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Thriveworks Atlanta Counseling
- Counseling & Mental Health
- Atlanta, GA
About this business
Location details
8800 Roswell Road, a135, Atlanta, GA, 30350, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 8:00 a.m. to 9:00 p.m. |
I called Thriveworks several weeks ago. I got a young gentleman on the line. I will say after reading the complaints I was prepared for the worse. I told him I was upset and I wanted to speak with Heather but based on the complaints I doubt very seriously if I could. Well, let me tell you, Heather got on the line and spoke with us regarding the issue. She was personable, professional, and actually found a possible error in the filing of my husbands claims. She refunded the money immediately and is currently working on the is... read more
Business response:
Hi Tonya- We are happy to read about your positive experience with our team- thank you for taking the time to leave a review!
I am being charged for late cancellation fees in error. I have called to get these removed from my account and I’m unable to get a resolution. I keep being told they need to talk to the director and they would personally follow-up, but there is never a call back. I’m getting invoices emailed to me for different amounts. I’m definitely getting the runaround.
Business response:
Hi Anne. We are so sorry to read your review! We know that payments are an important topic so we work to over-communicate our fees and reiterate them many times during our initial onboarding process (by phone when scheduling, by email immediately after scheduling, in our paperwork that's reviewed with each client during their first session, and the information is featured prominently on our website). We don't want anyone to have any surprises, ever. That being said, we'd like to see if there is anything we can do to make you... read more
I have been working with a therapist through Thriveworks since they transferred to that company (from ********, another corporate therapy/psych co), at the end of June. I was ensured by Thriveworks that my insurance was processing and not to worry that the EOB letters from ****were indicating that the claims were not covered. I called Thriveworks at the end of July and again in August; both times I was assured that it was a technicality, not to worry the claims would be processed. I most recently sent an email to my therapis... read more
Business response:
Hey there Caroline — we’re so sorry to read your review. It sounds like there was a miscommunication, and we sincerely apologize for that! We'd like to learn more about what happened. Would you be willing to reach out to us at ***********************?
Hello everyone leaving bad reviews for the bbb, this is not what thriveworks wants your experience to be like, however, they continue to screw ppl out of money. And whoever is trying to follow up these reviews, please spare everyone out there and more importantly spare me. Someone reached out to me on a previous review I left, to go along with their other terrible reviews, I sent them proof my dad was in icu, and they still charged me. Oh yeah, and my dad just passed away. Maybe they want his death certificate now. This comp... read more
Business response:
Hi Robert, we're so sorry to read your review. We'd like to learn more about what happened and see what we can do to make your situation better. Would you be willing to reach out to us at ***********************?
Today I will tell the story of how thriveworks stole $270 from me. One year ago I was struggling and needed help, I reached out to thriveworks to seek treatment. At first things were good until a scheduled appointment with a new psychiatrist on July 18th 2022 at 3:00pm. I entered the zoom waiting room at 3:00 and stayed inside until 3:40pm. The provider did not show up to the appointment. I received no calls, texts or emails from thriveworks about the provider being late. I left the zoom call at 3:40pm and called thriveworks... read more
Business response:
Hi Steven, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?
I have called numerous times over 6 months to correct a billing issue. Not only has most of the staff been rude (some were very helpful), but they literally didn’t do their job. I have been told they need to talk to insurance and a supervisor for 6 months now and my bill is just getting bigger. No idea what’s taking forever to correct numerous billing mistakes. Providers NPI numbers don’t just randomly change and become out of network. They refuse to acknowledge they messed and won’t fix it. I will continue to call weekly un... read more
Business response:
Hello there, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************
Therapist was 15 minutes late to our appointment because and I quote “I’m in the restroom I’m hopping on the zoom call now.”
Business response:
Hi there Isis, we're disappointed to hear that your experience wasn't up to our standards. Your satisfaction is our top priority, and we'd love the chance to make things right. Please consider contacting us at ***********************, so we can better understand your concerns and work towards a resolution.
Horrible. This place shouldn’t run as a business complete scam!! I have been reading the reviews and the same experience happened to me! First after one sesssion they tell me my insurance doesn’t cover this so I’m responsible but called my insurance company and we called Thriveworks on three way saying these charges aren’t accurate I am covered. They claimed to correct error. Months later I get a bill for almost 1000. Now They charged me $99 for a charge on Jan claiming I didn’t show for an appt which is false. I tried to em... read more
Business response:
Hi Jinny, this is the complete opposite of the experience we want anyone to have at Thriveworks! We take these kinds of claims extremely seriously here at Thriveworks, as we truly strive to offer the absolute best care and want our clients to have a positive experience from start to finish. Would you be willing to reach out to us at ***********************so we can find out a bit more about what happened and do our best to help resolve this issue? We hope to follow up with you soon!
When I Spoke with a young lady by the name of a Shenika *****she was very rude rushing me off the phone and I can hear her laughing with a woman in the background of my call as if my problem was funny. I was very turned off by this gesture and I will never work with them again. I work in a doctors office so I refer most my patients to this company but after dealing with her I’ll never do so again. Please fix this issue or you guys will loose so many clients we refer
Business response:
Hi Miranda, we want you to know that our priority is to provide the absolute best care to our clients, and after reading about your experience with us, it is clear we fell short. Would you consider reaching out to ***********************so we can help resolve this issue?
Frequently asked questions about Thriveworks Atlanta Counseling
How is Thriveworks Atlanta Counseling rated?
Thriveworks Atlanta Counseling has a 4 star rating with 380 reviews.
When is Thriveworks Atlanta Counseling open?
Thriveworks Atlanta Counseling is closed now. It will open at 8:00 a.m.