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Thriveworks Atlanta Counseling
- Counseling & Mental Health
- Atlanta, GA
About this business
A Better Approach to Counseling At Thriveworks, we believe that everyone can benefit from counseling with a skilled and caring professional. That’s why we’ve created an enrollment-based practice truly designed around our clients’ needs. We accept your insurance just like a regular counseling center, but you get much more. Experience high-touch customer service, expert-level providers, premium benefits, and technologies that help you get the most out of your sessions.
Location details
8800 Roswell Road, a135, Atlanta, GA, 30350, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 8:00 a.m. to 9:00 p.m. |
I called Thriveworks several weeks ago. I got a young gentleman on the line. I will say after reading the complaints I was prepared for the worse. I told him I was upset and I wanted to speak with Heather but based on the complaints I doubt very seriously if I could. Well, let me tell you, Heather got on the line and spoke with us regarding the issue. She was personable, professional, and actually found a possible error in the filing of my husbands claims. She refunded the money immediately and is currently working on the is... read more
I am being charged for late cancellation fees in error. I have called to get these removed from my account and I’m unable to get a resolution. I keep being told they need to talk to the director and they would personally follow-up, but there is never a call back. I’m getting invoices emailed to me for different amounts. I’m definitely getting the runaround.
I have been working with a therapist through Thriveworks since they transferred to that company (from ********, another corporate therapy/psych co), at the end of June. I was ensured by Thriveworks that my insurance was processing and not to worry that the EOB letters from ****were indicating that the claims were not covered. I called Thriveworks at the end of July and again in August; both times I was assured that it was a technicality, not to worry the claims would be processed. I most recently sent an email to my therapis... read more
Hello everyone leaving bad reviews for the bbb, this is not what thriveworks wants your experience to be like, however, they continue to screw ppl out of money. And whoever is trying to follow up these reviews, please spare everyone out there and more importantly spare me. Someone reached out to me on a previous review I left, to go along with their other terrible reviews, I sent them proof my dad was in icu, and they still charged me. Oh yeah, and my dad just passed away. Maybe they want his death certificate now. This comp... read more
Today I will tell the story of how thriveworks stole $270 from me. One year ago I was struggling and needed help, I reached out to thriveworks to seek treatment. At first things were good until a scheduled appointment with a new psychiatrist on July 18th 2022 at 3:00pm. I entered the zoom waiting room at 3:00 and stayed inside until 3:40pm. The provider did not show up to the appointment. I received no calls, texts or emails from thriveworks about the provider being late. I left the zoom call at 3:40pm and called thriveworks... read more
I have called numerous times over 6 months to correct a billing issue. Not only has most of the staff been rude (some were very helpful), but they literally didn’t do their job. I have been told they need to talk to insurance and a supervisor for 6 months now and my bill is just getting bigger. No idea what’s taking forever to correct numerous billing mistakes. Providers NPI numbers don’t just randomly change and become out of network. They refuse to acknowledge they messed and won’t fix it. I will continue to call weekly un... read more
Therapist was 15 minutes late to our appointment because and I quote “I’m in the restroom I’m hopping on the zoom call now.”
Horrible. This place shouldn’t run as a business complete scam!! I have been reading the reviews and the same experience happened to me! First after one sesssion they tell me my insurance doesn’t cover this so I’m responsible but called my insurance company and we called Thriveworks on three way saying these charges aren’t accurate I am covered. They claimed to correct error. Months later I get a bill for almost 1000. Now They charged me $99 for a charge on Jan claiming I didn’t show for an appt which is false. I tried to em... read more
When I Spoke with a young lady by the name of a Shenika *****she was very rude rushing me off the phone and I can hear her laughing with a woman in the background of my call as if my problem was funny. I was very turned off by this gesture and I will never work with them again. I work in a doctors office so I refer most my patients to this company but after dealing with her I’ll never do so again. Please fix this issue or you guys will loose so many clients we refer
Frequently asked questions about Thriveworks Atlanta Counseling
How is Thriveworks Atlanta Counseling rated?
Thriveworks Atlanta Counseling has a 4 star rating with 380 reviews.
When is Thriveworks Atlanta Counseling open?
Thriveworks Atlanta Counseling is closed now. It will open tomorrow at 8:00 a.m.