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TheWarmingStore.com
- Retail
- Philadelphia, PA
About this business
The Warming Store was created in 2008 by two cousins who did not like the cold. Over the years, we have become one of the largest online retailers of heated clothing, winter apparel, electronic heating as well as offering a comprehensive range of personal cooling products. We are still a family owned and operated business that prides itself on offering quality products at a great price. If you have any questions, queries, suggestions or just want to say "hey" our Customer Support Team is here to help!
Location details
3791 Main St, Philadelphia, PA, 19127, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:00 p.m. | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 3:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I paid $16.00 extra for the order to be sent 2day UPS. I didn't get it for a week. I tried to contact the store several times by email. They never answered my emails. There was nothing in the box to tell us about the gloves we ordered. There are colored lights on the gloves. We have no idea what they mean. I emailed and asked them to contact me with that information, but heard nothing. I understand they are a family business and I would like to support them. However, after several months and several emails, I still have not ... read more
The website is hard to navigate. I was offered a discount and told me to check my inbox but didn't say which inbox. Never received the discount. Not happy about that!!!
I had a bad battery nd had to send back. Really disappointed that I could not get a battery sent. Had to send back for exchange. Went to Michigan without my new gloves. Service rep was not very helpful. Had a set of rules and would bend to make me happy.
Have gone through 3 sets of battery pack and none last as long as advertised. Promoted as 3 hours at high. Only lasted 1 hour.
Can you tell me how to do a return? The gloves are one size fits all. They are too small and were not really what we expected.
My last order was placed on 12/12/2017. I was sent emails that it was on backorder and there was a wait multiple times. Finally, they took the transaction off of my card and I am still out a Christmas gift. Hopefully, this purchase will arrive with no issues and I will be able to redo this survey.
It was disappointing that the wrong jacket was sent to me. However, Customer Service was courteous and prompt. There is a slight concern that my problem was not understood as I had to send several follow-up emails to clarify the issue. I just returned the wrong jacket, and hope to receive the correct one soon. Thank you very much.
i thought i was done with order, checking to see when it was due to arrive and realized the order wasn't finished.
Frequently asked questions about TheWarmingStore.com
How is TheWarmingStore.com rated?
TheWarmingStore.com has a 4.2 star rating with 5,034 reviews.
When is TheWarmingStore.com open?
TheWarmingStore.com is closed now. It will open on Monday at 9:30 a.m.