This profile has been claimed by the business owner or representative.
Thrive Pet Healthcare - Manchaca
- Veterinarians
- Austin, TX
About this business
Location details
1824 W Slaughter Ln Unit 110, Unit B, Austin, TX, 78748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I took my dog in for vaccines and two days later she got kennel cough and the soonest appointment they had to see her was in TEN DAYS. We will not be returning.
Business response:
Hi Elissa, we are very sorry that we were unable to see your pet when you called in. Our main goal at THRIVE is preventative care and as such, emergencies and very sick pets that are needing to be seen in a timely manner, and that we cannot see due to availability, are referred to an emergency/more urgent clinic. We do appreciate this feedback though and we will be sure our management team is aware of your experience.
Terrible service! My dog has been really sick since yesterday and I was able to find an appointment at this location. They texted me at least 4 times today to let me know that they were running late in the appointments and they also sent a check-in form to let them know my dog's symptoms. I arrived there at 4:55 pm for a 5 pm appointment and waited for over an hour to get the call of a technician at 6:10 pm saying that my dog was supposed to be sedated. They did not mention any of this during the booking or in any of the tex... read more
Out of the 4 times I've taken my dog here, I've had to reschedule the appointment twice, because the doc had a medical issue. I've also been given the wrong prescription by these fools, which made my dog extremely sick. These people are total amateurs. You get what you pay for.
Business response:
Hi Colby, thank you for sharing your feedback. We're sorry your experience didn't match expectations. Please reach out to our customer service team at woof@thrivevet.com with some more information on your experience so that we can look into this further for you. We would love to make things right if you give us another chance.
This place is a disaster all the time, especially since COVID. It takes 3-4 weeks to schedule an appointment. They don't have any walk-ins (even if you pay for the yearly pet package). I ended up going to an emergency vet for a simple ear infection. They run late for every appointment, I sat in my car for 40 minutes waiting for them to call me and they have the audacity to call and act like nothing is wrong that they are that late. Nobody has any clue what's happening because the staff changes everyday. Sad day dude.... read more
Business response:
Hi Kaleb, thank you for sharing your feedback. We're sorry your experience with our location didn't match expectations. We will be following up with our clinical and management team about your experience, and if you would like to provide any further information please feel free to reach out to our customer service at woof@thrivevet.com.
I took my dog in for rabies and microchip and put on all paperwork filled out online that was all that I wanted. They get my dog inside and they re-vaccinated him with what he already had. Another vet out to take your money. Do not go there. They are a rip off.
There's a reason this place has so many 1 star reviews. Called this location in a panic this morning because puppy is sick, but not to the point of needing emergency care. Our normal vet was completely booked so took a chance on Thrive. They said they had a same day 1 pm appt available so I completely rearranged my work schedule. Got a call 10 minutes later that they double booked the 1 pm slot and we were the unlucky customer to lose the appointment. In my professional opinion, if I double book clients at my job, I MAKE tim... read more
Business response:
Hi Gabby, we are very sorry to hear that you have had a negative experience with our THRIVE location, but we really appreciate you taking the time to bring this to our attention. We are looking into this for you with our management team, and if you would like to provide any further information on your experience please feel free to reach out to me at woof@thrivevet.com. - Kylie
I now see why there are so many poor reviews, The front desk lady at 8am June 20,2020 extremely unprofessional, I showed up 13 min late after driving 45 min to get to their location and she felt she had a reason to cancel my appointment when they had no customers at their location while she wanted to further cancel and waste my time. I asked repeatedly to speak to the vet and they vet never got on the phone they had a tech call and she still ignored the front desk behavior when the front desk woman said Jesus Christ etc the ... read more
Business response:
Hi Farrah, thank you for taking time to provide feedback. We are sorry that you have had this negative experience with THRIVE. We are looking into this for you with our management team, and if you would like to provide any further information on your experience please feel free to reach out to me at woof@thrivevet.com. - Kylie
If you can avoid going to this "Vet" please do so. Otherwise you will regret it. I brought my doggie for his vaccines and flea treatment, he has an anxiety and fear problem which was the reason he was wearing a muzzle. Because of Covid-19 they came outside to my car and got him so I couldn't go with him. About 25 minutes later a personal called me telling me that kleber (my dog) bit one of the co-workers and that I was going to receive a call from the City because they probably are taking him for Quarantine. Even though I ... read more
Business response:
Hi Kayla, thank you for taking time to provide feedback. We are sorry that you have had this negative experience with THRIVE. We are looking into this for you with our management team, and if you would like to provide any further information on your experience please feel free to reach out to me at woof@thrivevet.com. - Kylie
This place is really unprofessional. They give you an appointment that you're expected to be on time for- but then they leave you sitting outside in your car for an hour or even longer depending on how far behind schedule they are; but won't answer the phone if you call to see how much longer your wait is. I had an appointment for 2:30 and at 3:15 the receptionist started picking up the phone, to make it stop ringing, but wouldn't say anything, and then hung up on me 3 times in a row. They don't even have the courtesy to che... read more
Frequently asked questions about Thrive Pet Healthcare - Manchaca
How is Thrive Pet Healthcare - Manchaca rated?
Thrive Pet Healthcare - Manchaca has a 3.9 star rating with 595 reviews.
When is Thrive Pet Healthcare - Manchaca open?
Thrive Pet Healthcare - Manchaca is open now. It will close at 6:00 p.m.