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The Tryst Beachfront Hotel
- Hotels
- San Juan, PR
About this business
Location details
One Vendig Street, 1 Cll Vendig, San Juan, PR, 00907, Puerto Rico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointing Overpriced. Very small room. No closet, no hangers, no iron, no coffee maker. Location
Business response:
Dear MICE, thank you for taking the time to write a review. We are very sorry you did not have a good experience. We have rooms with higher categories that are more spacious and have an ocean view. Unfortunately, the entry-level rooms are not as spacious, we are very sorry if that was not clarified with you before you confirmed your booking. Regarding the amenities, management is busy dealing with that, we apologized for any inconvenience. We hope that despite what happened you can in the future consider us again. Thank you ... read more
Don't ever stay here!! Nothing! This place was DIRTY, NASTY! My door key would not work, so every time I wanted to get into my room I had to have a person from the front desk to let me in! It was a pain in the ass! The room was nasty. It was not clean at all. High priced for Nothing.
Business response:
Dear Cynthia, There will be no words we could say that will change your experience. Regarding the keys, we take your comments seriously and we are busy reviewing the access in each room. We understand your frustration and we apologize if you complained about it with the front desk, and you did not have the help you need it. We hope you can give us a second chance. Saludos Cordiales.
Deben trabajar más en en el tema precio calidad El restaurante es bueno . La tarifa del hotel es muy alta para el tipo de hotel , es ilógico que hice una extensión y por una sola noche la tarifa aumentó a 499 dólares .
Business response:
Hola Francisco, agradecemos tus comentarios. Nos alegra saber que disfrutaste de nuestro restaurant. En relacion con nuestras tarifas consideraremos tus observaciones, saludos,
You get what you pay for I guess Someone serving food, who looked too young to work, was wearing ratty sweatpants, like he rolled out of bed and went to work. Not sure if they weren't given a dress code or if they just don't care? The "hostess" of the outdoor area/ restaurant/ bar was on her phone with someone that looked like a highschool friend, chatting away, immersed in their phones, which continued throughout the entire time I waited in the lobby. To finally check in took about 30 min (since there was only one person to... read more
Business response:
Dear Jessica, thanks for pointing us out that you enjoy the location , the beach and our Front Desk Personnel Service. We are sorry to learned that you have to wait 30 minutes to be served, sometimes the restaurant get pretty hectic and we apologize for that. Regarding the room issues, we would like to know if you addressed your concerns to the manager ? Sometimes when guest faces difficulties , we offer another room if the client is not happy and if we have availability. We are taking your comment seriously. Again, we apolo... read more
Bad They overcharged
Business response:
Dear Natalia, We are so sorry you did not have a good experience with us. We are one of the most affordable hotels in Condado. We are in a prime location and unfortunately, that already has a cost. We strongly recommend one of our Ocean facing rooms for your next stay. Once again we are very sorry you did not have a good impression of the hotel and our rates. We hope you can give us a second change. All the best and Saludos!
Don’t Stay Here! The staff not helpful at all. Customer service training desperately needed for everyone from manager to housekeeping. They also need to clean not better just clean. This was the first place I ever booked on booking.com that I hated! It was filthy and the staff was rude! The pictures on booking.com was deceiving..This place was crap! So dirty..Windows gross..ceiling tiles stained.
Business response:
Dear Ruth, thank you for taking the time to review the hotel. We are very sorry to know you had a bad experience. There are no words I could say that can change the perception you already have of the hotel. We will continue doing our best and we apologize if there was something it could have been avoided. If we have unhappy clients we always go the extra mile to change the situation. Once again, thanks for taking the time to write us your comments. Saludos Cordiales.
The worse experience ever The night I stayed there with my daughter another guess got very drunk and was banging on my door naked telling me let me in using very stung and bad language. We were so scared the police got there after 3 hours we didn’t sleep the hole night. And the manager promised me my money back for our bad experience after calling numerous time’s without any luck I desired to put this review. Next time be loyal to your customers especially that I had a minor in my room
Business response:
Dear Maribel, first of all, thank you so much for your review. There will be no words to express the embarrassment we feel regarding this situation. The manager and the staff included were doing everything possible. Unfortunately, this was a situation that should have never happened. We appreciate your review. We are already taking action to avoid this type of situation if an unusual guest presents this type of behavior. Please accept our apologies. Let us know if you have any further questions. Have a good day ahead.
Fair The room I booked was for a Queen bed & we got a Twin. The bathroom was very dirty & had mold on the ceiling & in the shower. Upon arrival, no one wanted to assist us with checkin in for over 30 min. I stepped Outside & was at the beach.
Business response:
Dear Jacklen, We appreciate you pointed out the location as a good part of your experience. First of all we feel sorry to know that you have to wait 30 min. to check in. In regards to the room, would you let us know if you mention this to the manager or not? it is important for us to know that the issue are being resolved in due time. As for the bathroom issues we will inform of your observation to Housecleaning Department. We are taken your comments seriously.
Not what you might think. Not enough parking for all guests. Rugs smell like cigarettes. Bathroom room with pubic hair. Shower so small you can’t swing your elbows. WiFi didn’t work while watching a movie. Drinks at the bar of poor quality and expensive. It’s a beachfront property.
Business response:
Dear Anonymous : Thank you for taking the time in writing us a review. We feel sorry about your experience with us. An unhappy guest is not the result we are looking for. The hotel and our restaurant have become the place to be in “Condado”, and we have noticed the need for more parking and so we are always looking for more parking alternatives. Regarding the status of the bathroom, we will address your observations with housekeeping. Wifi conexion is something we are improving all the time and we are very sorry you couldn t... read more
Frequently asked questions about The Tryst Beachfront Hotel
How is The Tryst Beachfront Hotel rated?
The Tryst Beachfront Hotel has a 3.9 star rating with 2,716 reviews.
When is The Tryst Beachfront Hotel open?
The Tryst Beachfront Hotel is closed now. It will open at 9:00 a.m.