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The Tryst Beachfront Hotel
- Hotels
- San Juan, PR
About this business
Location details
One Vendig Street, 1 Cll Vendig, San Juan, PR, 00907, Puerto Rico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointing View out of window..
Business response:
Dear Seoane, thank you for your review. We appreciate your time and your trust. We are not sure what went wrong but we can see that the facilities, cleanliness, comfort, and value for money are not rated as high as we expect from a happy client. Please accept our apologies if it was something it could have been avoided. We hope you come back and give us another chance. Thank you!
Disappointing
Bad
Heartbroken First off why ask me if I want a ground floor room if you aren't going to accommodate me. The room decor was lovely, but the room was too small (like a NY apt.) . The closet wouldn't close because the frame around the door was broken, couldn't sleep because the water was constantly dripping, wouldn't turn off. My husband took a nap and woke up with multiple bumps from being bitten by something. The view was horribly horrific. Our view out the window was too look at walls and pipes of the buildings and alleys. You... read more
Business response:
Dear Diondre Brooks, thank you for leaving us such a detailed review. We want to apologize for the bad experience you had. We know you are disappointed and by writing these words we know it won't fix what happened. On the other hand, we appreciate your comment about Robert's customer service and also about the location. We can see that despite your negative experience you highlighted the good points. We have been running at full capacity and that leads us to do more maintenance. Regarding the noise, unfortunately, we do have... read more
Fair The service and the crowds at the restaurant Location
Business response:
Dear Atiya, thank you for taking the time to leave your comments. We are very sorry to see that you only consider The Tryst Hotel, a 5 out of 10 property. Please accept our apologies if there was something during your stay that we did not resolve. You mentioned that the crowds at the restaurant and the service were not good; please let us know if there is something specific you would like to add. Your feedback is extremely helpful and it always helps us to review the way we do things. We hope that despite what happened you c... read more
I'd recommend finding a better hotel near by. Very outdated. While the restaurantis nice and so is the lobby, the room I was in was not up to standard. One wall light in the main room is not enough to light the bedroom. In the main room there was only one power outlet which has the fridgeand telephone plugged in, leaving me to use the only plug in the bathroom. The shower curtain sticks to your body in the small shower. The bathroom sink is so tiny its hard to get your body close to the mirror or sink area. Probably the wors... read more
Business response:
Dear Stephen, thank you for your honest review. We appreciate it when our clients can let us know openly about their experience. Unfortunately, we do have small rooms in the entry-level category and they do not have the same comfort that you would find in the Oceanview rooms. We apologized for any inconvenience caused due to the size of the rooms. We hope next time you can stay with us in one of the ocean-facing rooms. Saludos enormes!
Very Poor
Not a happy time Not clean, AC was noisy, not parking available near hotel Location was good.
Business response:
Dear Cindy, Thank you so much for your review. We appreciate your comments and we are glad you enjoyed our location. Regarding the AC being noisy, did you address that with the dutty manager? We have like any other establishments; problems that they can be fixed but we need to be informed. If you did inform and the manager did not help you, we apologized and we would like you to make a formal complaint via email; when we have a client with a bad experience we like to hear everything they have to say so we can also be aware a... read more
Pésimo servicio al cliente y ambiente El servicio al cliente PÉSIMO, al llegar al hotel le comenté súper nice al empleado de recepción que había visto una habitación con vista a la playa disponible pero al hacer la reservación ya la habían tomado. Quería verificar si habían realizado algún checkout en otra habitación similar aunque pagará más obviamente y el empleado no respondió nada ni verifico. Le solicité dos llaves ya que reservé para dos personas e incómodo me solicitó la que ya me había dado para darme otras dos (en e... read more
Business response:
Nos alegra saber que le gustó nuestro ubicación frente a la playa y la terraza en el área del restaurante. Lamentamos muchísimo su experiencia. Nuestro personal está siempre atento y dispuesto a hacer todo lo posible para que cada uno de nuestros huéspedes se sienta a gusto; siempre se verifica la disponibilidad de habitaciones y nunca prometemos al cliente algo que no podemos ofrecer. No tenemos una forma de verificar la veracidad de lo acontecido y por ello le pedimos disculpas. Con respecto a las llaves, si es algo que de... read more
Frequently asked questions about The Tryst Beachfront Hotel
How is The Tryst Beachfront Hotel rated?
The Tryst Beachfront Hotel has a 3.9 star rating with 2,716 reviews.
When is The Tryst Beachfront Hotel open?
The Tryst Beachfront Hotel is closed now. It will open at 9:00 a.m.