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The Tryst Beachfront Hotel
- Hotels
- San Juan, PR
About this business
Location details
One Vendig Street, 1 Cll Vendig, San Juan, PR, 00907, Puerto Rico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very Poor
Not a happy time Not clean, AC was noisy, not parking available near hotel Location was good.
Business response:
Dear Cindy, Thank you so much for your review. We appreciate your comments and we are glad you enjoyed our location. Regarding the AC being noisy, did you address that with the dutty manager? We have like any other establishments; problems that they can be fixed but we need to be informed. If you did inform and the manager did not help you, we apologized and we would like you to make a formal complaint via email; when we have a client with a bad experience we like to hear everything they have to say so we can also be aware a... read more
Pésimo servicio al cliente y ambiente El servicio al cliente PÉSIMO, al llegar al hotel le comenté súper nice al empleado de recepción que había visto una habitación con vista a la playa disponible pero al hacer la reservación ya la habían tomado. Quería verificar si habían realizado algún checkout en otra habitación similar aunque pagará más obviamente y el empleado no respondió nada ni verifico. Le solicité dos llaves ya que reservé para dos personas e incómodo me solicitó la que ya me había dado para darme otras dos (en e... read more
Business response:
Nos alegra saber que le gustó nuestro ubicación frente a la playa y la terraza en el área del restaurante. Lamentamos muchísimo su experiencia. Nuestro personal está siempre atento y dispuesto a hacer todo lo posible para que cada uno de nuestros huéspedes se sienta a gusto; siempre se verifica la disponibilidad de habitaciones y nunca prometemos al cliente algo que no podemos ofrecer. No tenemos una forma de verificar la veracidad de lo acontecido y por ello le pedimos disculpas. Con respecto a las llaves, si es algo que de... read more
Poor No tiene parqueo ahy q pagar extra Me pareció un poco caro para lo q es el hotel , mucha ruido y escándalo la tv descompuesta y un poco sucio mal ambiente La ubicación
Business response:
Hola Garcia, muchas gracias por sus comentarios. Lamentamos mucho que su experiencia no fue positiva. Esperamos que sepa disculparnos y lamentamos si es que no fue asistida de forma correcta cuando lo necesitó. Saludos Cordiales.
Bonita la fachada pero no pago un fin de semana allí, una noche si pero tres días no. No tenía parking, solo para 9 carr No tenía parking, solo para 9 carro, según lo que pague quería vista al mal, como en las fotos y no fue así. La habitación donde estaba tenía una terraza que entraban todos los del hotel, tenía que tener mi ventana tapada las 24/7 que estuve, la otra ventana se veía cosas guardada. El baño súper pequeño, solo cabe jno en la ducha. No tiene piscina. Tenía un Loby bonito, solo eso, y queda céntrico de todo.
Business response:
Estimada Neleishka, muchas gracias por tomarse el tiempo en dejarnos sus comentarios. Que bueno saber que le gustó nuestra fachada, loby y ubicación céntrica del hotel. Con respecto al espacio para los coches, tenemos capacidad en el hotel y espacio extra con servicio de valet; pero entendemos que a veces es engorroso pagar por el servicio de valet. La habitación que reservó es una habitación con vista al mar y raramente tenemos quejas sobre la vista y la terraza pero entendemos que pudo haber estado incómoda. Lamentamos tam... read more
It was fine. I booked a ocean view room and it was not an ocean view room. The front desk told me he was going to change me to another room that had the right view and he did nothing. The picture of the room presented when I booked, was not the same as the room that was given to me. I booked a ocean view room and it was not an ocean view room. The front desk told me he was going to change me to another room that had the right view and he did nothing.
Business response:
Dear Juan, we are very sorry about your experience. Thanks to our client's comments we can always look for ways to improve and be better, so thank you. About the confusion regarding the room, we have Ocean View Rooms and rooms with partial ocean view, we are stressing the fact that due to availability sometimes the full ocean-facing rooms are not available. Once again please accept our apologies, we are taking your comments seriously so other people do not have to go through a bad experience. We hope that despite of everythi... read more
Fair
Bad
The most frustrating stay at a hotel The place is not the same as the picture, building is way older and not necessarily clean. It got a mould smell through out the room. Room is very small and not clean compare to the price, you can find a much better use of your money book another standard hotel. We only arrived the hotel at 12:30 am, but there were three fire alarms from 3-5:30 am, so only got two hours sleep for the hotel room we paid for. Front desk was nice, but they can’t help or make any decision to make any accommod... read more
Business response:
Dear Yue, Thank you so much for taking the time to let us know about your experience. Customer satisfaction is our main priority, hence our many great reviews. Although we are always striving for the best experiences, we do recognize there is always room for improvement. Our hotel (formerly known as Atlantic Beach Hotel) was remodeled just a year ago, not only all the furniture was changed; we closed our facilities and re-opened to share our new image and improved common areas. Every suite has been beautifully decorated with... read more
Frequently asked questions about The Tryst Beachfront Hotel
How is The Tryst Beachfront Hotel rated?
The Tryst Beachfront Hotel has a 3.9 star rating with 2,439 reviews.
When is The Tryst Beachfront Hotel open?
The Tryst Beachfront Hotel is closed now. It will open tomorrow at 9:00 a.m.