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The Edge Fitness Clubs
- Gyms
- Hamden, CT
About this business
Location details
2300 Dixwell Ave, Hamden, CT, 06514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
The Edge in Greenwich is gross. The machines area filthy, I spoke to management and they did nothing about it. Members are ignored. LA Fitness is a better facility and management is on top of it.
Wanted to give it a try. Boot camp class was really bad and boring. Front desk people couldn't answer one question. I wish I'd stayed at LA Fitness. This gym looks like its a scam.
Business response:
Hi Maria, we are sorry to hear about your experience and would like to make things up to you. Please feel free to email us at EdgeCares@TheEdgeFitnessClubs.com if you have any further questions.
The Edge in Norwalk, CT. I was a member for about a year. Decent place for the money, although I rarely used it. I am in the process of cancelling membership now. They make it quite difficult to cancel, and this has soured my experience with them. I called them and they said you can come in in person to cancel. I came in in person and they said - "sorry - you cannot come in in person - you need to write an email - with your contract number - to an organization called ABC Financial in order to cancel." ABC has written ba... read more
All equipment that you may want is there and ton of people who want to use it too. I'll speak specifically to the canceling procedures. I left the Hamden area in May of 2017 and had to pay all the way to January 2018- including the $50 fee for god knows what in December 2017. I called, emailed, called, emailed... it's a stupid gym- they asked to provide my mortgage documents to prove that I moved. Ridiculous.
Business response:
Hi Monika, we are sorry to hear of your experience. Please email us at Edgecares@theedgefitnessclubs.com so we can better assist you!
For the love of God and your sanity don't go there. These people are untrustworthy and scammers. They lock you into for two years with their weird contract and when you're time is up they charge you for leaving. The front desk people are idiots and don't know what they are talking about which they translate to their members and screw them Up. I can honestly say once I'm finished with this billing situation I'll be happy to that i never have to step foot into that musty establishment again. Worst place ever. My two years ther... read more
Business response:
Maggie, we would love to help and look into this. Please email Edgecares@theedgefitnessclubs.com so we can better assist you!
After yet another unproductive phone call with the staff at The Edge AND then a phone call to their outside billing company, I have STILL not been helped. Apparently the two entities do not communicate at all once they have signed you up for an unfair contract. PLEASE look up ABC Financial (the outside billing company) before signing with the Edge. Their business practices are deceitful.
Business response:
Ro, please email Edgecares@theedgefitnessclubs,com with your full name on your agreement so we can help make things right! Thank you!
The staff is very nice. But this gym is just over packed 24/7, very small, and dirty. I've never felt like I had any space when I came to workout.
Business response:
Nicole, we apologize for your experience. We will definitely pass this along to make our team aware!
Constantly disappointed with the facility. Staff is friendly enough, but the grounds itself needs more attention. It frustrates me to know I don't have a contract and pay a yearly 50$ "maintenance fee" but it doesn't improve the quality of the gym. Little things I notice are when equipment goes down it takes a long time to fix, certain pieces of equipment never get replaced (e.g lat pull down bar), the water fountain has been down since 3/17. I often question how many new modern stadiums can have wifi for 40,000 people but ... read more
Business response:
Daniel, we do apologize for your frustrations and definitely don't want to lose you. We just sent this to the director of facilities to see what we can do to better improve. Thank you.
Predatory contracts, hard to cancel. Require you to send in written notice? For a gym? automatic rollover to monthly billing after a 1 year contract is over, and still requiring 30 day notice? Find a place that doesn't hide all this foolishness in their contracts.
Business response:
We apologize for your experience, let us know if there is anything we can do to help you.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.9 star rating with 826 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close tomorrow at 12:00 a.m.