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The Chateau Restaurant Norwood
- Italian
- Norwood, MA
About this business
Location details
404 Boston-Providence Turnpike, Norwood, MA, 02062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 9:00 p.m. | |
| Tue | 11:30 a.m. to 9:00 p.m. | |
| Wed | 11:30 a.m. to 9:00 p.m. | |
| Thu | 11:30 a.m. to 9:00 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 9:00 p.m. |
They offered cold grocery store slided bread with butter of course. The waiter was very nice. While waiting we saw a mouse under one of the tables. We left telling that to the receptionist. She just apologised, not surprised maybe, and that’s it.
Although we had a great server, the food quality was not good. The soup was on cold side. The entrées are also cold and kind of a mishmash of Italian food. They need better quality control. Someone’s not keeping their eye on the prize.
Business response:
Louis, thank you for bringing this to our attention. We're so sorry to hear the food during your recent visit didn’t reflect the standards we strive for—especially when hosting a larger party. We’re proud of the warm hospitality our team delivers, and it’s clear from your comments that our kitchen didn’t meet that same level of care. Our General Manager Sonia would truly value the opportunity to follow up with you directly to better understand what happened. If you're open to it, please feel free to reach with information in... read more
Unfortunately the service was not good at all . We waited for the waitress to come over and then we had a party of 10 but she only brought over 5 drinks at first and another ten minutes for the other drinks . The food took so long and one order of fried clams came out after everyone else had already started eating . Two of the fried clam plates were cold .
Business response:
Hi Janice, We're truly sorry to hear about your recent visit and the issues your party experienced—from the delayed drinks to the cold food and slow service. We know how important it is for large gatherings to run smoothly, especially on a busy night, and it’s disappointing to hear we missed the mark. Thank you for your detailed feedback—we’ll be reviewing it with our team to help prevent similar situations in the future. We do hope you’ll consider giving us another try down the road.
We’ve been going to Chateau for many years. Entrees were good, broccoli looked and smelled less than fresh (was it frozen?). Service was good (Kristen). Given the prices, we would expect fresh vegetables, which we’d find at similar restaurants with comparable prices.
Business response:
Thank you for your feedback, Edward. We’re so glad you enjoyed your entrees and received great service from Kristen. We apologize that the broccoli didn’t meet your expectations—your concerns about freshness are important to us, and we’ll share them with our kitchen team to address. We value your longtime support and appreciate your input as we strive to ensure every part of the dining experience matches the quality our guests deserve. We look forward to seeing you again soon!
First time we've ever walked out hungry. Server was very polite but seemed overwhelmed. For a short time, we were his only table. Never got our appetizer or meals. Meanwhile, a family of 6 who came 30 minutes after us got their meals. Decided to leave when another waitress trying to help him out came over and asked what we ordered.
Had reservation for 8 with 6 children.. took over an hr to get our food. We know it wasn’t the waiter’s fault, but there was no acknowledgement, updates, nor apologies from management at all. When we got the food, everything was cold and fries were soggy (5 of which were kids meal items so it shouldn’t even have taken so long) Also, please note that the kids meal sides were additional costs (at almost the price of the kids meal itself.) The menu didn’t mention the extra cost, so we were somewhat shocked when the total price ... read more
Business response:
Jamie, thank you for your feedback. We sincerely apologize that your experience fell short of expectations. We understand how important it is for meals, especially for a group with children, to arrive in a timely manner and at the right temperature. Your concerns about the delays and quality of food are being taken seriously, and we’ll work with our kitchen and management teams to address these issues. Regarding the kids' menu, we apologize for any confusion. The menu explicitly states which items include sides, but we under... read more
The reviews on open table were grossly incorrect! will think twice about open table reviews in the future.
Business response:
Thank you for sharing your feedback. We're sorry to hear that your experience did not align with the expectations set by reviews. We strive to provide excellent dining experiences, and we take your concerns seriously. We hope to have the opportunity to exceed your expectations in the future and restore your faith in the quality that The Chateau aims to deliver.
My first time in the Norwood restaurant was a bit disappointing. I’ve been many times in Waltham and enjoyed. A meatball sandwich and small salad were ok, but I miss the roll the meatballs used to be served on. Two huge slices of Italian bread surrounded the meat and reduced to Wonder Bread consistency as I held it. It needed much more sauce, which the server brought promptly. Since the bread wouldn’t have held much sauce, it was like au jus roast beef sandwich. Salads were passable. All in all the service was ok (despite th... read more
Business response:
Thank you for sharing your experience at our Norwood location. We’re glad to hear that you’ve enjoyed our Waltham restaurant, and we truly value your feedback as we strive to provide the same level of satisfaction at all our locations. We apologize that the meatball sandwich did not meet your expectations. It’s important to us that every dish we serve is both delicious and presented to the highest standard. Your comments about the bread and sauce have been shared with our culinary team for review. We're always looking to imp... read more
Wasn’t busy but service was slow. Our server had ZERO personality and never asked if we wanted more drinks. Ordered more and they never came. Food was OK. This place is overrated!
Business response:
Thank you for taking the time to review your experience at The Chateau Norwood, Patricia. We apologize that our service provided was not up to your expectations. We strive to ensure every one of our customers has a great experience with us and we regret that was not the case on this visit. We understand how important it is for drinks to come out in a reasonable amount of time and for server interactions to be friendly and personable. We have since addressed these issues internally and shared your feedback with our team. Than... read more
Frequently asked questions about The Chateau Restaurant Norwood
How is The Chateau Restaurant Norwood rated?
The Chateau Restaurant Norwood has a 4.1 star rating with 1,347 reviews.
When is The Chateau Restaurant Norwood open?
The Chateau Restaurant Norwood is closed now. It will open at 11:30 a.m.