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The Emergency Clinic
- Healthcare
- San Antonio, TX
About this business
Location details
6496 New Braunfels Ave., San Antonio, TX, 78209, United States
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I felt heard and taken care of. It was overall a really good experience considering how bad I felt. This is my go to place when illness hits suddenly.
Business response:
Hello Ms. Gomez, We are overjoyed to hear you felt heard and cared for during your visit at our Alamo Heights facility.. Thank you for trusting us with your healthcare needs. Please feel better soon!
The entire team is competent, professional, friendly and completely informative every step of the way. They followed up with several phone calls and emails after I left to see how I was doing. I will never go to Texas Med Clinic or the like again!
Business response:
We greatly appreciate your kind words about our competent, professional team and thorough follow-up care. It's wonderful to hear that you found our staff friendly and informative throughout your visit. We strive to provide comprehensive care, including attentive follow-up, to ensure our patients are doing well after leaving our facility. Your trust means everything to us, and we are always here when you need us.
Very good service!
Business response:
We are thrilled to hear you found our service very good! Your feedback is incredibly valuable to us. We strive to provide excellent care and support to all our patients, and it's rewarding to know that we met your expectations. Thank you for taking the time to share your positive experience with us. We appreciate your trust in our services and look forward to continuing to serve you with the same level of quality care in the future.
Everyone at The Emergency Clinic was amazing. I saw Dr. Williams for my back issue and she took exceptional care of me and put me on a great plan to relieve my pain. Jennifer, the nurse took care of me and was kind and understanding of my issues. Ty the incredible CT tech knew the pain I was in and let me slowly work through the CT. She's the best!!
Business response:
Hello Ms. Magoon, We are thrilled to hear about your exceptional experience with our team at The Emergency Clinic Alamo Heights. Your feedback about our caring approach means everything to us. We're especially pleased that Dr. Williams, Jennifer, and Ty were able to provide you with the attentive care you needed for your back issue. It's our goal to ensure every patient feels understood and well-cared for during their visit, and we're glad we could meet that standard for you. Please take care and feel better soon.
Quick wait and great care
Business response:
We are glad to hear you experienced quick wait times and great care during your visit. Our team strives to provide efficient service without compromising the quality of care. Thank you for taking the time to share your positive experience with us. We appreciate your feedback and look forward to serving you again in the future.
Very kind bedside manner and answered all my questions in detail. Very please with the care and attention given to me.
Business response:
Hello Ms. Jackson, We are honored to hear about your positive experience with our bedside manner and detailed care. We love the 5 star rating. Hope you get well soon. Please take care.
Good customer service, Doctor and Nurse were professional and understanding.
Business response:
Thank you for taking the time to share your positive experience with our professional team. We're pleased to hear that you found our customer service to be good and that our doctor and nurse were professional and understanding during your visit. We strive to provide high-quality care and a positive experience for all our patients, so your feedback is greatly appreciated.
I came to your facility because of a symptom that made me a bit worried, as it was similar to symptoms my mother had as a child that progressed to paralysis from the waist down. Thankfully, although I still have the symptom that keep varying in intensity, your conclusion of the examination alleviated much of my worries. I’m currently following through with the suggestions on my discharge papers. Thank you ALL for your compassion, patience and “hearing” me. Your staff is AMAZING!🤗❤️
Business response:
We are delighted to hear our compassionate staff alleviated your worries and provided excellent care during your visit. It's wonderful to know that our team was able to listen attentively to your concerns, and offer a thorough examination that helped ease your mind. We're glad you found our discharge instructions helpful and are following through with the suggestions provided. Thank you for taking the time to share your positive experience with us. Your kind words about our amazing staff are truly appreciated, and we're hono... read more
Getting an answer to what is happening and what needs to be done is reassuring. I also like that you receive a call to check how you are doing and answer any other questions you might have.
Business response:
We are thrilled to hear our clear communication provided reassurance during your visit. It's important to us that our patients feel informed and supported throughout their experience. We appreciate your feedback about the answers you received and the post-visit check-in call. Thank you for taking the time to share your positive experience with us.
Frequently asked questions about The Emergency Clinic
How is The Emergency Clinic rated?
The Emergency Clinic has a 4.9 star rating with 3,135 reviews.
When is The Emergency Clinic open?
The Emergency Clinic is open now. It is open 24/7.