Trajector Medical

Yewande M 

on BBB

3 years ago

Please AVOID this company at ALL costs! They are currently trying to ******* me into paying for services that they did not render me. They started off wonderful and got me a 10% increase (which I self-notified) after that, they NEVER sent an invoice; I should have known that was a RED FLAG. I JUST received the invoice for that increase in May 2022, about 1 year and some months later. Shortly after my initial increase, they started working on the "next strategy" but never actually delivered it. I called on and off for 7 month... read more

Morgan M. 

on BBB

3 years ago

This company lied to me from day 1. I was told in the very beginning that they become my POA to speak to the VA for me and they take my password and will file the claim for me all I need to do is submit my medical file and and answer there questions and discuss my claims over the phone. That was not the case. They sent me a paper to fill out for ptsd and didn’t even proof read it when I filled it out. They told me don’t talk about how I feel and then a day later told me my claim was ready to submit and sent me a how to video... read more

AJ V 

on BBB

3 years ago

These people are now just scamming. They switched from the name Comp and pen. I was helped and I paid for my services rendered. They did have access to my accounts because they requested our account names and passwords to check on our ratings. I told them I wouldn’t be using there services any more way over a year ago and when my rating went up they suddenly called me to pay for something they had nothing to do with it. I am having to send screen shots and all kinds of paperwork proving they had nothing to do with it and the... read more

Matt C 

on BBB

3 years ago

Over $7000 dollars for them to file two VA forms and ask me a few questions over the phone. Take that for what it’s worth. 

Nicholas O 

on BBB

3 years ago

When the company was Vet Comp and Pen I enjoyed working with them. Once they changed over to trajector there customer service and response teams became very difficult to work with. Never do they contact personal on what is happening with there cases. Numerous times I have to contact them and still get nowhere with them. Response time from Trajector Medical is horrible i wait weeks before hearing from someone and 95% of the time I have to contact them. I also have to repeat myself constantly with them on what needs to be work... read more

Brian D 

on BBB

3 years ago

I think the company is a scam and just charge veterans what they get for 5 months thats is a no sense fee. I mean by us putting our life in danger in the military we should receive any help free specially if we are trying to summit a disability claim. Now how it is possible that this company tells you that you have to pay them full amount of your benefit something I fought for for 5 months I dont get it? If is for example a fee of $500 thats fine but my full dissability check for 5 months is ridiculous and a scam. Also, they... read more

Richard V 

on BBB

3 years ago

Overall, I am thankful because I probably wouldn't have pursued disability claims without Trajector, but they leave much to be desired in their customer service and technique. I'm not sure they did a whole lot for me other than provide the proper forms and get them to the proper authorities/decision makers quickly. There was very little personal interaction even when I notified them that I had additional evidence for an appeal. When there was interaction from Trajector it was mostly by email and the very few calls I was invo... read more

Christine G 

on BBB

3 years ago

Starts strong but doesnt deliver. Once you sign the contract the service level plummets. I had to send multiple emails, information was inaccurate and it was hard to get them to engage and correct. Every time it is like you start from scratch and you will mainly get a canned generic response. When it came time for my exam they promised you will meet with the Symptoms and Recap team before. Well due to a re-org they had no one to meet with me and kept promising support but nothing. Of course they have no issue sending their *... read more

John C 

on BBB

3 years ago

I started the VA disability process with Vet *********** They were outstanding with very dedicated staff, hard working and helpful people. Every call was to the same person that was assigned to the case. They were informative and knowledgeable about the process. Everyone you talked to spoke ENGLISH as a first language. THEN IT ALL WENT SOUTH! They merged with Trajector. They did get the job completed in the end. I never spoke to the same person, then you have to explain everything all over each time you call. To make matters... read more