Thrive Pet Healthcare - Manchaca

Gabby D. 

on Yelp

5 years ago

There's a reason this place has so many 1 star reviews. Called this location in a panic this morning because puppy is sick, but not to the point of needing emergency care. Our normal vet was completely booked so took a chance on Thrive. They said they had a same day 1 pm appt available so I completely rearranged my work schedule. Got a call 10 minutes later that they double booked the 1 pm slot and we were the unlucky customer to lose the appointment. In my professional opinion, if I double book clients at my job, I MAKE tim... read more

Farrah A. 

on Yelp

5 years ago

I now see why there are so many poor reviews, The front desk lady at 8am June 20,2020 extremely unprofessional, I showed up 13 min late after driving 45 min to get to their location and she felt she had a reason to cancel my appointment when they had no customers at their location while she wanted to further cancel and waste my time. I asked repeatedly to speak to the vet and they vet never got on the phone they had a tech call and she still ignored the front desk behavior when the front desk woman said Jesus Christ etc the ... read more

Kayla R. 

on Yelp

5 years ago

If you can avoid going to this "Vet" please do so. Otherwise you will regret it. I brought my doggie for his vaccines and flea treatment, he has an anxiety and fear problem which was the reason he was wearing a muzzle. Because of Covid-19 they came outside to my car and got him so I couldn't go with him. About 25 minutes later a personal called me telling me that kleber (my dog) bit one of the co-workers and that I was going to receive a call from the City because they probably are taking him for Quarantine. Even though I ... read more

Confidential A. 

on Yelp

5 years ago

This place is really unprofessional. They give you an appointment that you're expected to be on time for- but then they leave you sitting outside in your car for an hour or even longer depending on how far behind schedule they are; but won't answer the phone if you call to see how much longer your wait is. I had an appointment for 2:30 and at 3:15 the receptionist started picking up the phone, to make it stop ringing, but wouldn't say anything, and then hung up on me 3 times in a row. They don't even have the courtesy to che... read more

M P. 

on Yelp

5 years ago

Horrible experience. Had made appointment via phone for 4:45 pm today. Received email confirmation and text and completed on line check in. Arrived at 4:30 pm. I called them from the parking lot to let them know I was here. The gal had no record of my appointment, put me on hold to speak to Doctor, then came back letting me know that they could SQUEEZE me in but the wait would be 1.5 hours!! WTF! I already left work early for this appointment, very nonchalant attitude as though they were doing me a favor. Thi... read more

Mustansir P. 

on Yelp

5 years ago

They need to figure out how many appointments they can actually handle. They were running 45 mins late on appointments for a 9:30 am appointment. Services are affordable - but customer service is the cost you're paying 

MayraGuzman O. 

on Yelp

5 years ago

THE WORST VET EVER !!!! DO NOT GO IF YOU HAVE APPOINTMENT NO REASON TO THEY WILL MAKE YOU WAIT!!!! They made me wait while my dog is bleeding from his paws and not eating at all. DO NOT GO!!!! I called the doctor and she said " everyone has appointment you just have to wait " WTF IS THAT BULLSHIT then they said I was a no show!!!!! The dumb application did not show nothing to press "check in" WORST PLACE EVER 

Courtney C. 

on Yelp

6 years ago

Thrive isn't as customer centered as it used to be. They insist on 1 year rabies shots even though dogs can go for 3 yrs and they wouldn't give me some basic flea meds for my cat while I was there with my dog without an exam even most of my old vets would let me just swing by and pick it up as needed. The front desk person wasn't friendly or warm and then after paying for a bunch of extra stuff I didn't need (exam, rabies shot) just to get a nail trim, they cut her quick. I get that that happens, but then the real cake toppi... read more

Chris S. 

on Yelp

6 years ago

I have been taking my pets to Thrive since 2016. They lost something when they expanded. They do not answer their phones locally, but use a call service, which is impersonal. Also, they were running an hour behind on appointments my last two visits. Still the vets were nice and it is affordable so I stuck with them despite obvious growing pains. Today (Saturday) I had my first sick pet experience with them. The website says walk-ins are welcome, so when I called the call center and there were no appointments, I brought in my... read more