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Toyota of Deerfield Beach
- Car Dealers
- Deerfield Beach, FL
About this business
Location details
1441 S. Federal Highway, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
**Extremely Disappointed – Sold a Lemon and Given the Runaround** I don’t usually leave reviews, but my experience with this dealership has been so frustrating and disappointing that I feel compelled to warn others. I purchased a vehicle from this dealership on **February 28, 2025**, and almost immediately started experiencing serious mechanical issues. Within a week, I brought the car back due to severe engine vibration, possible alignment problems, and a broken backup camera. The service manager confirmed the issues and sa... read more
Business response:
Thank you for taking the time to share your feedback. We genuinely appreciate the opportunity to hear from our customers, and we're truly sorry to hear that your experience has been so frustrating. We take your concerns seriously, and we apologize for the inconvenience caused by the issues you've faced with your vehicle, as well as the delays in communication. It’s certainly not the experience we aim to provide. To ensure we address this matter thoroughly, I encourage you to reach out directly to Angel Russell, our Customer ... read more
Took my car for a week to fix power steering leak! Never fixed leak charged me$ 2258.00 For rack and pinion they supposedly installed. When I asked to see parts removed from my car , they didn’t have them! Left dealer with car still leaking, they over filled reservoir to try to hide their incompetence! Service manager did call and refund my money! However I was on vacation for a week with no car, and feel I am owed more compensation for a rental car and messing up my vacation. I am going to try to get my car back to North Ca... read more
Business response:
We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent service visit. This is certainly not the level of service we aim to provide. We encourage you to reach out directly to our Customer Relations Manager, Raakhi "Rocky" Shingadia, at rshingadia@vtaig.com or 954-426-6792 so that we can address your concerns in detail. Thank you for your feedback!
The service person was okay, but the actual service to the car was terrible. When the car was returned to me it made a terrible noise. My appointment was late in the day so the service person had left. They called him back in to fix my problem. I was only getting an oil change and a tire rotation. Someone from service took it to the service area and returned 20 minutes later. I’m not a mechanic but I suspect they forgot to put oil in the car. I’m pretty sure if I would have driven the car home it would have overheated or sei... read more
Business response:
Thank you for sharing your experience, and we’re truly sorry to hear about the issues you encountered with your service. Your safety and satisfaction are very important to us, and we want to ensure your concerns are properly addressed. Please contact Raakhi "Rocky" Shingadia, our Customer Relations Manager, at rshingadia@vtaig.com or 954-426-6792. We would like the opportunity to resolve this matter for you and investigate what happened during your visit. We appreciate your feedback and hope to make things right.
I came to purchase a new Sienna van. The sales person Joel was great. When it came time to finalize the deal, general sales manager Chris was involved. He promised to add rubber floor mats to the deal at no additional cost. Rubber mats had to be ordered because they weren't available at the time of purchase. I was also told that the carpet mats weren't sent with the car to the dealership by Toyota so they would need to be ordered as well. I received the call from Joel that mats came in. I went back to the dealership to pick ... read more
The price is outrageous for what hastobe done. Not continuing my business at this dealership
Business response:
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced, and we truly value your input. To address your concerns more thoroughly, we encourage you to reach out directly to Raakhi (Rocky) Shingadia, our Customer Relations Manager. You can contact them at rshingadia@vtaig.com or call 954-426-6792. They will be more than happy to assist you in resolving the issue. We appreciate your patience and look forward to making things right.
Everything has changed a lot at Toyota, every time I did any service the car was washed, but not anymore.
Business response:
Thank you for sharing your feedback. We understand how much you value the added service of a car wash after your visit, and we apologize for the change in our process. For further assistance or to discuss this matter, please contact our Customer Relations Manager, Rocky Shingadia, at rshingadia@vtaig.com or 954-426-6792. We appreciate your business and look forward to addressing your concerns.
Recently had great service manager, but most have been awful. I had an oil change months ago and my splash shield fell off while driving on highway. The shield is scraped up, but useable. No offer to replace or replace even a “sorry”. Sloppy shop. Usually rude service managers.
Business response:
Thank you for your feedback. We apologize for the inconvenience you experienced with the splash shield and the lack of follow-up after your oil change. This is not the standard of service we aim to provide, and we understand your frustration. To resolve this matter and ensure a better experience in the future, please reach out to our Customer Relations Manager, Raakhi (Rocky) Shingadia, at rshingadia@vtaig.com or 954-426-6792. She will be happy to assist you further. We value your business and hope to make things right.
Incredibly disappointed with the service I received at Deerfield Beach Toyota during my recent visit. When I called to schedule my appointment, I never received any confirmation. I had to call the dealership myself the morning of the appointment to confirm. After dropping off my car at 8:45 AM, I never received a call letting me know it was ready. By the end of the day, I had to assume it would be done and went to pick it up before the dealership closed. To my disappointment, my car had not been vacuumed or washed. In all th... read more
Business response:
We sincerely apologize for the disappointing experience you had during your recent visit. The lack of communication and failure to meet the high standards of service you’ve come to expect from us is unacceptable, and we deeply regret the inconvenience this caused. We value your loyalty and take your concerns very seriously. To ensure this matter is fully addressed, we encourage you to contact our Customer Relations Manager, Raakhi (Rocky) Shingadia, at rshingadia@vtaig.com or 954-426-6792. She will be happy to discuss your e... read more
Very dishonest not helpful at all would not recommend this to any friends or family love the car, but the service is horrible. It possibly may. One of my worst experiences.
Business response:
We're very sorry to hear about your disappointing experience. Your feedback is important to us, and we strive to improve our service. Please reach out to our Customer Relations Manager, Raakhi (Rocky) Shingadia, at rshingadia@vtaig.com or 954-426-6792. Rocky is committed to addressing your concerns and ensuring that we make things right. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in us.
Frequently asked questions about Toyota of Deerfield Beach
How is Toyota of Deerfield Beach rated?
Toyota of Deerfield Beach has a 4.6 star rating with 13,040 reviews.
When is Toyota of Deerfield Beach open?
Toyota of Deerfield Beach is closed now. It will open at 7:00 a.m.