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The Tryst Beachfront Hotel
- Hotels
- San Juan, PR
About this business
Location details
One Vendig Street, 1 Cll Vendig, San Juan, PR, 00907, Puerto Rico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair
Poor First the room was filled of roaches and had to have a room change. Second there was no room service as of chsnging towels. Third the bathrooms for both rooms I had which were 311 and then 405 were tooooo small, hardly couldnt fit in the shower and to make it woese rhe water wouldnt drain as normal of quick, it would take about an jour to go down. The staff were awsome and special the valet parking guys was great.
Business response:
Dear Waleska, Thank you for your review and for noticing the friendly and professional staff we have, they make such an effort to satisfied guests requirements. On the other side, we are sorry to read that your stay at the Tryst Hotel was such inconvenient for you. A overall unhappy guest is not the result we strive for. In regards to the roaches you refer to we can inform you that we have a contract-agreement with a Pest Control Company which provide us services on regular basis, so that we can avoid situation from the one ... read more
Bad
Fair
Not worth the experience nor value No water or lights and very dirty Room and utilities were awful
Business response:
Dear Christian, we are very sorry you think of us Not worth the experience and value. An unhappy guest is not the result we look for. We understand your frustration and we are very sad to know you did not have a good experience. We wish you could have inform us of your discomfort while in the hotel so that we could had fix your issues. saludos cordiales
Disappointing El cuarto demasiado pequeño, no lo que vi en las fotos de presentación Solamente la ubicación
Business response:
Hola Hiram, Gracias por sus comentarios. Lamentamos su experiencia con el cuarto. Las habitaciones Tryst Petit son el nivel mas basico de habitaciones que tenemos. Siempre existe la posibilidad de un UPGRADE cuando el cliente lo solicita y cuando tenemos disponibilidad en el hotel. Lamentamos que no se haya comunicado con el Front Desk para un upgrade y nos disculpamos por la experiencia que tuvo. Saludos cordiales.
Exelente Poca iluminación en la habitación. El ascensor muy lento para tan pocos pisos. El personal muy atento. La habitación muy limpia.
Business response:
Hola Neida, agradecemos que se haya tomado el tiempo para dejarnos sus comentarios. Nos agrada saber que haya notado la amabilidad de nuestro personal. Tenemos un grupo de profesionales trabajando para nosotros y estamos orgullosos de la atencion que prestan a nuestros huespedes. En relacion a la iluminacion y ascensor , haremos llegar sus observaciones a nuestro Departamento de mantenimiento , gracias por hacernoslo notar, atentos saludos
Fair We arrive on a tuesday, they din'nt clean the sheets , bathrooms and trash until thursday morning , and only because I have to call and request that we need the clean... I like the size of the apartment , it was good location.
Fair It was to hot. Hotel wouldnt let us book another day. It was ok. Nothing to really brag about.The only thing was it was right on the beach
Business response:
Dear Brittany. Thanks for your observation. In regards the extra day that you requested we are sorry we could not assist you at that time, best regards,
Frequently asked questions about The Tryst Beachfront Hotel
How is The Tryst Beachfront Hotel rated?
The Tryst Beachfront Hotel has a 3.9 star rating with 2,953 reviews.
When is The Tryst Beachfront Hotel open?
The Tryst Beachfront Hotel is closed now. It will open on Monday at 9:00 a.m.