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The Tryst Beachfront Hotel
- Hotels
- San Juan, PR
About this business
Location details
One Vendig Street, 1 Cll Vendig, San Juan, PR, 00907, Puerto Rico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor
Hotel rooms are not worth more than $140/ night Room 211 had peeling paint on wall and black mold on ceiling. Bed was missing flat sheets and and some face towels were not provided. My room was changed but the building maintenance needs to inspect rooms after they are cleaned. Black mold is very dangerous and I was traveling with my toddler daughter. No building maintenance in the evenings. Check-in and check-out is done by one person in the reception area. Reception area has no air conditioning, only open doors for the sea ... read more
Business response:
Dear Makeda. Thanks for your honest and detailed review. We appreciate that you notice our friendly staff and nice environment at the Hotel. We also appreciate your observation and we will address them accordingly, saludos,
unfortunately was not what I expected. I felt like The staff was awesome everyone was nice. My room unfortunately was not what I expected. I felt like I was in college again in my dorm. The rooms are incredibly small my bedroom at home is bigger does not feel like a hotel. The tv was also horrible no cable. You have to log into your own Netflix or Hulu account to watch anything. For the amount you pay cable should be included. Also my hot water went out twice Just that I had beach access
Business response:
Dear Raina, thanks for your review, we are glad you enjoy the beach access. It is nice to have the beach nearby and be able to breath the sea air. We apologize for all the inconvenience you had. The result of an happy guest is not what we expect. In regards to the room issue, we can understand that since we have lower level categories as the one you mentioned. But also we have some more spacious rooms as the Tryst Signature, we are always willing to upgrade as for guest request. We are sorry for the challenges you faced usin... read more
Poor Limpieza , pésimo baño , mucho ruido, cama con ácaros. Ubicación
Business response:
Estimado Mauricio, muchas gracias por sus comentarios. Apreciamos el tiempo que ha tomado en escribirnos. Nos alegra saber que le ha gustado la ubicacion del hotel. Lamentamos mucho saber que no ha podido disfrutar de nuestras instalaciones. Si es que su experiencia negativa fue a causa de algo que pudo haberse solucionado, por favor lo invitamos a que nos escriba. Muchas gracias por su tiempo. Saludos Cordiales.
Not worth the money For the amount of money that I paid for the room It was not worth it. super small and very confined. when I checked in I was handed a card with no room number. I had to ask for the room number. I do not mind paying for a good meal but The Restaurant “Wicked Lilly” food was horrible and Expansive . I would not recommend this place to anyone. Staff was Friendly. The only thing I like was that the beach was literally behind the hotel
Business response:
Dear Louis, Thanks for your review. We are sorry to know that your experience was not as good as you would have planned. We apologize for the inconvenience you got with the room. Did you communicate these to the front desk? We always offered another room if the client is not happy and if we have availability. We are very sorry if that option was not offered to you,saludos,
They lied about 150$ deposit being put back into account , currently fighting with them to release my funds and no manag Not receiving 150$ deposit when they said we would
Business response:
Hello Brandonlee! Your deposit was released by the hotel on the same day of the check out. As explained to you at check out time... Depends on your financial institution when the amonut will be reflected on your account. As we spoke, this can take up to 5 working days. We hope this information was helpful. Thank you for your stay :-)
Not okay The room was very nasty, that’s the reason why I checked out early. The room and the bathroom was dirty, did not look like it was cleaned before we arrived. The staff were very helpful and nice. The scene was beautiful, but the room was nasty. Old stains on the bedding and pillow cases.
Business response:
Dear Whittley, thank you for taking the time to write us a review. Thank you for noticing that our staff is nice and helpful. Regarding the status of the room, we are not sure what exactly could have happened because we do not let people check in if the room is not in optimal conditions. We are investigating and we will get to the bottom of it. Please accept our apologies if there was something we could have done and we fail to do so. Did the manager offer you to change to another room? Please let us know if that was not the... read more
Fair Was not the cleanest Location great
Business response:
Dear Tiffany, thank you so much for your review. We are taking your comments seriously and we are investigating what happened with this booking and the status of the room. Please accept our apologies if there was something we could have done to make you feel more comfortable and we fail to do so. We hope you can give us another chance and come back soon. We wish you all the best. Saludos!
Fair El cuarto muy pequeño, el baño olía a humedad. Mucho ruido.
Business response:
Hola Miriam, lamentamos saber de su experiencia en relacion a la habitacion. Nos preguntamos si tuvo la oportunidad de informarlo al area de Front Desk o Gerente? Siempre que los huespedes tienen disconformidad con la habitacion, les ofrecemos otra opcion. Nuevamente, ofrecemos nuestras disculpas por aquello que no marcho bien en su habitacion.
Frequently asked questions about The Tryst Beachfront Hotel
How is The Tryst Beachfront Hotel rated?
The Tryst Beachfront Hotel has a 3.9 star rating with 2,438 reviews.
When is The Tryst Beachfront Hotel open?
The Tryst Beachfront Hotel is closed now. It will open on Monday at 9:00 a.m.