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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Typical used car salesmen Purchased a $60,000 truck and was promised a spare tire that was missing. After weeks of the run around, no tire. Said anything to make the deal and first it was waiting for an ordered tire then turned into “no one has contacted you”? To the tire is too expensive and we can’t afford to accommodate. ***UPDATE*** After a negative review on this site and reading the Certified Pre-Owned contract I purchased when buying this truck at a substantial increase in cost, the dealership reached out to me and to... read more
The Crack We selected this company for their reviews, big mistake. Sales Reviews are not indicative of a good company because by default, ALL salesmen are nice except when they are under their quota, then constipation kicks in. The thing is you don’t see them again after the sell or push you a car but Service, that is a whole different ballpark. 18 Months ago we bought our new mustang, the next day and early am brought it back for a slew of things on our car; a misaligned trunk lid, wipers that wouldn’t dry the windshield, r... read more
Bought the truck but with hours of haggling and waiting Taylor was a great salesman! He was very friendly and helpful. However sales or finance department in charge of running numbers were difficult to deal with and tried every way possible to make me pay more than I wanted to. Several hours of negotiations went on and before I walked out we finally agreed to do $10 a month more than I originally asked. Getting my truck the next day took 12 hours and 5 of that was me waiting around the dealership having to find things to do ... read more
Business response:
I'm sorry you are not completely satisfied with the experience you had with us. My name is Ashley. I am the Customer Relations Director. Please feel free to call me directly at 972-560-1339 to discuss how I can better assist with your situation. Thank you.
Dealers cheated me on rebate and ruined my credit The dealers offered me a ridiculous price(~MSRP) and pushed me to apply their autoloan to get the resonable price even I really want to pay by cash. They told me that I have to apply a loan to receive the rebate(actually it's a rebate for cash buyer!). But in fact there is no any finance rebate for the vehicle I was going to purchase. Also, they asked me to sign the authorization for credit inquiry without serious reminder. And of course, they made a lot of hard inquiries on ... read more
Business response:
Mr. Ni, We apologize for your experience and would like to further address your concerns. Please contact Taylor Bookman at 972-560-1306. All new car pricing assumes financing through FMCC and does not include taxes, title, license or dealer added accessories.
FRAUDULENT Business Practices w/Kickbacks (NO VET ZONE) I would NOT recommend this dealer at all! My husband and I found this car on Auto Trader website. We called to see if the car was available. Luis called me back to say he found the keys and assured me that the car would be pulled around and ready for us when we get there. Prior to arriving we received a second phone call from the Floor Sales Manager, Juan. I confirmed with him that we were on our way and everything was a go. Upon our arrival, Luis was busy with another ... read more
The perfect salesman stereotype Salesman was pushy, didn't respect my time or my wishes. I showed him several of the same cars I was looking for, some with less mileage than the one at their lot, at various dealerships for more than $2,000 less than the "preferred customer price" he was offering me. He kept feeding me bs about financing and down payment and didn't think I knew any better because I'm a woman. After waisting hours that I'll never get back, I decided to take my business elsewhere. I got the car I wanted for les... read more
Business response:
We're sorry we didn't meet your expectations. We strive to provide the best experience for each customer, and it looks like we dropped the ball this time. Please feel free to contact me if you would like to discuss the situation further. Kevin Miner 972-682-1265
not a good experience Not going to go into it just want to say we did not have a good experience with them. Sales dirctor is a young cocky guy
Horrible Experience I had a horrible experience with Town East Ford. I would highly recommend that people steer far away from this dealership. They are full of a bunch of lying salesman and managers. I have owned nothing but Ford's and even purchased my last vehicle from them with a much better experience. Here is what happened. I had been speaking with one of their sales associates for about a week about their F-150 Supercrews. I was upfront and honest with them about my situation of having quite a bit of negative equity to... read more
Business response:
We never aim to disappoint our customers; On behalf of the staff here at Town East Ford I would like to apologize. I have learned it is never a good idea to try to change the facts or come up with excuses. It looks like we messed up with this situation. We had a conditional approval, and thought there would be no problem getting you approved but it looks like our lenders did not think it was a good idea at the time. I believe this should have been confirmed before you drove off the lot. As for the condition of your car upon ... read more
Love the car, hate the sneaky tricks Came over because my wife saw a used explorer online for $29k. We fell in love with it and we proceeded to haggle over the price. I wouldn't let them run my credit because we were still shopping around so they estimated an 8% interest rate which was $500 per month and out of my budget. They would not give me an estimate with a 4% interest rate that I knew I could qualify for and we left without making a deal. I called on the way to another lot and offered $2k down if they could lower thei... read more
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 12,018 reviews.
When is Town East Ford open?
Town East Ford is open now. It will close at 8:00 p.m.