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Thriveworks Atlanta Counseling
- Counseling & Mental Health
- Atlanta, GA
About this business
A Better Approach to Counseling At Thriveworks, we believe that everyone can benefit from counseling with a skilled and caring professional. That’s why we’ve created an enrollment-based practice truly designed around our clients’ needs. We accept your insurance just like a regular counseling center, but you get much more. Experience high-touch customer service, expert-level providers, premium benefits, and technologies that help you get the most out of your sessions.
Location details
8800 Roswell Road, a135, Atlanta, GA, 30350, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 8:00 a.m. to 9:00 p.m. |
When signing up with the company I was told there would be a monthly payment of $30 and per appointment price somewhere in the $30 range as well. My therapist was great but I suddenly started seeing charges of $80+ on my bank statements. Called to request information and was told my copay had not been reached and that is the reason for the charges. Had I known I never would have continued the process. Regardless I ate the charges and told them to cancel my future appointment and my account all together. They told me they'd w... read more
I told them my financial situation. They said it was $99 for new patients and then $39 per session. Come to find out it was for membership only. I'm still confused by it, but I talked to 4 different people and it seems like no one knows the prices of the company they work for. I paid $200 for 2 sessions and stopped. Now I'm being charged $297, for what? Are they saying it costs almost $250 for a session? This is asinine. They are literally taking advantage of people at their lowest and calling it help. Not to mention, I was ... read more
They told me I didn't owe anything during my appointment, so I kept going. Now they withdrew $693 from my bank account. Don't trust these people.
Same issue as the rest of these terrible reviews. On my first call, I was made aware of the membership option. I very clearly indicated I was NOT interested in a membership and would not be scheduling another session until I met with the therapist to determine if it was a good fit, standards therapy practices. Ultimately I had an emergency come up the day before my appointment. Called at 9:15 the day before my 9am appointment, apologized profusely as I was running out the door for the emergency and explained I needed to canc... read more
Thriveworks, an online Counseling service, has breached our payment plan agreement for paying my debt of $3,174.20 every 1st of the month, which was agreed that I pay $373.47 for 9 months. The first signed agreement was made on 5/18/22 and they did not take the agreed amount on the 1st; I had to call them. For the month of July they took out $949.37 which caused my rent check to bounce and now cause damages to my bank charge and my home lease. In addition to this, today (7/27/22) they had withdrawn $2,800.73, putting my chec... read more
This company has charged me hundred of dollars for fraudulent claims that they could not explain. Every time I spoke to a billing rep, they had a different story about the charges, often conflicting information. I was told that someone would reach out to me within 5 business days with a resolution, and no one returned my calls or emails. They claimed that my insurance refused to pay the bill when I had the EOB in my hand proving otherwise. When I asked to speak to someone higher up during the 5th call and my issue still hadn... read more
After being abandoned by my previous provider, I was referred to Thriveworks, so I decided to pursue that avenue. During my April session with my therapist, I was advised that she was leaving and that I would once again be handed off to another doctor. This news has caused me a lot of stress and as I approached my May session with much anxiety, I received the usual patient forms and appointment notice emails from Thriveworks for my scheduled appointment. When I received the Telemedicine Appointment link, I was surprised to s... read more
Thriveworks sent duplicate invoices for each session to my insurance company. Then proceeded to send me balances with no statements. Their patient portal does not reflect these erroneous bills. They have routinely withdrawn money from my account for remaining balances that are fraudulent. I went through each EOB with my insurance provider as well as my personal banker to cross reference the invoices/balances and statements. It appears that this is a routine practice for Thriveworks. I have discontinued services with the comp... read more
They have been the worst the charged me without providing a statement and providing a therapist that only set there and told me how tired she was and chared for that session and now I've been requesting my medical records they have refused to do so and it's effecting my job. And they're causing me hardship with failing to send this information to my short term disability.
Frequently asked questions about Thriveworks Atlanta Counseling
How is Thriveworks Atlanta Counseling rated?
Thriveworks Atlanta Counseling has a 4 star rating with 380 reviews.
When is Thriveworks Atlanta Counseling open?
Thriveworks Atlanta Counseling is closed now. It will open at 8:00 a.m.