This profile has been claimed by the business owner or representative.
The Wilkies Inn, by Clarion Collection
- Hospitality
- Pacific Grove, CA
About this business
Location details
1038 Lighthouse Ave, Pacific Grove, CA, 93950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 12:00 a.m. | |
| Tue | 7:30 a.m. to 12:00 a.m. | |
| Wed | 7:30 a.m. to 12:00 a.m. | |
| Thu | 7:30 a.m. to 12:00 a.m. | |
| Fri | 7:30 a.m. to 12:00 a.m. | |
| Sat | 7:30 a.m. to 12:00 a.m. | |
| Sun | 7:30 a.m. to 12:00 a.m. |
The motel was a good value with great location. If management was different it could be a nice place Management was unfriendly and gruff. The breakfast was very skimpy and used cheap products. Four slices of white bread, four English muffins, Only the bare minimum of condiments and coffee/tea selections. Housekeeping was nearly nonexistent on day two and day three. The room was newly redecorated with all new bathroom fixtures. Upon arrival the room was clean.
Business response:
Hello william, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our housekeeping and also our breakfast. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
Horrible There was construction going on, my family barley slept, management was horrible.
Business response:
Hello morales, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
Expensive stay at a low quality hotell. Litterally poor plastic wrapped breakfast with high sugar content and no variety of meals. Unfriendly staff Quiet location
Business response:
Hello Tomas, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff and location. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
Overall, it felt expensive for what it was. The coffee machines in the lobby and the room. Just a basic coffee machine for those who need coffee for rat thing. The place felt outdated and rough around the edges. TV channels would come and go, room was clean but felt very basic for the amount of money spent. Staff was friendly enough but felt a bit unprofessional. location , location, location, and the waffles were amazing.
Business response:
Hello Emily, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior ... read more
Fair
Very Poor unfriendly staff and service! good location at the end of the 17 mile drive!
Business response:
Hello Julia, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
Fair
Disappointing
Poor
Frequently asked questions about The Wilkies Inn, by Clarion Collection
How is The Wilkies Inn, by Clarion Collection rated?
The Wilkies Inn, by Clarion Collection has a 3.6 star rating with 1,464 reviews.
When is The Wilkies Inn, by Clarion Collection open?
The Wilkies Inn, by Clarion Collection is open now. It will close tomorrow at 12:00 a.m.