Thriveworks Atlanta Counseling

SOFIA B 

on BBB

2 years ago

This morning I received a call from the office stating that they were trying to charge my card for a $99 fee. The lady said that it was a charge for a no show, when I clearly joined the meeting. I called back later this evening and spoke to the office manager Colby about this situation and she was very rude. After I asked for her full name and she refused to give it to me. I am a college student working two jobs to get by and these sessions are being covered by my insurance. Looking at all these reviews with people who have ... read more

Kristina M 

on BBB

2 years ago

My actual therapist is great. This company? Not so much. Not only do they have a confusing website, with multiple accounts for patients to access that apparently do not link together, their financial team is suspect as all get out. I was notified BY MY THERAPIST that the financial team reached out to THEM to tell me I needed to fix my card on file. I logged in and fixed it, and thought that was that. Apparently not. Apparently that wasn't the *correct* account, despite it being the one their website logs me into directly via... read more

Yira Marieta C 

on BBB

2 years ago

My overall experience was unpleasant; you should consider that you are working with people's mental health. The solution cannot be only to change the professional. I filed a complaint, and this is the only answer they gave me; I really do not agree with the way I was treated as a patient; I can not believe that I have to pay for an hour of therapy and receive only 20 minutes of it, that they canceled my appointment at the exact moment I was starting it or that I spoke to them and asked the therapists about a personal matter ... read more

Jon S 

on BBB

2 years ago

A bunch of unethical, corporate socialists, from what I can tell. They force customers to give their card info and sign a lengthy contract saying they will be charged $99 if they miss, only to pull a bait-and-switch whereby they schedule an appointment in a different timezone than either they or the customer are located in. Nothing like earning $99 by trickery! But wait, there is more! When you contact customer service, they will bait-and-switch you some more, saying they will refund you but later telling you that they need ... read more

Clinton O 

on BBB

2 years ago

This company could not care-less about their customers, all they care about is collecting a payment. I was in a situation where I did not sign a document for a payment plan and instead of them sending me another one and letting me sign that, they took all the money out of my account without properly notifying me about it. Very cold hearted people, there are loan sharks that show better compassion than them. 

Tonya S. 

on BBB

2 years ago

If I told you exactly what I thought about Thriveworks, it would not be printed. Spoke with Heather months ago and was promised we would be kept abreast as to what was happening with our insurance. Had/have heard absolutely nothing. We were also told if the money was owed we would receive in writing exactly what was owed and be offered to make payment arrangements. Again, nothing was done, except taking $40.00 out of account and then taking $480.00 out of account. What a joke this company is!!!! You have no disregard for any... read more

Rex W 

on BBB

2 years ago

Malicious Backstabbing vultures!! I had not had any dealings with this company for over a year and out of the blue, I'm totally blindsided by a $230.00 bill that was a direct withdrawal out of my account and overdrew me -137.00!! I had no idea they were going to charge me anything and I called and spoke to (2) different reps they said they were not going to give the money back and offered no sympathy or remorse for their actions. I informed them I am a mental health case manager and it is an absolute mockery and insult that ... read more

Eric O 

on BBB

2 years ago

Predatory business that preys on the vulnerable. Went to several sessions believing my insurance would cover it, then without notification or warning payments of several hundred dollars were withdrawn directly from my bank account. Turns out my insurance was not covering it, something of which I was not notified, and out of pocket payments were being withdrawn directly from my bank account. Again, Thriveworks never once sent me even an email telling me that my insurance was rejected, I only found out by calling them after th... read more

Renate A. 

on BBB

2 years ago

I set my son up with Thriveworks for therapy. I chose Thriveworks because they were within network and offered the services that my son needed. After many therapy sessions were billed to my insurance and denied, Thriveworks converted my billing to self-pay, (without informing me) and withdrew $600.00 from my bank account. I was floored with their unprofessionalism. I called Thriveworks over 5 times to try to figure out WHY the billing was denied by insurance and WHY they converted me to SELF PAY without informing me. After s... read more