The Pines Care & Nursing Home - Country Court

4.6

Assisted Living Facilities
Hove

About this business

Wellness Assisted Living Facilities

Location details

Furze Hill, Hove, BN3 1PA, United Kingdom

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4.693 reviews

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L M

7 months ago

The Pines has been a godsend to us. It's a beautiful home - carefully and tastefully decorated to feel like home from home. The whole team from management to facilities are friendly and welcoming, and it feels like a home from home. The nursing care is also exceptional and empathetic.

Business response:

Thank you for leaving a review for The Pines Care & Nursing Home. It's wonderful to hear how happy you are with our care for your Mother.

Howard C

7 months ago

The pines care home very good,staff are very kind to my Dad ,food is excellent caring is amazing,my dad could not be in a better place, management is brilliant, receptionist very helpful and kind activity. Staff are lovely all round. It's a nice place to be and I please my dad is there best regards

Business response:

Thank you for your lovely review of The Pines, it is our pleasure to care for your Dad. We will pass your kind word on to the staff team.

John C

a year ago

Recently renovated and comfortable rooms. However, care was definitely inconsistent in my experience and wouldn't recommend it. My mum came in walking well from the hospital and declined rapidly whilst there. Didn't seem able to improve until she left. Thankfully now walking again.

Business response:

Dear John,, tank you for your feedback. I'm sorry to hear that your experience was not as positive as we would hope. We always strive to provide the best possible care and support for our residents, and we take all feedback seriously as we continue to improve. Kind regards, Tiago Conceicao

Janet A

a year ago

First-class care providers. Recently refurbished and is clean comfortable and stylish. Staff are all very professional, approachable and genuinely caring. Food is fresh and varied. A range of activities are available daily, with great coordinators. It is as close to a home from home as is possible under the circumstances.

Business response:

Thank you so much for leaving your review for The Pines Care Home. Your lovely comments will be shared with the staff team as this means a lot to all of us.

Janet W

a year ago

All the staff are so kind and caring. The housekeeping, catering, activities, estates, admin, management and nursing teams. The nursing team, both RN's and Health Care Assistants, are excellent. They know Mum very well and treat her as an individual with her own unique needs. They always make time to discuss any concerns we may have or when there's a change in her care plan. The two Activities Co-Ordinators are wonderful. They enthusiastically engage the residents in fun activities including trips out. By not wearing uniform... read more

Business response:

Thank you for writing your review and for your lovely feedback. We appreciate you taking the time to leave us a review and we are pleased that you are happy with the care we provide for your Mum and that she has been making the most of the refurbishments. Your comments will be passed on to the rest of the team here at The Pines.

T C

a year ago

My dad moved down from independent living in Greater London to The Pines Care Home in January 2024 after my stepmother passed away in September 2023. He is 96 but has all his faculties and is active and social. He was very lonely living on his own and he has absolutely thrived since moving into The Pines. My brother and I visit him frequently and the level of care and personal attention is second to none. All the staff are extremely professional and caring and very friendly to us when we visit. Since the recent renovation, t... read more

Business response:

Thank you for taking the time to leave your review for The Pines Care Home. It is heartwarming to read your lovely comments and feedback. We are so pleased to hear that the renovations and new facilities are like a luxury hotel. It is a pleasure to care for your dad and for you all to be part of The Pines family. I will share your comments with the staff team. Warmest regards.

Jane W

a year ago

Our mother has been a resident at The Pines Care Home for nearly two years and the care and kindness she has received during this time is wonderful. Recently she had a sudden deterioration in her health but with the care, diligence and kindness of all the staff she has made a very good recovery. All the staff (from medical, care assistants, activity coordinators, housekeeping, hospitality, catering, reception and maintenance) treat the residents like family and we cannot praise the manager and all his team enough. It is very... read more

Business response:

Thank you so much for your heartfelt review. We are truly touched by your kind words and are delighted to hear that your mother is receiving the respect, kindness, and dignity she deserves. Our team takes great pride in fostering a friendly environment. Your feedback means a lot to us and will be shared with the team. Thank you for your trust and support.

Jane B

a year ago

I cannot fault the staff for the amazing care they are taking of my mum. Not only do they take care of her but they also support me - Mum has Alzheimer's and I'm on a steep learning curve but every single one of the staff is always ready to listen if I'm struggling (and also when things are going well). They really have taken the time to get to know Mum and she's told me that she's happy and everyone takes really good care of her. It's such a relief to know that she's safe and happy - I can't thank everyone enough.

Business response:

Thank you for leaving your review for The Pines Care Home. We truly appreciate you taking the time to leave your wonderful comments and feedback and we are delighted to hear that your mum is happy and receiving the care she deserves. We understand how difficult it can be for family members so if you have any further questions you are always welcome to ask. Your comments will be shared with the staff team.

Kevin T

a year ago

We received a very warm welcome upon our first visit to The Pines and the process of moving my mother-in-law in was handled with speed and compassion at a very difficult time. There is always a friendly atmosphere around the home and all areas are kept spotlessly clean. All the staff are very friendly and exceptionally caring.

Business response:

Thank you so much for taking the time to leave a review for The Pines Care Home. Your kind words and feedback are truly appreciated and will be shared with the staff team. It is our pleasure to care for your mother-in-law and include her in The Pines family.