This profile has been claimed by the business owner or representative.
The Edge Fitness Clubs
- Gyms
- Hamden, CT
About this business
Location details
2300 Dixwell Ave, Hamden, CT, 06514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
It's 4am i am currently waiting for about an hour for the gym to open, sucks that i wasted my time and gas to get here early and our money cant be respected to at least have a notice that they'd open late. So do i have to hope some days i can access my gym within the hours they said they'd be open? or should i be a sensible person with half of a mind and cancel here and get a membership somewhere else
Business response:
We understand how important it is to have reliable access to our facilities. Please refer to our website for club hours- https://www.theedgefitnessclubs.com/locations/connecticut-hamden. It is extremely rare for the club to not open on time. If there are issues that would prevent this, we do alert members via email and social media, unless it is truly a last minute emergency situation. We appreciate your patience.
this place has the most incompetent people working my daughter moved away august of 2023 i called and canceled her membership im still getting billed called 5 TIMES GOT A DUMBER person each time now i called consumer protection
Business response:
We're truly sorry to hear about your experience. It's important to us that our customers are more than satisfied and we would like the opportunity to look into this issue. If you could please contact our member experience team at edgecares@theedgefitnessclubs.com, so that we may gather the necessary information to research and resolve.
GOTO PLANET FITNESS. I joined this gym intending to work with a personal trainer. I meet with Louis Rodriguez, the person in charge of the personal training department, and signed up. I had told him I wouldn't be able to start for another 6 weeks so we scheduled my first 2 appointments and decided we would do the rest when we got closer to that actual beginning of the personal training. Unfortunately, when I got home, I read further through the contact and realized there were things in it that Louis never disclosed to me... read more
Business response:
Hello John, we are disappointed to see your review. Please feel free to reach out to our member experience team directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
My Sister and I are regulars of this gym but is about to reconsider due to lack of front desk being on it in regard to customer service. I wanted to purchase a drink and the front desk clerk just walks away and talks to her co workers. No awareness. And this is after handling another customer who took up a huge amount of time. I will not be purchasing anything else from this gym. And now on the verge of leaving this gym. This is now the 2nd time this happened. The quality has lowered in customer service ever since. Especial... read more
Business response:
We're truly sorry to hear about your recent experiences at our gym. We strive to provide excellent customer service and it's clear we fell short in your case. Your feedback is valuable and will be used to improve our front desk operations. We hope you'll give us another chance to make your gym experience better. Please feel free to contact our member experience team directly at edgecares@theedgefitnessclubs.com.
This edge is probably the worst when it comes to customer service. The girls are constantly flirting or on their phones. The equipment is always broken and when I reported this problem to a member , he just said "okay" and went back to texting on his phone and then theirs this girl who is always sitting on the counter top in front of the check in desk, I'm not even sure if she works there. Overall, any other location is better!
I can't wait for the year to be up since I signed! I hate this gym; I dread coming here each morning. I will be going back to InShape where I was so much happier! Customer service sucks the manager of the baby room(hamden) is a bitch and I just don't like it here.
Business response:
Hello, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review if you wish to discuss your concerns.
I am sharing my review as I just had a similar experience as Nicole did. I tried cancelling months ago, they refused to honor my cancellation. On my fifth call over the past three months I finally got the district manager on the phone, only for him to berate me, when I was the one in fact who took the initiative to reach out for help since May. Unless you see yourself going to this gym for the rest of your life, do not sign up. They have extremely poor membership management options and will not tell you how to cancel. Afte... read more
Business response:
Hello we are sorry to hear your frustration. All terms are detailed out on your membership agreement. Members also have a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions/concnerns you may have.
When registering to join the gym staff and managers are attentive and customer service is superb. However when you try to cancel you membership, courtesy goes out the door. No one will answer or return your calls and you will be rudely informed that they are short staffed. They are ill-formed and will tell you anything to get you off the phone. The only communication you will receive is from foreign agents and automated emails. Even after you cancel they will continue to charge you and will refuse to honor a refund. Worst... read more
Business response:
Hi Nicole, we are sorry to see your review. All cancellation procedures are detailed out in your membership agreement. If you should have any questions, you may feel free to contact us at edgecares@theedgefitnessclubs.com.
The Manchester Connecticut club blasts the music at an unbearable level. Most of it is rap and hip hop. Not everybody likes this music. Its even louder in the locker room. When I asked the front desk staff why they play the music so loud and asked them to at least turn it down. They told me that it was the corporate decision to play this music and at very loud volume which made no sense to me. They should leave it up to individuals members to play their own music using their ear buds instead of imposing their own music tast... read more
Business response:
Hello Mary Beth, our corporate office does set an acceptable volume range. However, if the levels seem too loud, a manager can certainly adjust this.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.9 star rating with 836 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.