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The Tryst Beachfront Hotel
- Hotels
- San Juan, PR
About this business
Location details
One Vendig Street, 1 Cll Vendig, San Juan, PR, 00907, Puerto Rico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor No tiene parqueo ahy q pagar extra Me pareció un poco caro para lo q es el hotel , mucha ruido y escándalo la tv descompuesta y un poco sucio mal ambiente La ubicación
Business response:
Hola Garcia, muchas gracias por sus comentarios. Lamentamos mucho que su experiencia no fue positiva. Esperamos que sepa disculparnos y lamentamos si es que no fue asistida de forma correcta cuando lo necesitó. Saludos Cordiales.
Bonita la fachada pero no pago un fin de semana allí, una noche si pero tres días no. No tenía parking, solo para 9 carr No tenía parking, solo para 9 carro, según lo que pague quería vista al mal, como en las fotos y no fue así. La habitación donde estaba tenía una terraza que entraban todos los del hotel, tenía que tener mi ventana tapada las 24/7 que estuve, la otra ventana se veía cosas guardada. El baño súper pequeño, solo cabe jno en la ducha. No tiene piscina. Tenía un Loby bonito, solo eso, y queda céntrico de todo.
Business response:
Estimada Neleishka, muchas gracias por tomarse el tiempo en dejarnos sus comentarios. Que bueno saber que le gustó nuestra fachada, loby y ubicación céntrica del hotel. Con respecto al espacio para los coches, tenemos capacidad en el hotel y espacio extra con servicio de valet; pero entendemos que a veces es engorroso pagar por el servicio de valet. La habitación que reservó es una habitación con vista al mar y raramente tenemos quejas sobre la vista y la terraza pero entendemos que pudo haber estado incómoda. Lamentamos tam... read more
It was fine. I booked a ocean view room and it was not an ocean view room. The front desk told me he was going to change me to another room that had the right view and he did nothing. The picture of the room presented when I booked, was not the same as the room that was given to me. I booked a ocean view room and it was not an ocean view room. The front desk told me he was going to change me to another room that had the right view and he did nothing.
Business response:
Dear Juan, we are very sorry about your experience. Thanks to our client's comments we can always look for ways to improve and be better, so thank you. About the confusion regarding the room, we have Ocean View Rooms and rooms with partial ocean view, we are stressing the fact that due to availability sometimes the full ocean-facing rooms are not available. Once again please accept our apologies, we are taking your comments seriously so other people do not have to go through a bad experience. We hope that despite of everythi... read more
Fair
Bad
The most frustrating stay at a hotel The place is not the same as the picture, building is way older and not necessarily clean. It got a mould smell through out the room. Room is very small and not clean compare to the price, you can find a much better use of your money book another standard hotel. We only arrived the hotel at 12:30 am, but there were three fire alarms from 3-5:30 am, so only got two hours sleep for the hotel room we paid for. Front desk was nice, but they can’t help or make any decision to make any accommod... read more
Business response:
Dear Yue, Thank you so much for taking the time to let us know about your experience. Customer satisfaction is our main priority, hence our many great reviews. Although we are always striving for the best experiences, we do recognize there is always room for improvement. Our hotel (formerly known as Atlantic Beach Hotel) was remodeled just a year ago, not only all the furniture was changed; we closed our facilities and re-opened to share our new image and improved common areas. Every suite has been beautifully decorated with... read more
Guess across from my room was louded!! The desk guy was only friendly if you spoke Spanish No room service, no continental coffee, muffins, snacks etc. Front service guy, when checking in was rude. Wasn't helpful with car service or information about P.R. There was NO BREAKFAST
Business response:
Dear Shanequa, We are so sorry you had a bad experience. We will investigate what happened during the check-in. Regarding the breakfast, we do not provide the service and we are sorry that you did not get the right information about it. We hope you can give us another chance. Please let us know when you decide to return.
Fair
Fue una estadía que le doy un 5 de 10. X el trato de no poder compartir fiestas de Halloween . Hubo una fiesta de halloween y había persona disfrazada como otros no. Le pregunto ala chica si podíamos estar y una mesa. Me dice no hay mesa pero si quiere sube arriba. Fuimos arriba piso de terraza y no habia nadieeeeeee. Sabe xq fue???? Xq mi pareja y yo que estamos en nuestra edad de 47 y yo n 55, parece que como eramos viejos para los de 20 y30 de edad . Por eso fue. Pero te dire como empleado del Gob federal y mucha amistade... read more
Business response:
Estimado Sr. Jesus, que pena leer su experiencia en Wicked Lily. Realmente no es el reflejo de nuestro trabajo y no es lo que buscamos. Siempre estamos trabajando para hacer sentir a nuestros clientes comodos y a gusto. Estaré comunicando de lo sucedido a los managers e investigaremos la situacion. En cuanto a la limpieza, debido a la pandemia le explicamos a nuestros huespedes que el servicio de limpieza es limitado para evitar el contacto de persona a persona. Intentamos hacer todo lo posible para cuidar al maximo a quiene... read more
Frequently asked questions about The Tryst Beachfront Hotel
How is The Tryst Beachfront Hotel rated?
The Tryst Beachfront Hotel has a 3.9 star rating with 2,716 reviews.
When is The Tryst Beachfront Hotel open?
The Tryst Beachfront Hotel is closed now. It will open at 9:00 a.m.