The Pines Care & Nursing Home - Country Court

4.6

Assisted Living Facilities
Hove

About this business

Wellness Assisted Living Facilities

Location details

Furze Hill, Hove, BN3 1PA, United Kingdom

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4.693 reviews

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L F

a year ago

My mother has received exemplary care from all the staff at The Pines. The atmosphere is calm and relaxed with a genuine family feel. The new social areas are well designed and never feel institutional. Staff are professional but make each resident feel appreciated and cared for. We love the dogs.

Business response:

Thank you for taking the time to write your review for The Pines Care Home. We are pleased to hear about you and your mother's positive experience and will pass on your compliments to our staff team. Warmest regards.

R C

a year ago

Such a special care home, full of staff who really care and treat the residents with kindness and dignity. Lovely communal area, great food and dads bedroom is perfect. Thank you for looking after my dad so well.

Business response:

Thank you for leaving your review for The Pines Care Home. It is heartwarming to read your comments about the care your dad is receiving and that his bedroom is perfect. Your kind words will be passed on to the team. Warm regards.

Louise M

2 years ago

My mother was in The Pines Care Home for almost three years until her death in July 2023. Right from when she went in staff went out of their way to make her feel comfortable and valued. Daily activities are stimulating and varied and all the staff are friendly, caring and compassionate. My mother had Parkinson's and by the time she died was unable to do anything. She totally relied on the staff to meet all her needs and not once did they let her down. The same staff also were fantastic to myself and my sister and we were ve... read more

Business response:

Thank you so much for taking the time to leave your wonderful review, especially at this time. Your feedback will be passed to the staff team who will appreciate your kind words. Your mum was part of the family, here at The Pines as were you and your sister. Warm regards,

Tina B

2 years ago

This care home really is the best. The way they looked after my mum with love, care and professionalism. The staff are exceptional and all done with care and a smile. My thoughts are the home is only as good as the staff within it and you can’t get better. They made a sad journey the best it could be. Thank you.

Business response:

Thank you for taking the time to leave a review for The Pines Care & Nursing Home, we will pass your kind words on to the staff team.

Stewart B

3 years ago

The outstanding feature of The Pines Care Home is the warmth and caringness demonstrated in particular by the management and nursing staff. They are proactive in caring for my mother and both encouraging and honest about her needs. Activity provision is also really good - The Pines have managed to recruit and retain some great individuals.

Business response:

Thank you for taking the time to write a lovely review. We appreciate your kind words and your support and it's lovely to hear how happy you are with the care provided for your mother at The Pines Care Home. Thank you.

Ursula R

3 years ago

The Pines Care Home does deserve the word 'home'. The staff always make me feel welcome and the environment is cared for and cheerful. My friend was admitted to The Pines more than three years ago. I have since visited her regularly. My comments are based on what I observe during my visits. This includes contact with various members of staff. I can't comment on other residents' rooms, nor specifics re. 'value for money' as I am a friend and do not know what the costs involved. However, I'm confident that 'good' must be the r... read more

Business response:

Thank you so much for your lovely review for The Pines Care Home. Your kind words and support are appreciated. Best regards.

A S

3 years ago

My sister has been in the wonderful care of the team at the Pines for quite a few years now. Whilst delivering first-class care in what is a care home, The Pines is a very special place which goes above and beyond. There is a personal connection not just to the residents but to their family members and friends. Nothing is too much trouble. It feels like home and one big happy and highly professional caring family. I highly recommend it.

Business response:

Thank you for taking the time to write a review for The Pines Care Home, it is our pleasure to care for your sister as part of our family here. I will pass your kind words on to the staff team.

Candice K

3 years ago

The Pines management and staff are so thoughtful, kind and very caring. They have always done whatever they can to make my mum happy. The place is spotless and very organised, and I would highly recommend The Pines.

Jacqueline B

4 years ago

My father landed on his feet when he arrived at The Pines in November. The staff are friendly and go out of their way to help. They are able to be both professional and exceptionally kind to all our family. I have to compliment the manager for creating such a pleasant atmosphere for the residents, visitors and workers. He and the team are a marvel!

Business response:

Thank you so much for leaving such a lovely review for The Pines Care and Nursing Home. We are delighted to hear that you are so pleased with our care for your father, we are very happy to care for him as part of our family here at The Pines.