Thrive Pet Healthcare - Decatur

Christina S. 

on Birdeye

3 years ago

My cat and I were only 12ish min late to our appointment but the relief doctor working at the time wouldn't see us because we were too late and the front desk person told us the vet is working on the next patient. My dear cat died a few hours afterwards. The vet likely wouldn't have helped given the situation. But at the least the vet could have checked on the cat with the remainder of the appointment, even if it's only a few minutes. Though I doubt a typically sick exam appointment is only supposed to last for 15 min. It se... read more

Jessica T. 

on Birdeye

3 years ago

When I found out how expensive it was to analyze my dogs masses, they gave me permission to get that done elsewhere, checked off a Box, and had me sign a form and then dumped them instead so there's no way to know for sure she hasn't got cancer. They charged me more than I was quoted without the analysis, and the manager basically told me it was bc of what I did signing that form (like it's my fault they aren't paying attention). The corporate manager talked to us yesterday and was more empathetic but didn't do anything ab... read more

Kristen F. 

on Birdeye

5 years ago

Only go here if you plan on going for a wellness visit and DO NOT get the membership! My dogs have had eye and bleeding problems in the past two weeks but Thrive did not even offer to see them within a few days they offered appointments weeks out!!! They do NOT care about your animals. You will have to take them elsewhere for sick visits, therefore the membership fee will not be worth it. I spoke to the manager about this problem and he said they do not do same day appointments unless we are willing to wait 2-3 hours, which ... read more