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Thrive Pet Healthcare - Manchaca
- Veterinarians
- Austin, TX
About this business
Location details
1824 W Slaughter Ln Unit 110, Unit B, Austin, TX, 78748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I was 15 mins late (arrived at 11:28am for a 11:15am appt) and drove all the way from cedar park bc this was the only location who had a Saturday appointment available not a single sole in the waiting room and they turned me away for what would have taken a total of 5 minutes to give the shot needed for my dog. Extremely disappointed in the fact that they did not help me book another appointment or check the calendar. Lazy.
Business response:
Hello Stephanie, thank you for your review. I'm sorry to hear you had such a frustrating experience, but really appreciate you bringing this issue to my attention. Please feel free to reach out to woof@thrivevet.com or call 512-920-6140 with any additional comments or suggestions you wish to share. We would love to make things right if you give us another chance.
The vet was over an hour late. They bill by package. I was told I was getting a $59 package but was charged for a $79 one. Everything was done in a back room without asking me first. I don't have an itemized receipt to know what was actually done. When the vet finally came in, she kept babbling and I couldn't get a word in edgewise to ask a question. I'm going to go down there and ask for an itemized receipt so I can follow up somewhere else with my pet. I wouldn't recommend using this vet. It's not good value for mo... read more
Business response:
Hello Emily, thank you for your review. I'm sorry to hear you had such a frustrating experience, but really appreciate you bringing this issue to my attention. Please feel free to reach out to woof@thrivevet.com or call 512-920-6140 with any additional comments or suggestions you wish to share. We would love to make things right if you give us another chance.
I brought my female dog in for a surgery and she comes home with FLEAS. I know she didn't have them before because she was never showing any symptoms. I asked THRIVE to pay for the meds but they wouldn't so I had to buy them. Their cheap ass flea pills were ineffective so I'm taking my dogs somewhere else. They have horrible customer service. Clean your dirty ass facilities and keep dogs with fleas away from dogs that don't have them.
Business response:
Hi Austin, I understand fleas can be extremely frustrating, as mentioned in previous communications, the staff alerted the co-owner that they saw fleas upon surgical intake. Per hospital protocol your pet was given Capstar which starts killing within 30 minutes and lasts for 24 hours. It is not a replacement for regular preventative, which was also discussed, but that it will help mitigate a flea infestation until started on a flea preventative. In regards to the cleanliness of our hospital all of our patients are kept in se... read more
If I could leave zero stars I would . There was literally no one in the office and I sat with my dog in a room not checked on for over 30 minutes ! I even tried this location after multiple chances given to the Oltorf Location . Horrible customer service and total disregard for pets .
Business response:
Hi Ms. Street, I am regretful to hear of you experience at Thrive. We sincerely apologize for the miscommunication that occurred during your visit today. Within an hour of being notified our senior lead did reach out to try and remedy the situation, she was unable to leave a voicemail due to no availability to leave one, however, she did also reach out via text to try and mediate the situation in a timely matter. We strive to provide 5 star service, and we missed the mark during your visit. We would like the opportunity to r... read more
What was supposed to be a super quick appointment had me there for almost 2 hours. Multiple members of the staff came in to push their pet insurance plans rather than answering my actual questions or taking care of my dogs. This place is NOT affordable either. My puppy was a little bit itchy (probably seasonal allergies) and the staff went through all these rare diseases they could test for, which I declined after they said to me "but dogs usually get allergies around this time of year." The vet then ordered an $80 shot for ... read more
Business response:
Hi Sarah, I am regretful you had this experience at Thrive, after consulting the clinical team, we were not able to find a Sarah E. With similar diagnostics. Could you please reach out to me at carly.hughes@thrivevet.com to help resolve this.
Thrive Manchaca is the worst. First, I scheduled an appt online. I got a text saying that I had to reschedule my appt because that time is when staff goes to lunch. Okay. Fine. Whatever. I reschedule for later in the day. When i arrive I inform them that my dog is vaccine reactive. The receptionist chastises me for scheduling the "wrong" kind of appt and says that she has to inform the vet because "they're about to close and your dog will have to be monitored". Incredibly rude. She then leads us to a room and continues on h... read more
Worst experience ever. A wreck made us 5 mins late and they flat out refused to see my dog. I'll never recommend this vet. I wasted and entire afternoon off of work for nothing.
Business response:
Hi Mr. Blake T., I am so sorry to hear of your experience at Thrive. We strive to provide 5 star care and take every review seriously, I appreciate your feedback.
Wish there was less than one star! Took our dogs in to get a the yearly check up, heart worm and flea treatment. They screwed up the most basic task and gave our Yorkie way too much flea treatment and she had seizures and almost died. Now she can't ever take a flea treatment again, thanks for that guys. Oh, don't get suckered into the concierge vet service. Full on scam, your dog gets sick and you call first thing on a work day they won't get you in any time soon and they refer you to a emergency vet hospital. Called our o... read more
arrived at Noon, first waiting 15 minutes for a receptionist, then when one arrived I was informed the Dr Is not available to help me with a replacement med for my pup, lost a dose.. 2ML worth.. Since no one was there I had to come later. Arrived later in the day and come to find out that the whole 2ML of medication was $10.50? Is this colored GOLD? QTY of 5 was $12.50 I paid 84% of the full price of 5 for just one dose. Incredible No compassion, first time using this type of syringe medication and no compassion / sympa... read more
Frequently asked questions about Thrive Pet Healthcare - Manchaca
How is Thrive Pet Healthcare - Manchaca rated?
Thrive Pet Healthcare - Manchaca has a 3.8 star rating with 545 reviews.
When is Thrive Pet Healthcare - Manchaca open?
Thrive Pet Healthcare - Manchaca is closed now. It will open tomorrow at 8:00 a.m.