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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
took advantage of my dad's confussion to sell unnecessary service & parts when he only needed the emissions test
Experience is bad with of representative which we confirmed one price during the purchase time it changed. Really had bad experience.
I set up an appointment and had to wait almost 2 hours to get an oil change and tire rotation. Not so hot.
Coupon show oil change price is $29.95,Actual charge is $39.95,Why hide $10 more?
Business response:
Your feedback is important to us, and we understand your frustration. Transparency in our pricing is something we take seriously, and we want to ensure you have clarity on all service charges. We would appreciate the opportunity to discuss this matter with you directly and review the details of your recent visit. Please contact Maria Arenas at a marenas@vtaig.com so we can address your concerns and work toward a resolution.
I came in for a routine oil change and tire rotation. My appointment was at 11:45am, I wasn't taken in until 12pm. I understand in general because I know how it can be around lunch time. I didn't leave until 3:20pm. I am a very patient individual, but I didn't hear from my tech for hours. I had to ask another tech for updates, and this tech tells me the standard times for oil changes and tire rotation can take up to 2.5 hours. The amount of times I've come to this dealership for oil changes and it has taken less than 30-45 m... read more
Business response:
We are sorry to hear that you feel this way about your experience. We understand your frustration. We value your loyalty and would like to discuss this further to address your concerns. Please contact Maria Arenas at a marenas@vtaig.com so we can work on improving your experience and restoring your trust in our service.
Tried to pressure me into fluid flush service
Business response:
Thank you for bringing this to our attention. We understand your frustration. We want every customer to feel comfortable and informed about their vehicle's needs without any sense of pressure. Your experience with our service approach is important to us, and we take your concerns seriously. We strive to provide transparent recommendations based on your vehicle's actual maintenance requirements. We would appreciate the opportunity to discuss your experience further and ensure this doesn't happen again. Please contact Maria Ar... read more
My Service Advisor for over 20 years, Lee Schuster, is great & takes care of my car!
I was assigned a service adviser, whose name I believe was "Lee." He was insulting and condescending toward me after I declined a service I didn't want. He stated, "Well, it's no money out of my pocket if you get the service or not." He failed to review the service outcome after the work was completed. This is the first time in seven years that I have had an experience like this. I would never want to work with him again.
The times I have gone, I have to wait almost 30 min in my car to get attended. My appointment was scheduled at 5:00 and someone came to me at 5:28. Did not appreciate that I had to get out of my car to ask why no one was coming instead of someone coming to communicate to me that I'd have to wait for so and so reason. I prefer to drive extra miles to another service center than come back to this place.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,056 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open tomorrow at 7:00 a.m.