This profile has been claimed by the business owner or representative.
The Queen Baton Rouge
- Casinos
- Baton Rouge, LA
About this business
Location details
1717 River Park Blvd, Baton Rouge, LA, 70802, United States
Get directions
The slot play does not compensate the amount of money lost. Customer Service is extremely poor. Servers rarely come to by to ask if you want anything to drink. And if they do, they rarely return with your order. The next server informs you that the first server either went on break or their shift ended. The CSRs at customer presents as unprofessionals. I could go on but I don’t feel it will make a difference.
Business response:
Please accept our apologies for the poor customer service and server issues. Your concerns are valid. Please contact us at (225) 709-7777.
Bathroom needs not be automate
Business response:
We are honored to hear your feedback about the bathroom facilities. We appreciate your suggestion regarding automation.
I love playing at the Queens but sometimes you don’t get enough play back I see some of the same people winning jackpots enough to play all day and all night but the most I’ve ever won was 800 at one time but I play seriously when I am going to win a jackpot of some sort where the teller have to come and pay me but even though I’ve never won I still love to play
Business response:
We value your opinion. We understand your concerns about play back and appreciate your continued loyalty to The Queen.
As a Champion card holder, my experiences at the Queen have not been so royal on my visits lately. A few of the bar-tenders and waitresses (male and female) have very bad attitudes and have been extremely rude towards the guest as they try to order drinks. I have personally experienced and witnessed a few of the workers arguing and going back and forth with the guest. Additionally, as some bar-tenders and waitresses walk around to take drink orders, they will continue to pass by the guest; as they are gaming and act as if th... read more
Business response:
We apologize for any inconvenience. Your Champion card experience should be royal. Please contact us at (225) 709-7777 to discuss this directly.
Because I spend slots of and I don’t understand why my friend got a free gift I had to earn 250 points I play every time he plays
Business response:
We regret to learn about the confusion with points and rewards. Our gift eligibility is based on a 90 day rolling average of play.
Why is it so hard to get a jackpot and the free play is so low it's not worth the drive for 5 dollars it's a beautiful place but I spend more than I receive it want to be appreciated to if you raise your free play you will have more business it's will go back into the machine think about it
Business response:
We apologize for your disappointing experience with jackpots and free play amounts. Your feedback about appreciation matters. Please contact (225) 709-7777 to discuss further.
I have that the machines are too tight. Your returns are minimal.
Business response:
We apologize for any inconvenience with machines and returns. Please contact us at (225) 709-7777 to discuss your concerns.
You did good, but we need the waitresses to come by serving drinks more often. you need more than one cold drink machine. The ice in the one machine is often empty..
Business response:
Thank you for taking the time to share your feedback. We hear your concerns about drink service and equipment. We're working to improve these areas.
No free play
Frequently asked questions about The Queen Baton Rouge
How is The Queen Baton Rouge rated?
The Queen Baton Rouge has a 4.1 star rating with 5,403 reviews.
When is The Queen Baton Rouge open?
The Queen Baton Rouge is open now. It is open 24/7.