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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I think they dont do good of a job on services.
Business response:
Thank you for your feedback. We're sorry to hear that you were not satisfied with the service you received. Your experience is important to us, and we would like to address your concerns directly. Please contact Maria Arenas at marenas@vtaig.com, and she will be happy to assist you. We appreciate your input and hope to improve your experience in the future.
They never checked my fluids and I was low on fluids very disappointed
Business response:
We sincerely apologize for the oversight regarding your fluids and understand your disappointment. Please reach out to Maria Arenas at marenas@vtaig.com, and she will assist you in resolving this issue. Your feedback is important to us, and we appreciate the opportunity to improve our service. Thank you!
Toyota of Richardson provides poor vehicle services recently!
Business response:
Thank you for your feedback. We're sorry to hear that your recent experience with our service department didn't meet your expectations. We take concerns like yours seriously and would like the opportunity to address this directly. Please reach out to Maria Arenas at marenas@vtaig.com so we can better understand the situation and work toward a solution. We appreciate your business and hope to resolve this matter to your satisfaction.
Service great! Assist manager great! Will definitely be back:)!
Business response:
Thank you for your review! We're glad to hear you had a positive experience with our service and our assistant manager. We are concerned that you have selected one star for your rating, so if there is anything that we can improve upon, please feel free to reach out. We appreciate your support!
Sales guy name Jeet or Geet, just wanted to sell vehicle thats all, he didnt even picked up call or follow up after sale service for few things that were not up to the mark for my car. overall its a bad experience because it looks like all of them working there just wanna sell car and after that they dont care about their clients. I wont suggest my friends or family to go there at all for new or used car.
Business response:
Thank you for your feedback. We're sorry to hear about your experience with our sales team and understand how important follow-up service is after a purchase. Your concerns are important to us, and we want to make things right. Please reach out to Maria Arenas at marenas@vtaig.com so we can address your issues directly and improve your experience. We appreciate your input and hope to regain your trust.
The worst experience ever! Wrong diagnosis and Wrong work order! I paid for the diagnosis and yet the car was still having the same issue of Over heating! No manager can addressed the situations and my car wasn't fixed after paying $1374. I will never refer anyone to Toyota Richardson because all theu care about is money!
Business response:
We sincerely apologize for the experience you've had and understand how frustrating it must be to face ongoing issues with your vehicle after investing in repairs. Your feedback is invaluable, and we take these matters seriously. We encourage you to contact Maria Arenas at marenas@vtaig.com. She is here to help address your concerns and work towards a resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
I took my car in to have a repair done on the interior and the area was never touched. This is very disappointing and inconvenient.
Business response:
Thank you for your feedback. We're truly sorry to hear that your repair was not completed as expected. We understand how disappointing and inconvenient this can be. Please reach out to Maria Arenas at marenas@vtaig.com, and she will assist you in resolving this issue promptly. We appreciate your understanding and hope to make it right for you.
Very efficient and well organized.
Business response:
Thank you for your feedback! We're glad to hear that you found our service efficient and well organized. However, we see you've left a one-star review, and we'd like to understand your concerns better. Please reach out to Maria Arenas at marenas@vtaig.com so we can address any issues you may have experienced. Your satisfaction is important to us, and we appreciate the opportunity to improve. Thank you for your time, and we look forward to hearing from you.
I paid over $35K for the vehicle. I purchased it from Toyota of Richardson with the understanding that you had done a proper inspection beforehand. The issue that caused this visit should have been uncovered and fixed prior to my purchase. Please refund $381.14.
Business response:
Thank you for sharing your concerns with us. We understand how frustrating this situation must be. We take your feedback seriously and want to make sure this matter is properly addressed. Please reach out to Maria Arenas at marenas@vtaig.com so that we can gather more details and work towards a resolution. We appreciate your patience and look forward to resolving this issue for you.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,975 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is open now. It will close at 9:00 p.m.