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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I've been coming here for seven years and I've never given anything less than a five star review. I'm sorry to give this review because I think the people there are overall hard-working and care. The service tech that I had was the worst tech I've ever had. Disinterested, not friendly, seemed bored. Besides what I came in for I had two items that I was concerned about with my car and I asked the Tech to have them checked. The tech didn't write anything down on my paperwork and just told me they would be checked. I didn't fee... read more
Business response:
Thank you for your honest feedback and for being a loyal customer for the past seven years. We truly appreciate your continued trust in us, which makes it all the more concerning to hear about your recent experience. Providing attentive, transparent, and friendly service is a priority for us, and we regret that you did not receive the level of care and professionalism you have come to expect. It is disappointing to hear that the service technician did not engage with you, fully explain the charges, or properly document your ... read more
This Service was Never performed. The people at this dealership are liars. If I could give them 0 stars I would. Do not go here and do NOT buy from them.
Business response:
We sincerely apologize for your experience and understand your frustration. It is concerning to hear that you feel the service was not completed as expected, and we take these matters very seriously. We would like the opportunity to address your concerns and clarify what happened. Please contact Maria Arenas at marenas@vtaig.com so we can resolve this issue to your satisfaction.
this dealership service department is ridiculous about up-selling. I feel ripped off every time I visit. Got charged 1100 for basic service and when I get my receipt $700 of it is labor, again for basic service. I will not be returning
Business response:
We apologize for your recent experience and understand your concerns. We strive to provide value and transparency with every service, and we're sorry that you felt this wasn't the case during your visit. If you'd be willing to reach out, we'd like the chance to address your concerns. Please contact Maria Arenas at marenas@vtaig.com for further assistance. Thank you for sharing your feedback.
I was there for over two hours and they didn't fix what I came in for....
Business response:
We understand your frustration and we want to learn more about what happened and how we can assist you further. Please contact Maria Arenas at marenas@vtaig.com so we can discuss this further and explore available solutions.
My passenger door hinge door screw almost fell off . Please contact me ASAP. It's my third car I bought . But this is not acceptable .it still needs to be fixed . I just screw it back by hands
Business response:
We appreciate your loyalty and are sorry to hear about this issue with your vehicle. Your safety and satisfaction are very important to us, and we want to ensure this is resolved promptly. Please reach out to Maria Arenas at marenas@vtaig.com as soon as possible so we can assist you in getting this fixed.
The initial salesman was great, the finance guy tried to push the percentage on the loan and the Used Car Sales Manager is a coward who can't keep his word after he says he will do something to get a deal done, then back tracks and claims all cars are sold as is. Get any terms in writing so this guy can eat crow like he belongs.
Business response:
Thank you for your feedback. We're glad to hear that your experience with the initial salesman was positive, but we apologize for the issues you encountered with the finance and used car sales manager. We take your concerns seriously and want to address them properly. Please contact Maria Arenas at marenas@vtaig.com, and she will assist you in resolving the matter. We appreciate your business and look forward to addressing this issue.
Actual cost for replacement of serpentine belt was $75 over the provided telephone estimate. Satisfactory job on the work accomplished but the price for this basic service exceeded 25% above the estimate. Good job on the work preformed but get your repair estimate in writing.
Business response:
Thank you for your feedback. We're glad to hear that you were satisfied with the work completed, but we understand your concern regarding the difference between the estimate and the final cost. We will review our process to ensure better transparency in the future. Please reach out to Maria Arenas at marenas@vtaig.com if you'd like to discuss this matter further. We value your feedback and look forward to assisting you again.
The rudest people ever. All of them refusing to stand by a Toyota guarantee until the manager of the Toyota that I normally go to called and made them. Atrocious. Will never willingly go back.
Business response:
We sincerely apologize for your experience and regret that we did not meet your expectations. Our goal is to provide respectful and professional service to every customer, and we're very sorry that you felt this was not the case. We understand the frustration this situation caused, and we want to make it right. Please reach out to Maria Arenas at marenas@vtaig.com so we can further discuss your concerns and work toward a resolution. We value your feedback and hope to restore your trust.
The car i bought has a defect in the brake system and they rased there hands of responsibility. The sale man doesn't answer the phone and the supervisor also lier . The worst experience i had .
Business response:
Thank you for sharing your concerns. We sincerely apologize for the experience you've had, and we understand how frustrating this situation must be. To address your concerns directly, we encourage you to contact Maria Arenas at marenas@vtaig.com. She will be happy to assist you in resolving this matter and ensuring a satisfactory outcome.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,975 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is open now. It will close at 9:00 p.m.