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The Wilkies Inn, by Clarion Collection
- Hospitality
- Pacific Grove, CA
About this business
Location details
1038 Lighthouse Ave, Pacific Grove, CA, 93950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 12:00 a.m. | |
| Tue | 7:30 a.m. to 12:00 a.m. | |
| Wed | 7:30 a.m. to 12:00 a.m. | |
| Thu | 7:30 a.m. to 12:00 a.m. | |
| Fri | 7:30 a.m. to 12:00 a.m. | |
| Sat | 7:30 a.m. to 12:00 a.m. | |
| Sun | 7:30 a.m. to 12:00 a.m. |
Fair
Fair
Disappointing
Poor We only had two pillows and they were super flat. The complementary shampoos and lotions were open and had used. The breakfast was wasn’t very good. The coffee stir sticks were covered in dried milk, a black thing came out of the waffle batter. There was no juice just coffee and warm milk. An owner walked in to add more fruit and wasn’t wearing any shoes. For what we paid it wasn’t worth it. The location of the hotel was great and the bed was super comfortable.
Business response:
Hello Taylor, Thank you for sharing your feedback. It's great to hear that you enjoyed the location and found the bed comfortable. We strive to provide our guests with a pleasant experience, and your comments about the pillows, breakfast offerings, and cleanliness will help us improve future stays. We hope you'll consider giving us another chance to provide you with an experience that meets your expectations.
Fair
We’re going to steer clear of her facility. The check in clerk was the most difficult person I’ve ever dealt with considering the many hotels or motels we’ve used. She immediately insulted us upon arrival. I was shocked at what she said to us. We didn’t respond. We took to our room feeling a little shocked. In the morning we came for breakfast she continued to find fault with me in particular insulting the way I was making waffles. Maybe she has a problem with women. I’ve never experienced anything like this in my life, and ... read more
Business response:
Hello Karl, Thank you for sharing your feedback. We appreciate your comments regarding the comfort of the beds and deeply regret that your experience with our staff did not meet your expectations. It's important for us to ensure that all guests feel welcome and respected during their stay. Your insights will be noted as we continually seek to improve our services and training. We wish you safe travels in the future.
it was ok but would not stay at again The gap under the door no water pressure in shower fairly clean but limited parking The room was nice Bed was comfy Clean room and ok breakfast
Business response:
Dear Guest, Thank you for sharing your feedback. We're pleased to hear you enjoyed the comfort of your bed and found the room to be clean. Your comments regarding the water pressure, door gap, and parking will be shared with the appropriate departments for their consideration. We're glad you found breakfast satisfactory, and we hope your overall experience was enjoyable. We appreciate your insights and hope to welcome you back in the future.
Bad
Very bad experience The sheets smelled like body odor, the bath towels had so many dark spots, some looked like dried poop or dried blood, there were long black hair sticking to the sheets and blankets. We didn't eat breakfast at this place.
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We take all guest comments seriously, and your observations about the cleanliness of your accommodations are noted. Our housekeeping team strives to maintain high standards, and we will ensure that your concerns are addressed. We appreciate you bringing this to our attention, and we hope your future travels provide a more enjoyable experience.
Frequently asked questions about The Wilkies Inn, by Clarion Collection
How is The Wilkies Inn, by Clarion Collection rated?
The Wilkies Inn, by Clarion Collection has a 3.6 star rating with 1,517 reviews.
When is The Wilkies Inn, by Clarion Collection open?
The Wilkies Inn, by Clarion Collection is closed now. It will open at 7:30 a.m.