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The Wilkies Inn, by Clarion Collection
- Hospitality
- Pacific Grove, CA
About this business
Location details
1038 Lighthouse Ave, Pacific Grove, CA, 93950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 12:00 a.m. | |
| Tue | 7:30 a.m. to 12:00 a.m. | |
| Wed | 7:30 a.m. to 12:00 a.m. | |
| Thu | 7:30 a.m. to 12:00 a.m. | |
| Fri | 7:30 a.m. to 12:00 a.m. | |
| Sat | 7:30 a.m. to 12:00 a.m. | |
| Sun | 7:30 a.m. to 12:00 a.m. |
Won’t come back again Everything. Thin wall Bad attitude receptionist Nothing At all
Business response:
Hello Minqi, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodatio... read more
It is just a place to sleep. no fun here the property and rooms were old and outdated. Sunday morning at 7:30 the office wasn’t open for coffee and so called breakfast included so we finally left and didn’t get to check out! location
Very Poor El AC Nada
Business response:
Hello Narciso C, Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.
Do not stay here. Customer Service. Empathy The female owner at the desk is beyond rude. If you don’t want to offer 24/7 assistance to your guests than consider posting more signs and possibly not living in your motel. The rates are a ripe off also. Paid over $600 for 2 nights when that is the usual price for 4 nights! The room is not handicap accessible due to the fact that the door is difficult to open and close, takes much force. I’d suggest having having the posey of suspect looking men that come out of the motel to sand... read more
Business response:
Hello Regina, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodatio... read more
basic hotel accommodations, in an older and in need of an update hotel that price gouged. Being charged more than 600. dollars per night for a hotel that clearly and routinely is between 99 and 199 dollars per night. The fact that you gouged me because it was Monterrey car week I find inexcusable. I get supply and demand but I do not understand gouging prices triple the normal rate. shame on you. PLUS holding 1200 deposit on my CC as well.. is absurd. I am a longtime frequent traveler with all the major hotel brands and chai... read more
Business response:
Hello James, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Fair
Poor
Fair
מקום לא נעים עם צוות עוד יותר לא נעים החדר לא היה נוח, עובדת הקבלה היתה מאד אנטיפטית, וארוחת הבקר לא ראויה. כלום
Business response:
Hello Yosef, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Frequently asked questions about The Wilkies Inn, by Clarion Collection
How is The Wilkies Inn, by Clarion Collection rated?
The Wilkies Inn, by Clarion Collection has a 3.6 star rating with 1,464 reviews.
When is The Wilkies Inn, by Clarion Collection open?
The Wilkies Inn, by Clarion Collection is open now. It will close tomorrow at 12:00 a.m.