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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Very poor service , customer service was rude.3 hours waiting for oil change. Stay away
Business response:
Thank you for sharing your feedback. We're very sorry to hear about your recent experience and the delays you encountered. Providing excellent customer service is our priority, and we regret that we did not meet your expectations. To address your concerns and improve our service, please reach out to Maria Arenas at marenas@vtaig.com. She is committed to resolving any issues and ensuring that your experience with us is a positive one. We appreciate your feedback and hope to have the opportunity to make things right.
The service department is dirty and the staff is rude.
Business response:
We sincerely apologize for your experience with our service department. Cleanliness and professionalism are top priorities for us, and it's clear we fell short in this instance. We would like to address your concerns and make things right. Please reach out to Maria Arenas at marenas@vtaig.com, and she will assist you directly. Thank you for bringing this to our attention, and we hope to improve your experience moving forward.
Not customer friendly, sorry
Business response:
Thank you for your feedback. We're sorry to hear that your experience did not meet expectations, as providing excellent service is important to us. We would like the opportunity to address your concerns directly. Please reach out to Maria Arenas at marenas@vtaig.com, and she will be happy to assist you further. We appreciate your input and look forward to resolving this matter.
The car was delivered with the right side-view mirror broken. I understand the part is not provided from the car maker because of a lot of back order, but I can't understand the mirror was attached very loosely only by cables without any temporary fix. I had to temporarily fix it with clear tape by myself.
Business response:
Thank you for bringing this issue to our attention. We apologize for the inconvenience you experienced with the side-view mirror on your vehicle. It is certainly not our standard to deliver a vehicle with any part inadequately secured. We understand your frustration and want to address this matter promptly. Please contact Maria Arenas at marenas@vtaig.com so we can make arrangements to resolve this issue and ensure that the necessary repairs are completed to your satisfaction. Thank you for your patience and for giving us th... read more
Service to complete a simple procedure removing and placing a new tire patch ended up scratching the rims very significantly. Waited 2 hours to have poor quality service. Didn't mind the wait at first until it resulted in the a huge scratch. The worst part is , none of the associates or mechanics had the courage to take responsibility of the situation. Embarrassing service to not let the customer know
Business response:
Thank you for sharing your experience. We are truly sorry to hear about the damage to your rims and the inconvenience you faced. This is certainly not the level of service we aim to provide. To address this issue and find a satisfactory resolution, please contact Maria Arenas. She is dedicated to handling concerns like yours and will work to ensure this matter is resolved. You can reach her directly at marenas@vtaig.com. We appreciate your feedback and the opportunity to correct this situation. Your satisfaction is important... read more
Very bad experience over charged in service
Business response:
We're truly sorry to hear about your recent experience and the concerns regarding overcharging. This is not the level of service we aim to provide, and we want to make things right. Please contact Maria Arenas at marenas@vtaig.com so we can address your concerns directly and work towards a resolution. Your feedback is important to us, and we're committed to improving your experience.
Made a 10:30 appointment for an oil change. Tech informed me they were backed up 2.5 hours. ????? Either they had no employees in the shop, or they were not very motivated to honor the oil service coupon I wanted to use. From opening until 10:30. And 2.5 hours behind. That's a joke
Business response:
We're sorry to hear about the delay and the inconvenience it caused during your recent visit. We strive to honor all appointments and service requests efficiently. Please reach out to Maria Arenas at marenas@vtaig.com. Maria will assist in addressing your concerns and ensure we improve our service moving forward. Thank you for your feedback and the opportunity to make things right.
When we were finalizing our purchase on a 2023 Toyota Cam Xle the finance manager, Syed, didn't provide us with the paperwork and said he will email it to us. Syed confirmed that the total price of the vehicle would be $33,445. However, we were surprised to find out that Toyota of Richardson sent an amount of $38,525 to Bank of America. Syed added warranties around 5k to the bill of sale after we left without our permission and after confirming to decline any warranties. Don't buy cars from them
Business response:
Thank you for sharing your feedback with us. We sincerely apologize for the confusion and frustration you experienced during your purchase process. Your experience is not reflective of the standards we strive to uphold, and we take these matters very seriously. We would like to investigate this situation further and work towards a resolution. Please contact Maria Arenas at marenas@vtaig.com so we can discuss the details and address any discrepancies in your paperwork. Your satisfaction is important to us, and we are committe... read more
My service report is not properly updated at CARFAX. Interior of the vehicle was dirty after returning from service. Dirt marks and shoe prints all over my tear seat carpet floor
Business response:
We apologize for the issues you've encountered with your service report and the cleanliness of your vehicle. This is not the level of service we strive to provide. Please reach out to Maria Arenas at marenas@vtaig.com so we can address these concerns and ensure your service report is properly updated and your vehicle is thoroughly cleaned. Thank you for bringing this to our attention, and we look forward to resolving these issues for you.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,975 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is open now. It will close at 9:00 p.m.