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The Wilkies Inn, by Clarion Collection
- Hospitality
- Pacific Grove, CA
About this business
Location details
1038 Lighthouse Ave, Pacific Grove, CA, 93950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 12:00 a.m. | |
| Tue | 7:30 a.m. to 12:00 a.m. | |
| Wed | 7:30 a.m. to 12:00 a.m. | |
| Thu | 7:30 a.m. to 12:00 a.m. | |
| Fri | 7:30 a.m. to 12:00 a.m. | |
| Sat | 7:30 a.m. to 12:00 a.m. | |
| Sun | 7:30 a.m. to 12:00 a.m. |
nous n’y retournerons pas! la personne de l’accueil était désagréable. manque une serviette et de couverture le petit déjeuner qui était correct.
Business response:
Hello johann, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodati... read more
Poor The staff was not friendly they were rude the room was cold and the front desk women was rude to my wife which I didn't care for.... The location
Business response:
Hello Ernesto, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.
disappointing Very thin walls, you can hear every car and every guest that goes by. The staff were unfriendly and the breakfast was terrible. The sofa bed was unbearable to sleep in. very disappointing. Nothing special…
Business response:
Hello Ella, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to imp... read more
Fair
next visit to this beautiful city I will probably stay elsewhere. beds were hard to get comfortable in. I had to leave early work mandate and didn't stay a full extra day but was still charged. clean and they were next to a grass area that we got see deer laying in the sun
Business response:
Hello Guest, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.
geht für eine Nacht, der Ort selbst hat viel Flair Ausstattung eher mäßig, auch das „interkontinentale Frühstück „ nicht besonders. Schöne Lage
Business response:
Hello Marion, Thank you for your valuable opinion regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
Bad
Poor
Guests/Party were very loud and drunk/unruly kept us up all night multiple guests had to yell at the patrons and Way overpriced for the amenities, rooms are not kept up, and run down Location
Business response:
Hello kelly, Thank you for sharing this experience with us. We truly value you feedback with regards to our location. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.
Frequently asked questions about The Wilkies Inn, by Clarion Collection
How is The Wilkies Inn, by Clarion Collection rated?
The Wilkies Inn, by Clarion Collection has a 3.6 star rating with 1,464 reviews.
When is The Wilkies Inn, by Clarion Collection open?
The Wilkies Inn, by Clarion Collection is open now. It will close tomorrow at 12:00 a.m.