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Thriveworks Atlanta Counseling
- Counseling & Mental Health
- Atlanta, GA
About this business
Location details
8800 Roswell Road, a135, Atlanta, GA, 30350, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 8:00 a.m. to 9:00 p.m. |
I called to get information about an appointment and was told by Dora that they are in my network. I had one appointment with Cynthia *******on 9/9/2022 at 11:00 am we spoke for a total of 5 min. 5 sec. Also we tried Zoom and that lasted another 4 min. a grand total of 9 min 5 sec. My insurance was charged $395.00 I paid $40.00 for this service. The reason for me reaching for therapy is the loss of my husband. I felt being used by Thriveworks to make money during my most venerable state of mourning. I tried to dispute the ch... read more
Business response:
Hello- We are sorry to read your review! At Thriveworks, our goal is to provide a positive experience from start to finish, and we would like to hear more about your experience so we can make any necessary improvements. We have confirmed that a member of our support team has contacted you to assist further. Please do not hesitate to reach out if there are any other questions or concerns.
I went online to make a payment. My account was past due. I went to make a partial payment and it did not go through. Tried several.times but the website was not taking any payments. Two days later without warning Thriveworks takes out the full amount without my permission just on their own. No permission, or warning that this charge would go through. Nothing. This charge caused my rent to be insufficient. Had I known Thriveworks would withdraw money without permission I would of planned accordingly. I have been a customer f... read more
Business response:
Hello- We are sorry to read your review! We understand that payments are an important topic, and we certainly don't want anyone to have surprise charges, ever. We have confirmed with our billing team that they have reached out to clarify your session charges. Please do not hesitate to communicate with your billing representative if there are any other questions or concerns.
The thrive works billing department treated me and my representative very poorly and told her i qoute "**** poor attitude." And I as a mental health disabled person, i would want to no one to go through this. Plus they charged me 99 dollars and i canceled 3 months ago.
Business response:
Hello Lino, We are sorry to read your review! We certainly do not want anyone to have surprise charges, ever. We have confirmed with our billing team that they have reached out to you to address this issue further. We encourage you to continue to communicate with the billing representative if there are any further questions/concerns.
Terrible provider, you are charged more if you have insurance!! They charge your card without authorization!
Business response:
Hi Ginny- We are sorry to read your review! We certainly don't want anyone to have any surprise charges, ever. We have confirmed with our support team that all refunds due have been processed, and encourage you to continue to communicate with the support representative if there are any questions/concerns.
My name is Brianna. I cancelled my monthly payments back in February, 2022. Thriveworks has CONTINUED to debit increasing amounts of money EVERY MONTH WITHOUT ANY SERVICES BEING RENDERED! This is fraud! I demand my money to be returned to me, every unearned red cent, immediately! This company is a scam
Business response:
Hello Brianna- we are sorry to read your review! We understand that payments are an important topic and certainly do not want anyone to have any surprise charges, ever. At this time, we were not able to locate an account with the information provided. Would you be willing to reach out to us at ***********************so we can assist in making this right? We hope to follow up with you soon!
If I could give this company 0 stars I absolutely would. Three times I had been overcharged by this company. Each time the amt was higher then the last. My daughter was speaking to someone twice a week each time I was charge $29.99 then suddenly I was charged $150. I called they told me that was what the ins didn't cover. A few months after that I was charged over $300. I called the ins company and they said they had made all payments that were covered. I called thrive works and was told I missed payments in January. I then ... read more
Business response:
Hello- We are sorry to read your review. This is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to ***********************?
The service wasn't horrible but billing??? I canceled and payed what j needed to 5 months ago, and now???200$!!! Taken out of my account. I called and was told it was their mistake and that I would get my money back, that was the 1st SEP, it's now the 12th and STILL NO REFUND. That put me behind on my bills and it's absolutely ridiculous that I haven't gotten my money back yet.
Business response:
Hi Samantha, we are sorry to read your review! It is our goal for every client to have a positive experience from start to finish and it is clear that we fell short in your case. We have confirmed with our billing team that they have reached out to you to assist further and process any refunds due. We encourage all clients to leave their feedback, be it positive or negative, so that we can better understand each individual’s experience and work to make any necessary improvements. If there’s anything further we can assist you... read more
My name is Elizbeth H******* I have tried to get Heather from the billing department to return my call or at least speak with me and she refuses. I received a statement on 9/6 at 12:03 p.m for $693. This was the first statement from them. The next morning 9/7 at 8 a.m my card was debited $693. I called the billing department and the rep said her manager " Heather" said there was nothing she can do as far as a refund or payment plan because I received a statement and I should of called. It was less than 24 hours of receiving ... read more
Business response:
Hi Elizabeth- we are so sorry to read your review! We have confirmed with our billing and support teams that they have reached out to assist further, and that any refunds due have been processed. We encourage all clients to leave their feedback, be it positive or negative, so that we can better understand each individual’s experience and work to make any necessary improvements. If there’s anything else we can assist you with, please don’t hesitate to reach out to ***********************
If I could leave less than 1 star, I would! I began seeing a counselor, Line *******, at Thriveworks in January. Every time I went, I left feeling worse than when I arrived. I was Lines last appointment and She did nothing but yawn, look at the clock, and ask the same repetitive questions. I could tell she wasn’t listening to me. I reached out to thriveworks to see what the cancellation policy was on March 4th. They let me know that if I were to cancel within 24 hours, that I would be charged $99. I kept my appointment for t... read more
Business response:
Hello- We are sorry to read your review and apologize for the frustrating experience with billing. We have confirmed that our billing team has reached out to confirm your insurance verification and clarify sessions charges, and that any refunds due have been processed. We encourage all clients to leave their feedback, be it positive or negative, so that we can better understand each individual’s experience and work to make any necessary improvements. If there’s anything further we can assist you with, please don’t hesitate t... read more
Frequently asked questions about Thriveworks Atlanta Counseling
How is Thriveworks Atlanta Counseling rated?
Thriveworks Atlanta Counseling has a 4 star rating with 380 reviews.
When is Thriveworks Atlanta Counseling open?
Thriveworks Atlanta Counseling is closed now. It will open tomorrow at 8:00 a.m.