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The Chateau Restaurant Norwood
- Italian
- Norwood, MA
About this business
Location details
404 Boston-Providence Turnpike, Norwood, MA, 02062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 9:00 p.m. | |
| Tue | 11:30 a.m. to 9:00 p.m. | |
| Wed | 11:30 a.m. to 9:00 p.m. | |
| Thu | 11:30 a.m. to 9:00 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 9:00 p.m. |
We’ve been going to Chateau for many years. Entrees were good, broccoli looked and smelled less than fresh (was it frozen?). Service was good (Kristen). Given the prices, we would expect fresh vegetables, which we’d find at similar restaurants with comparable prices.
Business response:
Thank you for your feedback, Edward. We’re so glad you enjoyed your entrees and received great service from Kristen. We apologize that the broccoli didn’t meet your expectations—your concerns about freshness are important to us, and we’ll share them with our kitchen team to address. We value your longtime support and appreciate your input as we strive to ensure every part of the dining experience matches the quality our guests deserve. We look forward to seeing you again soon!
First time we've ever walked out hungry. Server was very polite but seemed overwhelmed. For a short time, we were his only table. Never got our appetizer or meals. Meanwhile, a family of 6 who came 30 minutes after us got their meals. Decided to leave when another waitress trying to help him out came over and asked what we ordered.
Had reservation for 8 with 6 children.. took over an hr to get our food. We know it wasn’t the waiter’s fault, but there was no acknowledgement, updates, nor apologies from management at all. When we got the food, everything was cold and fries were soggy (5 of which were kids meal items so it shouldn’t even have taken so long) Also, please note that the kids meal sides were additional costs (at almost the price of the kids meal itself.) The menu didn’t mention the extra cost, so we were somewhat shocked when the total price ... read more
Business response:
Jamie, thank you for your feedback. We sincerely apologize that your experience fell short of expectations. We understand how important it is for meals, especially for a group with children, to arrive in a timely manner and at the right temperature. Your concerns about the delays and quality of food are being taken seriously, and we’ll work with our kitchen and management teams to address these issues. Regarding the kids' menu, we apologize for any confusion. The menu explicitly states which items include sides, but we under... read more
The reviews on open table were grossly incorrect! will think twice about open table reviews in the future.
Business response:
Thank you for sharing your feedback. We're sorry to hear that your experience did not align with the expectations set by reviews. We strive to provide excellent dining experiences, and we take your concerns seriously. We hope to have the opportunity to exceed your expectations in the future and restore your faith in the quality that The Chateau aims to deliver.
My first time in the Norwood restaurant was a bit disappointing. I’ve been many times in Waltham and enjoyed. A meatball sandwich and small salad were ok, but I miss the roll the meatballs used to be served on. Two huge slices of Italian bread surrounded the meat and reduced to Wonder Bread consistency as I held it. It needed much more sauce, which the server brought promptly. Since the bread wouldn’t have held much sauce, it was like au jus roast beef sandwich. Salads were passable. All in all the service was ok (despite th... read more
Business response:
Thank you for sharing your experience at our Norwood location. We’re glad to hear that you’ve enjoyed our Waltham restaurant, and we truly value your feedback as we strive to provide the same level of satisfaction at all our locations. We apologize that the meatball sandwich did not meet your expectations. It’s important to us that every dish we serve is both delicious and presented to the highest standard. Your comments about the bread and sauce have been shared with our culinary team for review. We're always looking to imp... read more
Wasn’t busy but service was slow. Our server had ZERO personality and never asked if we wanted more drinks. Ordered more and they never came. Food was OK. This place is overrated!
Business response:
Thank you for taking the time to review your experience at The Chateau Norwood, Patricia. We apologize that our service provided was not up to your expectations. We strive to ensure every one of our customers has a great experience with us and we regret that was not the case on this visit. We understand how important it is for drinks to come out in a reasonable amount of time and for server interactions to be friendly and personable. We have since addressed these issues internally and shared your feedback with our team. Than... read more
Food was disgusting and not fresh at all everything was bland
I expect my cooked food to come to the table to be hot! Every bite of food on my plate was barely warm! Really like my food hot. The soup served was spilled all over the plate which had the crackers drenched in it! I am disappointed and wonder if I should go back. I had brought with me 3 friends-guests who had never been to the ‘Chateau’and I didn’t feel good about the lukewarm dinners served! Help me to convince me that you can do better in the future. Thank you M. Maldonado
Our server was very friendly, however, we had to keep asking for things that should have been placed on the table. My clam chowder was luke warm and my son's salmon was kind of raw and chilled in the center.
Frequently asked questions about The Chateau Restaurant Norwood
How is The Chateau Restaurant Norwood rated?
The Chateau Restaurant Norwood has a 4.1 star rating with 1,368 reviews.
When is The Chateau Restaurant Norwood open?
The Chateau Restaurant Norwood is closed now. It will open at 11:30 a.m.