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Thrive Pet Healthcare - Manchaca
- Veterinarians
- Austin, TX
About this business
Location details
1824 W Slaughter Ln Unit 110, Unit B, Austin, TX, 78748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Always a new person who works there that knows nothing or said something different each time we're there. They carry none of the meds like heartworm or flea and tick stuff in store, and needs to be approved repeatedly before it even is allowed to be purchased on chewy.com We've had several Rx cancelled on us and when we call, they state we need to bring our dogs in to be seen even though they were there the previous month. Yes, it's cheap, but you get what you pay for.
Business response:
We're sorry to see you had a bad experience. Please contact us to help us understand how we could ensure a 5-star experience in the future for you and your pet. We look forward to hearing from you!
My first experience with Thrive has been a dismal one. Not sure if there will be a second experience. A week ago, I went online and booked 2 appointments spaced 15 minutes apart because I have two dogs. One for 9:45 am, and one for 10 am. I was pretty impressed because the online booking was fairly simple and easy, and definitely convenient. A day before the appointments were scheduled, I received two text messages (one for each appointment) asking me to confirm if I was still planning on keeping the appointments. I respo... read more
DR SCHROEDER LET MY DOG GO WITHOUT HIS MEDS!!!! Had problems each time Walgreens requests a renewal. First time, my dog was out of his meds. Walgreens called Thrieve for a refill when I had 5 days supply left. I called Walgreens to find out if they received it and they said the Vet never answered request. I call Thrieve twice, finally get his pills. 2ND TIME same thing but I call on Friday morning and Thrieve didn't call it in to Walgreens, although Walgreens had requested it 5 days before. I checked Walgreens on Sat a... read more
Want to book an appointment online? Don't bother. If you want to go through the hassle of going in for the appointment you scheduled online only to find out that the "scheduling system is screwed up"...then Thrive - Manchaca is the right vet for you! Be ready to wait as a walk-in or take a gamble and schedule another appointment!
Business response:
Thank you for your feedback. Our online booker successfully schedules thousands of appointments weekly. We're so sorry about the misunderstanding of your appointment time, but arriving on-time helps keeps all clients at their appointment time--we sincerely appreciate your patience in letting us still see Ryker to ultimately provide the best, quality and affordable care possible.
Raised all fees. Went from $12 for a simple nail trim to $THIRTY!! For a simple nail trim?? Affordable Pet Care my ass, for less than 10 minutes MAX of work. Just lost a loyal client. Your company SUCKS!
I am so disappointed with this clinic. I've never experienced such unprofessional service from the cedar park location. This clinic has a bunch of girls that have no idea what they're doing. Especially the doctor. I took my baby in to figure out what kind of fungus she had growing on her skin. They suggested I get a skin scrape done on her. After being told that was the only way to find out which medications she had to go on, I agreed to pay what they asked for. Money I don't have to spend and throw by the way. They told me... read more
What a horrible experience today!!! I took my two cats in in January to have claws trimmed and it cost $30. I was told going forward it would cause $7.50 per cat. So I brought them in today. At the end, they told me the bill was $60!!! They said the price had gone up "a little". Now it was $15 per cat, plus a $15 tech fee per cat!!! Total rip off - and certainly not less expensive than any other vet.
This office has over billed us by $250. Despite the vet calling, explaining the bill, and assuring me it would be corrected, they continue to insist we are incorrect. Thankfully, I have a call recorder on my phone and have record of the conversation with the vet. However, at this point, it would honestly be easier to walk away, look for competent/comprehensive care elsewhere due to the horrible communication amongst the ever changing office staff. I have never spoken to the same person twice, and no one is ever aware of deta... read more
You pay for cheap vet care, you get cheap vet care!!! (This review is about the Slaughter/Manchaca location, I cannot vouch for the other locations and I very much hope I have a better experience at the others otherwise I will never come back) First, let me mention I pay monthly to be a part of their VIP program. Let me tell you, we are not feeling very important right about now. I dropped by dog off at 8am and was told he would have his "surgery" at 8:30am and pick up would be at 2:30pm bc they wanted to keep him there a... read more
Frequently asked questions about Thrive Pet Healthcare - Manchaca
How is Thrive Pet Healthcare - Manchaca rated?
Thrive Pet Healthcare - Manchaca has a 3.8 star rating with 545 reviews.
When is Thrive Pet Healthcare - Manchaca open?
Thrive Pet Healthcare - Manchaca is closed now. It will open tomorrow at 8:00 a.m.