appreciate you letting us know and hope you’ll give us another opportunity to get it right next time.
Made a reservation for valentines Day for my husband, myself, and my elderly mother, who uses a walker . She barely had unuff room, and I requested that as a requirement. They sat us in the bar, not the dining room!!!next to the bathrooms. The waiter was friendly but he had to service to many tables. Our food was not like before with quality and was cold and disappointing. We mentioned the long wait and quality of food. The manager came over and was embarrassed to complain and didn't want bill adjustment, but they were nice ... read more
Business response:
Carrie, thank you for choosing us for Valentine’s Day and for sharing this. We're very sorry the evening felt uncomfortable, especially after you made a reservation and requested space for your mother’s walker. That should have been handled more thoughtfully. We also apologize that the food was cold and not up to the quality you remember. On a special holiday, your family should have been able to relax and enjoy your time together. While it's appropriate that the bill was adjusted, it’s clear we fell short overall. We take t... read more
Our server was friendly and the service was fast…. Almost too fast. It was suspicious our pasta dishes came out so quickly. The chicken parm with vodka sauce and the bolognese came with over cooked mushy pasta, and the bolognese sauce was cold. Complimentary bread and butter were also cold. We also ordered mozzarella sticks and toasted ravioli. They were fine. $100 with tip for the meals with no beverages besides water. Overpriced for what we received.
Business response:
Thank you for taking the time to share your experience, Michelle. I’m very sorry to hear that several aspects of your meal fell short, particularly the pasta texture and the temperature of the sauces and bread. That’s not what we want guests to leave remembering. While we’re glad the service was friendly and a few items were enjoyable, we completely understand how disappointing it is when the quality and value don’t meet expectations. We appreciate you bringing this to our attention and would welcome the chance to speak with... read more
Haven’t been in a long time. Food wasn’t good at all. Has definitely gone down hill since last time we were there.
Business response:
Hi Eric,We’re sorry to hear your return visit didn’t live up to the experience you remembered. As a family-owned restaurant with deep roots in the community, it’s tough to hear when a longtime guest feels we’ve fallen short. Your feedback is appreciated, and we hope you’ll consider giving us another try down the line—we’d love the chance to make a better impression.
Horrible… Made for people who does’nt known what is real italian food. The only thing that is italian in there is the pictures on the wall.
Business response:
We’re sorry to hear you didn’t enjoy your visit, Lise. As a family-owned restaurant with 90 years of Italian-American tradition, we understand that everyone has their own expectations when it comes to Italian cuisine. While our style blends heritage recipes with approachable favorites, we appreciate your feedback and will take it to heart.
Frequently asked questions about The Chateau Restaurant Andover
How is The Chateau Restaurant Andover rated?
The Chateau Restaurant Andover has a 4.1 star rating with 3,167 reviews.
When is The Chateau Restaurant Andover open?
The Chateau Restaurant Andover is closed now. It will open at 11:30 a.m.