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The Emergency Clinic
- Healthcare
- San Antonio, TX
About this business
Location details
6496 New Braunfels Ave., San Antonio, TX, 78209, United States
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Good customer service, Doctor and Nurse were professional and understanding.
Business response:
Thank you for taking the time to share your positive experience with our professional team. We're pleased to hear that you found our customer service to be good and that our doctor and nurse were professional and understanding during your visit. We strive to provide high-quality care and a positive experience for all our patients, so your feedback is greatly appreciated.
I came to your facility because of a symptom that made me a bit worried, as it was similar to symptoms my mother had as a child that progressed to paralysis from the waist down. Thankfully, although I still have the symptom that keep varying in intensity, your conclusion of the examination alleviated much of my worries. I’m currently following through with the suggestions on my discharge papers. Thank you ALL for your compassion, patience and “hearing” me. Your staff is AMAZING!🤗❤️
Business response:
We are delighted to hear our compassionate staff alleviated your worries and provided excellent care during your visit. It's wonderful to know that our team was able to listen attentively to your concerns, and offer a thorough examination that helped ease your mind. We're glad you found our discharge instructions helpful and are following through with the suggestions provided. Thank you for taking the time to share your positive experience with us. Your kind words about our amazing staff are truly appreciated, and we're hono... read more
Getting an answer to what is happening and what needs to be done is reassuring. I also like that you receive a call to check how you are doing and answer any other questions you might have.
Business response:
We are thrilled to hear our clear communication provided reassurance during your visit. It's important to us that our patients feel informed and supported throughout their experience. We appreciate your feedback about the answers you received and the post-visit check-in call. Thank you for taking the time to share your positive experience with us.
It was great. Staff very caring
Business response:
We are pleased to hear our caring staff provided great service during your visit. Our team strives to ensure every patient feels well cared for, so it's wonderful to know we succeeded in your case. Thank you for your trust in our care and for taking the time to share your positive experience.
We had a fantastic experience with medical staff and Dr. during my son’s recent visit. From the moment we arrived, the staff was welcoming and professional. The Dr. took the time to listen to our concerns and explain everything clearly, making sure both my son and I felt comfortable and informed. This has become our family’s place of choice, especially for managing our son’s asthma attacks. The care and attention given are always outstanding, and my son left feeling at ease. We truly appreciate the kindness and expertise sh... read more
Business response:
Hello Mr. Cooper, Thank you so much for choosing us for your family's care. We're grateful our staff provided welcoming, professional service during your son's visit. It's wonderful to hear that the doctor took the time to listen to your concerns and explain everything clearly. We strive to ensure that both patients and their families feel comfortable and well-informed throughout their visit. We're honored that you consider us your family's place of choice, especially for managing your son's asthma attacks. Our team is dedi... read more
Girl at front desk was extremely courteous, professional and helpful. RN was professional and thorough with her exam and notes. Doctor was Great explained everything really thorough, professional, and so that I can understand things. Always like going here for their service and professionalism.
Business response:
Hello, We are absolutely thrilled to hear about your positive experience with our front desk, nursing, and medical staff. It's wonderful to know that our team's professionalism and thoroughness made such a positive impression on you. We particularly appreciate your feedback about the doctor's ability to explain things in an understandable manner. Thank you for your continued trust and for choosing our facility for your healthcare needs. We look forward to providing you with the same high level of service in the future. Get... read more
I always receive great service! The doctors and nurses are always so nice and do a fantastic job of keeping the patient informed. I would highly recommend as service is always fast and thorough.
Business response:
Thank you for your review! We appreciate your kind words about our doctors and nurses providing fast, thorough service. It's wonderful to hear that you always receive great service and feel well-informed during your visits. We're glad our team's efforts to deliver exceptional care have made a positive impact on your experience. Thank you for recommending us to others.
Prompt, courteous, professional, caring & knowledgeable.
Business response:
We greatly appreciate your feedback highlighting our prompt, courteous, professional, caring, and knowledgeable service. It's wonderful to hear that you had such a positive experience with our team. We strive to provide the highest quality care and service to all our patients, and your kind words affirm that we are meeting those goals. Thank you for taking the time to share your thoughts about your visit with us.
I’ve been there many times.. though the years and always get the best attention.. and always seen in a reasonable amount of time… And always leave their feeling like I know what’s going on or what I need to do next to take care of .. a pending health issue… The staff there is very kind and attentive like I said and I leave there also feeling like I have a friend that’s got my back… Thank you so much ,for all you do.. as well as following up with your clients/patients
Business response:
Hello, Thank you for sharing your kind words about our staff and care here at Alamo Heights. We are delighted to hear that you've had consistently positive experiences with us over the years. Our team strives to provide attentive service and ensure patients understand their health situations clearly. We're grateful for your trust and loyalty, and we're pleased to know you feel supported by our staff. Your feedback means a lot to us, and we appreciate you taking the time to share it. Please take care and we look forward to ... read more
Frequently asked questions about The Emergency Clinic
How is The Emergency Clinic rated?
The Emergency Clinic has a 4.9 star rating with 3,144 reviews.
When is The Emergency Clinic open?
The Emergency Clinic is open now. It is open 24/7.