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The Chateau Restaurant Norwood
- Italian
- Norwood, MA
About this business
Location details
404 Boston-Providence Turnpike, Norwood, MA, 02062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 9:00 p.m. | |
| Tue | 11:30 a.m. to 9:00 p.m. | |
| Wed | 11:30 a.m. to 9:00 p.m. | |
| Thu | 11:30 a.m. to 9:00 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 9:00 p.m. |
Great food and environment, with authentic Italian food. Fast and friendly service
Fantastic as always
We were seated promptly and all 13 of us enjoyed our dinner choices. The menu was very welcoming for two people in our party who are gluten. The service was very kid friendly and very attentive. We always enjoy our dining at the Chateau!!!
Met with a group of ten for a little family holiday lunch. We asked for separate checks and were t9ld it was not your policy. It wasn’t a big deal to split the check but for some on a budget it might have been a problem. My suggestion is....lean t9 split the orders so we can have split checks please.
Our reservation for 7 was diminished to 5 due to illness. Called the restaurant and told them in advance of our arrival, they indicated they would be ready for our smaller group. The food is always good at any of the Chateau restaurants, there seafood is always fresh. When we were presented our bill we notified our waitress that we were charged dinner pricing, not the lunch menu price, i.e. the clam plate price at lunch was $19.90 and we were charged $25+. The waitress did check and change all of the pricing to the lunch cos... read more
Our waiter Mike was outstanding. That’s the only good thing I have to say about this place. The menu is expensive for a restaurant that looks like Dennys and has sub-par food.
Business response:
Thank you for your feedback, Nelson. While we're disappointed to hear the overall experience didn’t meet your expectations, we’re grateful you took a moment to recognize Mike’s service—he’ll be glad to hear it. We understand your concerns around value and food quality and will be sharing your comments with our Norwood team for review. As a family-owned restaurant with over 90 years of tradition, we always aim to provide a warm atmosphere, generous portions, and comforting Italian-American dishes, and we’re sorry to hear we f... read more
They offered cold grocery store slided bread with butter of course. The waiter was very nice. While waiting we saw a mouse under one of the tables. We left telling that to the receptionist. She just apologised, not surprised maybe, and that’s it.
Although we had a great server, the food quality was not good. The soup was on cold side. The entrées are also cold and kind of a mishmash of Italian food. They need better quality control. Someone’s not keeping their eye on the prize.
Business response:
Louis, thank you for bringing this to our attention. We're so sorry to hear the food during your recent visit didn’t reflect the standards we strive for—especially when hosting a larger party. We’re proud of the warm hospitality our team delivers, and it’s clear from your comments that our kitchen didn’t meet that same level of care. Our General Manager Sonia would truly value the opportunity to follow up with you directly to better understand what happened. If you're open to it, please feel free to reach with information in... read more
Unfortunately the service was not good at all . We waited for the waitress to come over and then we had a party of 10 but she only brought over 5 drinks at first and another ten minutes for the other drinks . The food took so long and one order of fried clams came out after everyone else had already started eating . Two of the fried clam plates were cold .
Business response:
Hi Janice, We're truly sorry to hear about your recent visit and the issues your party experienced—from the delayed drinks to the cold food and slow service. We know how important it is for large gatherings to run smoothly, especially on a busy night, and it’s disappointing to hear we missed the mark. Thank you for your detailed feedback—we’ll be reviewing it with our team to help prevent similar situations in the future. We do hope you’ll consider giving us another try down the road.
Frequently asked questions about The Chateau Restaurant Norwood
How is The Chateau Restaurant Norwood rated?
The Chateau Restaurant Norwood has a 4.1 star rating with 1,368 reviews.
When is The Chateau Restaurant Norwood open?
The Chateau Restaurant Norwood is open now. It will close at 9:00 p.m.