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Thrive Pet Healthcare - Manchaca
- Veterinarians
- Austin, TX
About this business
Location details
1824 W Slaughter Ln Unit 110, Unit B, Austin, TX, 78748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
So disappointed. Because I really actually like this place and appreciate the affordable prices. But the inconsistency and poor communication (and straight up INACCURATE information) among employees is astounding. I signed my dog up for the heartworm prescription service (per the encouragement of an employee/technician) -- it's supposed to text reminders for refill and ship them to you in the mail. It came time for her next dose and nothing. I then get a text message days PAST her due date asking me to update my CC info. T... read more
Business response:
Taylor, I apologize for the break down in communication and we are working to fix this. I would ask that as a valued client you allow the team to address your concern and to make sure this does not happen again.
This place has not great place! Let me tell why, I made an appointment with Thrive Vet Care for my 7 months puppy. What I do not like about is they took my puppy back to be examined in the back area that room has the door with a little window blurred. I can't see in there. Would you allow them take ur kid alone back to be examined in the back room? The assistant vet asked me did my puppy sprayed. I said no and I don't want to. She was trying push on me about spaying my puppy. Again, I said no. They charge me $99 + $15 e... read more
Business response:
Good Morning, I am so sorry for your experience at this location. Our lead technician at this location has tried to reach out to you to address your concerns. Thanks and have a great day.
DON'T go in as a "walk-in" in otherwise they won't see your pet. It's a Saturday afternoon and most Veterinary clinics are closed or close early. My dog started repeatedly gagging as if she was going to throw up and what also seemed like she was struggling to breathe. I was panicked, in tears and quickly googled my nearest Veterinary clinic. I saw that this NEW clinic was still open and closes at 6 pm. I rushed there, walked in at 5:10 pm with an empty waiting area (not one other person) and told the receptionist my dogs sym... read more
Business response:
I am sorry for your experience at this location. I will share your feedback with the team. Your feedback is important to us.
Frequently asked questions about Thrive Pet Healthcare - Manchaca
How is Thrive Pet Healthcare - Manchaca rated?
Thrive Pet Healthcare - Manchaca has a 4 star rating with 641 reviews.
When is Thrive Pet Healthcare - Manchaca open?
Thrive Pet Healthcare - Manchaca is open now. It will close at 6:00 p.m.