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The Wilkies Inn, by Clarion Collection
- Hospitality
- Pacific Grove, CA
About this business
Location details
1038 Lighthouse Ave, Pacific Grove, CA, 93950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 12:00 a.m. | |
| Tue | 7:30 a.m. to 12:00 a.m. | |
| Wed | 7:30 a.m. to 12:00 a.m. | |
| Thu | 7:30 a.m. to 12:00 a.m. | |
| Fri | 7:30 a.m. to 12:00 a.m. | |
| Sat | 7:30 a.m. to 12:00 a.m. | |
| Sun | 7:30 a.m. to 12:00 a.m. |
Impossible to sum up in one sentence. Lots of things I didn't like, I would not be able to squeeze in allowed 2 or 3 sentences. Nothing to like.
Good location but staff unhelpful and accommodating Staff was unhelpful and unaccommodating. We had asked for a room on a high floor when booked, although appreciate requests are not guaranteed. However when mentioned upon arrival we were told the room type was not available on a high floor. We should therefore have been informed of this when it was booked. We were given a room on the ground floor next to the reception area and stairs to the upper floor. Quite poor considering as there was hardly anyone staying at the hotel.... read more
Business response:
Hello Doug, We regret to hear about your experience with our staff regarding your room request. Our team does their best to accommodate all requests, but due to high occupancy, preferences cannot always be guaranteed. We appreciate your understanding and will ensure better communication in the future to set accurate expectations. We are pleased to know you enjoyed our great location.
Outdated T.V. Poorly bleached linens in the bath. Poorly serviced. Location
Business response:
Hello James P., We appreciate your feedback on our hotel's location and service standards. Please feel free to reach out to our management team to discuss your concerns further. Thank you for staying with us.
Very poor breakfast. Manager who was always same person not personable. Parking very different. Vehicles parked out on road were the same daily making it very difficult to safely and easily leave the parking lot as vision is blocked to oncoming traffic Small
Business response:
Hello Joan, Thank you for sharing your feedback with us. We appreciate your observation about the parking arrangements and will review it for any necessary improvements. Our team is dedicated to ensuring a safe and convenient stay for all our guests. Please feel free to contact our management team directly to discuss this matter further.
Fair I like that the place was very clean. It was however very very dated the front desk closes at 7:30 PM and the breakfast they provide is after seven we heard people complaining because their early risers and wanted to get on the road but breakfast wasn’t available yet. Vision
Business response:
Hello Yvonne, We appreciate your feedback regarding the cleanliness of our hotel. We have noted your comments about the dated furnishings and the operational hours of our front desk and breakfast service for review. Guest satisfaction is important to us, and we will address these concerns accordingly. Thank you for sharing your experience with us.
Disappointing L’accueil La chambre pour handicapé Le personnel Le calme
Business response:
Hello Véronique, We appreciate your feedback and are glad to hear you enjoyed the quiet atmosphere and our friendly staff. Should you have any further comments or suggestions, please feel free to reach out to management directly.
Fair
It was ok but will not stay there again. Breakfast at 7:15 never happened. 7:30 or after. We had made other reservations so we needed to eat an be on our way. The door was locked until after 7:30. Clean rooms
Business response:
Hello Lloydann, Thank you for sharing your feedback. We apologize for any inconvenience you experienced regarding the breakfast timing. We appreciate your acknowledgment of our clean rooms. We value your comments and will address this with our team to ensure better service in the future.
Nice location but the clerk Veronica ruined our stay. While the rooms (apart from the rickety toilet) and location were really nice, our stay was unfortunately overshadowed by the worst service we experienced on our whole trip through California. For context, I was traveling with my girlfriend and my parents. The woman at the check in was already not very friendly when we arrived and barely welcomed us. At the next morning, the phone rang in our room. It was the hotel clerk, telling us to please come down to help communicate... read more
Business response:
Hello Torsten, We appreciate your detailed feedback regarding your recent stay with us. We apologize for any inconvenience you experienced and will address your concerns internally for quality improvement. Your comments will help us enhance our services for future guests. Thank you for sharing your thoughts with us, and we hope you will consider staying with us again in the future.
Frequently asked questions about The Wilkies Inn, by Clarion Collection
How is The Wilkies Inn, by Clarion Collection rated?
The Wilkies Inn, by Clarion Collection has a 3.6 star rating with 1,478 reviews.
When is The Wilkies Inn, by Clarion Collection open?
The Wilkies Inn, by Clarion Collection is open now. It will close tomorrow at 12:00 a.m.