Thrive Pet Healthcare - Manchaca

Heather T. 

on Yelp

3 years ago

They won't give any ballpark estimate of how much it is to neuter a cat! They make you FIRST pay them $59 to "see the cat" then they can tell you. They won't even give me a MINIMUM price. That is garbage and shady business practice: No other vet i called did this. Who wants to PAY first to find out the service will be too expensive. Unbelievable 

Ray S. 

on Yelp

3 years ago

If you want your pet to "thrive" go somewhere else. This place is the literal worst. The people inside are OKAY; but, the call center is absolute garbage. Tbh saying they are "okay" is being generous. Dealt with so many instances of neglect and waiting even for emergencies only to never be told they have an emergency clinic in cedar park. Google had my pets back before these people did. I swear the only reason this place is still in business is because covid has most of the good vets full and not accepting new patients 

Adam N. 

on Yelp

4 years ago

They told me my dog had Cushings disease. My dog went suddenly blind. They told me the doctor was a fill in doctor Dr Fox. I called 4 times in a 2 day period to try to get someone to answer me. They called me back about 40 hours later to refer me. I will never go here again. It is a great place when your dog is young, it is cheap. Not when your animal is really sick. I will pay the extra money to have a vet that calls me back. 

Nancy B. 

on Yelp

4 years ago

Awful practice; staff is condescending, disrespectful and spectacularly unhelpful. No matter how early you arrive for your appointment they still make you wait outside until well past the appointment time. And every visit is a money grab, with threats: "If you don't buy this then we won't do that." and so on. I finally got fed up and cancelled. Save the headache and go to Banfield. The care is better and the people are much nicer. 

victoria m. 

on Yelp

4 years ago

Unfortunately over the course of 4 years my grandma has been going to this animal clinic... On our last visit a couple months ago- it was POURING down rain.. the techs, reception and whoever else refused to come out and get my dog from the car which was 5 feet from the door. i didn't have a problem getting out other than my other dog is in the car, and i don't have an umbrella. i walk inside to hand off my pet and i saw MULTIPLE umbrellas sitting around and i asked "if you're doing curbside why do y'all have people coming in... read more

Isabel P. 

on Yelp

5 years ago

Quiet literally the most disrespectful group of technicians I have ever worked with. Provided me with inaccurate dates that my dog needed her vaccines and so she had to get a double round of them all because they lost her information. I will never use thrive again and have sent many people here in the past who have had awful experiences who will not be going back as well. 

Danielle P. 

on Yelp

5 years ago

Absolutely AWFUL experience. Took our puppy back for his final round of puppy shots. Kept him over an hour--retuned him to us covered in pee, since he had peed in whatever kennel they kept him in either out of fear or because he was back there so damn long--and then said his first round of shots "didn't count" because he had them at a breeder (even tho we had vet records from the breeders vet). So they wouldn't give him the rabies shot we expected today, as they wanted us to pay for and schedule a FOURTH round of puppy vacci... read more

Gretchen D. 

on Yelp

5 years ago

First off let me say that I have been to two other Thrive locations in Austin and have had no issue with the quality of service. From the moment I arrived at this location, the staff was extremely unprofessional. I was told that they were running late because they had to euthanize an animal which is heartbreaking but also not something I want to hear. After our long wait, (understandable) I was then able to take my dog in for his vaccination appointment the vet tech was extremely rude and proceeded to boss me around about h... read more

Austin T. 

on Yelp

5 years ago

This place's scheduling system is a joke, they have "Wellness" and "Sick" options when scheduling and I had a receptionist call me trying to push my Wellness appointment back a week and switched to a Sick appointment because I said I wanted to get a wellness check for my dog as well as ask the vet some precautionary questions. She said that questions take too long and should be scheduled as a "Sick" visit even if the dog is not sick. So basically theyre saying that in a Wellness check for your dog you shouldnt ask questions.... read more