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The Tryst Beachfront Hotel
- Hotels
- San Juan, PR
About this business
Location details
One Vendig Street, 1 Cll Vendig, San Juan, PR, 00907, Puerto Rico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair The room I booked was for a Queen bed & we got a Twin. The bathroom was very dirty & had mold on the ceiling & in the shower. Upon arrival, no one wanted to assist us with checkin in for over 30 min. I stepped Outside & was at the beach.
Business response:
Dear Jacklen, We appreciate you pointed out the location as a good part of your experience. First of all we feel sorry to know that you have to wait 30 min. to check in. In regards to the room, would you let us know if you mention this to the manager or not? it is important for us to know that the issue are being resolved in due time. As for the bathroom issues we will inform of your observation to Housecleaning Department. We are taken your comments seriously.
Not what you might think. Not enough parking for all guests. Rugs smell like cigarettes. Bathroom room with pubic hair. Shower so small you can’t swing your elbows. WiFi didn’t work while watching a movie. Drinks at the bar of poor quality and expensive. It’s a beachfront property.
Business response:
Dear Anonymous : Thank you for taking the time in writing us a review. We feel sorry about your experience with us. An unhappy guest is not the result we are looking for. The hotel and our restaurant have become the place to be in “Condado”, and we have noticed the need for more parking and so we are always looking for more parking alternatives. Regarding the status of the bathroom, we will address your observations with housekeeping. Wifi conexion is something we are improving all the time and we are very sorry you couldn t... read more
Disappointing View out of window..
Business response:
Dear Seoane, thank you for your review. We appreciate your time and your trust. We are not sure what went wrong but we can see that the facilities, cleanliness, comfort, and value for money are not rated as high as we expect from a happy client. Please accept our apologies if it was something it could have been avoided. We hope you come back and give us another chance. Thank you!
Disappointing
Bad
Heartbroken First off why ask me if I want a ground floor room if you aren't going to accommodate me. The room decor was lovely, but the room was too small (like a NY apt.) . The closet wouldn't close because the frame around the door was broken, couldn't sleep because the water was constantly dripping, wouldn't turn off. My husband took a nap and woke up with multiple bumps from being bitten by something. The view was horribly horrific. Our view out the window was too look at walls and pipes of the buildings and alleys. You... read more
Business response:
Dear Diondre Brooks, thank you for leaving us such a detailed review. We want to apologize for the bad experience you had. We know you are disappointed and by writing these words we know it won't fix what happened. On the other hand, we appreciate your comment about Robert's customer service and also about the location. We can see that despite your negative experience you highlighted the good points. We have been running at full capacity and that leads us to do more maintenance. Regarding the noise, unfortunately, we do have... read more
Fair The service and the crowds at the restaurant Location
Business response:
Dear Atiya, thank you for taking the time to leave your comments. We are very sorry to see that you only consider The Tryst Hotel, a 5 out of 10 property. Please accept our apologies if there was something during your stay that we did not resolve. You mentioned that the crowds at the restaurant and the service were not good; please let us know if there is something specific you would like to add. Your feedback is extremely helpful and it always helps us to review the way we do things. We hope that despite what happened you c... read more
I'd recommend finding a better hotel near by. Very outdated. While the restaurantis nice and so is the lobby, the room I was in was not up to standard. One wall light in the main room is not enough to light the bedroom. In the main room there was only one power outlet which has the fridgeand telephone plugged in, leaving me to use the only plug in the bathroom. The shower curtain sticks to your body in the small shower. The bathroom sink is so tiny its hard to get your body close to the mirror or sink area. Probably the wors... read more
Business response:
Dear Stephen, thank you for your honest review. We appreciate it when our clients can let us know openly about their experience. Unfortunately, we do have small rooms in the entry-level category and they do not have the same comfort that you would find in the Oceanview rooms. We apologized for any inconvenience caused due to the size of the rooms. We hope next time you can stay with us in one of the ocean-facing rooms. Saludos enormes!
Very Poor
Frequently asked questions about The Tryst Beachfront Hotel
How is The Tryst Beachfront Hotel rated?
The Tryst Beachfront Hotel has a 3.9 star rating with 2,438 reviews.
When is The Tryst Beachfront Hotel open?
The Tryst Beachfront Hotel is closed now. It will open on Monday at 9:00 a.m.